Thank you for your speedy and efficient service. I ended up ordering a size 6 first, then a size 5 a few days later. Then returned the size 6. Returns are very easy and I was kept well informed all the way through my orders. Nice to have free delivery and free returns. Thank you.
The receptionists on the help line could not be faulted. With the obvious inexperience and confusion of my first visit, they managed to control the impulse to pull their hair out and remained patiently helpful and compassionate.
I ordered a pair of black sheepskin boots (no, not THAT brand but a proper Australian one). I was so looking forward to opening them after a rather dull day at work. And what a disappointment, they were pale sand in colour. So back to Rubbersole they went. I'm afraid I'd rather lost my mojo after that so asked for a refund rather than an exchange.
I have recently purchased some FLY boots from Rubbersole The customer service is the best I have ever experienced, i have already rated them in net works.
As I am a fussy shopper I didn't keep the boots as I wanted a different style,
I was dreading returning these as this can be very frustrating with other companies !!! to say the least !!
Not with Rubbersole I received consistent emails with updates. There are plenty off ways to return your Item, Free post using the post office, I returned on the Monday I received an email on the Tuesday to say the item had been received, and my full refund was being processed If only other companies followed this service, I would defiantly reccomaend and will be a returning customer.
Great value! Fast delivery! Will shop with rubber sole again!!
This has got to be the best online store I have ever been on.. costomer service 5 stars, delivery 5stars, it even gets better, got the wrong size? Shoes dnt fit? Or better still u dnt like them. I guarantee ud get another one rite infront of u in 2days and I shit u not.. hehehe. Refunds in less dan a week.. not like dem other sites which takes forever to switch and not talking of a refund yet.. Rubbersole has got my vote anytime anyday
Have lusted over a pair of Le Chameau Jameson zip boots for ages but with a price tag at the £335 mark at most retailers, I was struggling to justify the purchase. Stumbled upon these by chance at Rubbersole and after using a 20% offer code, the price was taken down to the £255 mark. Was really worried that they might be fake as things that seem too good to be true usually are but I am happy to say that they are genuine. One boot had a tiny mark on the leather but it's hardly noticeable and there were only my size and one other pair in a different size available so I am guessing that I just really lucked in that day as there doesn't seem to be a bountiful supply in stock. Anyway I am REALLY happy with my bargain purchase.
I ordered 2 pairs of Ugg boots - nearly £300 of product. They were supposed to ship next day delivery, but never arrived. I waited a few days just in case, but then when I phoned I was told that the courier never attempted to deliver them and simply sent them back. Rubbersole confirmed that they had been returned, but had made no effort to contact me (but of course had kept my payment). Over the phone (the only good interaction I had with them), I was advised that they were in stock, and would be shipped again - they were, and arrived when promised. However, the box they arrived in looked as though it had been used as a football en route, and was completely smashed. Luckily the products were undamaged, but I had to find a new box before I could give the boots as a present as they were intended. I also received an email explaining that I had followed an incorrect returns process, and any delays were my fault - despite the fact that I never returned the boot - they never even got to me! I replied asking for an explanation, but 2 weeks on I've not had one. If you're buying something that you need for a particular date, or you need any help, steer well clear of rubbersole!
Having had trouble with sizing crocs for a male size 11, I rang head office to check that the sizes were all UK not US. Happy that the sizing was UK I ordered size 11. The croc flip flops arrived and are too small. They fit a man with 9.5/10 UK sized feet.....Not happy! I live abroad and rely on post for goods from the UK I now have the hassle of returning the shoes.
To reply as a company, please log in to your business account.