Rubbersole reviewed by

3 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Item not as pictured

Purchased a a pair of Diesel mid boot trainers, picture shows leather and description also said leather... recvd item as planned but when the box opened to my shock and horror a canvas pair with white bumper... pic showed full black hmmm something a miss me thinks,... have to say service an communication is very good and I understand mistake happen and we are all human. I would suggest after contacting that the item is reviewed and updated ASAP as I may mot be the only customer who may have the same issue ps 50% return on the said item is not good business sense
    TrustScore 9.3 / 10
    4,327 Reviews

    Reply from Rubbersole

    Hello Simon,

    Thank you for your honest feedback and for taking the time to write your review. Unfortunately we were not able to honour your original order and you've sent the item back to us for a full refund, which has just been processed for you today.

    The issue has been escalated to our purchasing department and our warehouse, so that we can fix the problem with this product and prevent this type of error from happening in the future.

    If you have any further comments or concerns regarding either our products or services, please don't hestiate to contact our customer care centre either by telephone or by email and we would be more than happy to help.

    Kind regards,

    Rubbersole Customer Service
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