Royal Mail lost a £45 hoody when returning it to Republic for refund. Completed claim form 65 days ago. In this time received 2 letters from RM delaying matters while they contact Republic. 3 phone calls getting updates within this time promising cheques, still no cheque as of today. When I called earlier they said "Republic have not responded to our letters we now need to email them". Morons! I put my foot down and they are issuing a cheque on Monday. Why the need to push until they do the right thing?