I have spoken to customer services as neither of my parcels sent to Russia arrived. I paid for International Sign for, at an extra cost for peace of mind but after 7 weeks still nothing! The website says it takes 11 days to Moscow and Customer Services have told me that once it leaves the UK there is nothing they can do to find my parcel and I have to contact the Russian Postal Service myself. What a joke, I paid for International sign for, and they cannot find my parcel, You have to sign to collect it and I have a Tracking number but Customer Services said there is no way of finding out where my parcels are!! What's the point in buying International sign for if you can not find out where my parcels are and can not find out who has signed for it , if anyone!! The Post Office Counter even told me to pay extra for peace of mind as it needs to be signed for otherwise it's returned to myself! hmm still waiting! UPDATE: Parcel turned up 2 months later! better late than never I guess!
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