Switch to collect+
Royal Mail sucks, I send a few parcels a week for a considerable amount. Of money to be honest, the amount of items which get lost are ridiculous and half of the time you won't get compensation for their mistake. I recently went in with a small package with 3 large first class stamps and they have yet again changed the pricing, it was now going to be sent second class. How can they do that, I bought 1st class stamps which are now treated as second class. Pathetic company, it'll be a good day when they are privatised!!!