Rubberduck Bathrooms Ltd reviews

Rubberduck Bathrooms Ltd reviews

Good
8.7
from 0 - 10
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29 Trustpilot review(s)
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Reviews

About

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Outstanding Customer Service!

A young chap on the telephone was extremely helpful and even went out of his way to ensure we were happy with the product. A real company ran by real people not sales teams working from a script
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Cheap and Fast

Cheapest i could find online and more than half the price of my local showroom and came with free delivery. Great item, great prices, free and fast delivery..... what more can you ask from online store?!
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Outstanding

Outstanding Service! Orders shower boards (Polypanel) online from rubberduck and received a call from them moments later. I had added some incorrect items and rubberduck had noticed this. They called me to confirm my order was correct and altered the order for me FOC! Item arrived in 3 days and installed 5 days later by my plumber. Great item and great price and outstanding service! will shop again
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Hassle free

I orderd it and it came. Simple as that!
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Great Service, Great Product

Bought Multipanel shower boards for rubberduckbathrooms as they were the cheapest I could find. Product arrived brand new from Multipanel within 3 days. Great Service!
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Review by confirmed purchaser

fantastic service esp when I had to order additional products

I was very impressed by the service and advice given by staff. would recommend. Product was as described and arrived in perfect condition.
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Review by confirmed purchaser

first class service and product

would recommend to anyone
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Review by confirmed purchaser

WOW, Great service, Great price, FREE Delivery

Got the cupboard I ordered on Friday - ordered Wed and it allowed me the weekend to install before a house viewing - brilliant, Exactly like the cabinet - brilliant white and double packaged - excellent stuff. PRice was evidnet on the page (not like other who never add VAT) and FREE Delivery,
All in all, one happy bunny!
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Review by confirmed purchaser

Great Product, Fast Delivery!

Never used this company before, but having read positive reviews decided to purchase from them.
Really pleased with the product which arrived very quickly.
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Review by confirmed purchaser

Snail Post

Placed an order for two waterproof seals on the 4th to be dispatched by standard post. Received them on the 12th. Eight days for a small envelope to be delivered. Had to complete the job without them, so a waste of my time and money.
Rubberduckbathrooms

Reply from Rubberduckbathrooms

I'm sorry the delivery did not meet your expectations, but we did not promise next day delivery on this item.

We had one in stock but not enough to complete your order, so more were ordered from Roman.

We dispatched them the same day as delivered received using 1st Class Royal Mail which is a next day service. Unfortunately it appears the Royal Mail took three days to deliver and also a weekend was within the time scale you quoted.

If we had been aware that the delivery was urgent arrangements would have been made to have the items dispatched direct from Roman.

Regards
Rubberduck Bathrooms
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Review by confirmed purchaser

The shower arrived with the box in pieces, parts missing, completely useless

We ordered a Tavistock shower, and after purchasing online there was no reply to confirm order. I then phoned up to check order and was told this would be processed the next day. Fine I thought although unusual. Money was taken from the account a couple of days later but no delivery info was received. Item finally arrived with the box in tatters and parts missing. Thoroughly dissatisfied!
Rubberduckbathrooms

Reply from Rubberduckbathrooms

We were sorry that your item was damaged by FedEx in transit. Full refund issued.
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Review by confirmed purchaser

Brilliant Service

Delivery as promised, no damage and competitive price too
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Review by confirmed purchaser

Cool and helpful people

Small hick-up, manufacturer could not supply one small part of the order, we received a credit note immediately. Great service over all!
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Review by confirmed purchaser

Failed to Deliver as promised

Led us to believe they had sourced our bath in the UK, and would deliver on time. Subsequently turned out they were dependant on importing from Spain through a distributor and failed to deliver. We are still waiting! We have had to cancel the bathroom installing team. Can hardly be a worse experience. Lost confidence in their promises.
Rubberduckbathrooms

Reply from Rubberduckbathrooms

Order was confirmed by Roca UK, Roca UK did not receive the item from the factory in Spain as expected.

Customer was informed well before start of refit and offered refund or alternative options. Agreed to wait for manufacturer Roca to receive bath from factory.

No promise was broken!!!
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Review by confirmed purchaser

excellent service

would certainly recommend this company to family and friends.
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Review by confirmed purchaser

Well Priced, Great Communication, Prompt & Efficient Service & Excellent After sales.

Really felt as though these guys care about the orders you place with them. Confirmation came quickly and I was kept fully informed as to the progress of the order. Great.
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Review by confirmed purchaser

Excellent value, speedy delivery and beautiful products

We ordered on line on saturday evening and it arrived tuesday. All as described and really good value for money. The products are brilliant and perfect for our bathroom
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Review by confirmed purchaser

Great Service

From order to delivery the whole process was fast and professional
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Review by confirmed purchaser

Very good service

Very pleased with the panels. Good quality product
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Review by confirmed purchaser

Excellent

Great product at a great price - delivered promptly, cannot rate highly enough

Rubberduckbathrooms Details

About this company

Rubber Duck Bathrooms Ltd supply all bathroom manufacturers and ranges at fantastic prices, including bathroom suites, bathroom heating, and bathroom fittings. Also Kitchen Taps and Electric fireplaces.

Visit Rubberduck Bathrooms Ltd

Contact information

Call us on: 0845 5430523
We live here: High Street
TS10 3DD Redcar
United Kingdom

Category

Rubberduck Bathrooms Ltd is ranked 67 out of 141 in the category

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