The website is easy to use and thats why they get 2 stars. The prices keep rising and I understand they are a huge company and in turn have huge overheads but one example of why I'm so disappointed is when I went to the post office to send a simple letter in a DL envelope - it weighed 56 grams.
The lady put it through that plastic measuring contraption and it went through but got stuck at the end. She then tried to charge me packet rate at £2.70 instead of a 60p stamp!
If she thought it was larger than letter rate why not charge me 90p for a large letter???
So I simply asked for my letter back and asked to purchase a 1st class stamp - my letter arrived the next day with no problems.
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