Rubbersole reviewed by

4 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars


money went almost immediately from my card
shoes are shipped to the UK from France
customer service closed for two days due to a French bank holiday
emails not answered
then i'm asked to write a review so in a nutshell ....
    TrustScore 9.3 / 10
    4,327 Reviews

    Reply from Rubbersole

    Hello Denise and Ash,

    I do apologise for the inconvenience caused as to your shopping experience with us.

    We are indeed a company that is half-French/half-British and our call centre and our warehouse do observe French bank holidays as they are located in France. As our call centre was closed on the 8th and 9th May, unfortunately our staff were not able to answer your inquiries until May 10th, when the office was back open again. On the 10th May, our colleagues did reply to all of the support tickets that were present in the queue and the phone lines were open all day long for customer calls.

    As for ordering, payment is taken when an order is confirmed. Normally you would have received an automated e-mail detailing your order information as an order confirmation.

    If you have any further inquiries, I would recommend that you contact our customer service by phone or by e-mail if that is more convenient for you, and we would be more than happy to help!

    Kind Regards,
    Katie, Rubbersole Customer Service
    Comment (?)