Route One reviews

Route One reviews

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6.3
from 0 - 10
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Very good!

One of the best online experiences I've ever had. 3 days delivery to Denmark and everything came well packed in!
Routeone

Reply from Routeone

We are so pleased that you received your order so quickly and efficiently! Thank for the great feed back .
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Excellent price, prompt delivery, smooth process

The website is easy to follow and I was able to quickly find a t-shirt that I had been looking for. Not only did they have the shirt in-stock but it was also considerably cheaper than everywhere else. I placed the order and the shirt arrived exactly when they said it would. The tracking information was also very helpful. Couldn't ask for a smoother process.
Routeone

Reply from Routeone

We try our very best to provide an excellent service so it’s great to hear you are pleased with your purchase. Thank you for your review and don’t hesitate to contact us again if need any assistance.
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Very good

Fast delivery - even to Denmark. No problems at all....
Routeone

Reply from Routeone

Thank you for your review. We appreciate you taking time out to give us positive feedback. Feel free to contact us directly if you need any further assistance.
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Never an issue

Been a customer for years, took up several advent offers this Christmas to help get presents for my two boys.

Had a problem with my card, bank problem, called service line who were helpful and ensured i got the offer i wanted even though it had expired.

Great store, great service.
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OK but......

Fast delivery but no response by mail.
One week delivery to denmark
Routeone

Reply from Routeone

Thank you for your review Kenneth. We do work hard to answer every email, during the busy periods that can be hard but still should get done.

If your query is still valid please email us again and ill ensure that gets done.
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not that good and liars

the delivery took longer than it should have even tho I paid for next day delivery. They called and said I will be refunded for the delivery charge I paid. NEVER RECEIVED the money I paid for delivery. So why call me and lie?!
Now about the product. Bought new DC shoes which had glue stains on one shoe which DONT come of.
Routeone

Reply from Routeone

Hi Jack.

Im very sorry to hear you have experienced problems with your order. We'd like to discuss the situation with you and work out what we can do for you. Please call our customer service line - 0800 316 8812 8:30am - 7pm Mon - Thur - so we can get this sorted. Thanks
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What a joke (it's not funny)

What an awful online experience. Half of their stock shown on the website seems to be out of stock. (They don't tell you this until after they've charged you) You have to pay for your own recorded delivery returns. Customer service ranges from terrible to non-existent. I'm still waiting for them to refund my credit card after I foolishly attempted a purchase more than 4 weeks ago.
Oh, and their own brand (Route One) clothing, is of poorer quality than Primark. I can only imagine these jeans are made in the same horrible little foreign sweatshops. The sizing on their own brand clothing is comical: The jeans I received, while purporting to be a size 32", measured less than 28" across the waistband. I can only imagine that they have a scheme in place to profit from returns...

I wouldn't shop here again if the items were free.
Routeone

Reply from Routeone

Hello Mr Bailey.

Im very dissapointed to see that you have had such a bad time,i to understand whats happened here and deal with whilst ensuring you are compensated for your troubles.

Customer service is important to us, we have won awards in the past but clearly that is of no consequence to you now. Please call our service line 0800 316 8812 8:30am - 7pm Mon - Fri and ask to speak to Mike.

I can assure you that there is no profit making returns process in place, returns are a great but necessary cost to the business.
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Attrocious Customer Service

I bought a a Skateboard Deck which broke within the first thirty minutes of using it. i tried to contact them via e-mail they ignored me completely so then i rang them and they asked me to send pictures of the deck to them i have done so and to this day still have not received a reply. Also calling them is a hassle they do not pick up for about 20 minutes and do not deal with problems effectively. I wouldn't recommend buying from here. Skatehut will now be where i purchase my skateboards.
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Terrible

Having placed an order and then having that order cancelled due to 'Suspected Fraud' simply because i made a mistake on my billing address. Bare in mind this was after talking to your customer care and confirming the correct info so this could be rectified.

Assuming this was a one off I then ask my partner to place an order on her account with her card details for the same items. Correct billing address, correct name, correct card details...... what happens, another 'Suspected fraud'

So now, I have £160 tied up in orders which will take between 3-5 days to be refunded and no correspondence from you as to how this can be rectified.

Absolutely disgraceful customer care and ordering process. I certainly won't be ordering from you again.
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Wouldn't use again

Slow dispatch, tried to find out what is happening with my order and their telephone lines are down, tried emailing, got no response. Poor show, glad I paid via paypal though, will raise a dispute if I don't hear anything.
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Terrible Delivery System

This is the second time i have purchased items from RouteOne and they have not been delivered on time. Also when i tried to contact them via e-mail i was totally ignored and not responded to. It has been more than 10 days since my pruchase and i still have not received my items.
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Natalie

Cannot fault this site, bought from them many times over the years, always been happy with my orders for both me and boyfriend who has skated for many years. Whether it be clothes, hats, shoes or decks, always good value especially when they have a sale on!
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Very Good

I had alot of problems with Skate Hut so stay away from them, Route One are very helpfull and they do also pick up the phone and you can go to there shops also if you are not happy.
1st class service you can trust them, and i am very fusy
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Don't trust the website - Don't trust your order! FAIL

On ordering the Website stated order before 6pm get next day delivery - this is WRONG! it is order before 3pm! So no delivery when I expected. Having waited the weekend for my delivery it arrived only to be wrong too! I am far from impressed so far with this company. Catalogue of errors from the start.
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Value!!!!!

Brilliant customer service & product lines are extensive! Not much else to say! Definately worth checking out!
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Gr8 service easy to use

Routeone is where i buy a lot of my clothes. i find it a very easy website to use and the service is brilliant. :)
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Great Selection of T-Shirts

My favourite place for t-shirt shopping not always the cheapest and not the fastest delivery but it's the choice that is important for me.
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Amazing!

Great products, great competitions to enter, fast delivery, friendly staff if you do need to call them, all at a great price!
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Good Communication

Automated emails keeps you informed as your order progresses, good deals on shoes when I ordered. Free postage if you're willing to wait a bit longer.
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Good

I have been buying from this company for some time, i like them, and i will probably buy from them again. But they do sometimes have issues with there delivery and they do cost a fair bit, but overall i like the stuff they sell and will continue to be a customer.

Routeone Details

About this company

Route One, Click here to visit RouteOne.co.uk - Skate Clothing - Skate Fashion - Skate Shoes - Skateboard - Inline - BMX - Snowboard - Action Sports.

Visit Route One

Contact information

Call us on: 0800 316 88 12
We live here: United Kingdom

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