Having had trouble with sizing crocs for a male size 11, I rang head office to check that the sizes were all UK not US. Happy that the sizing was UK I ordered size 11. The croc flip flops arrived and are too small. They fit a man with 9.5/10 UK sized feet.....Not happy! I live abroad and rely on post for goods from the UK I now have the hassle of returning the shoes.
Had Been searching for a pair of clarks originals wallabees everywhere for a month and nowhere had the size I wanted in stock! Until I came across this website! Absolutely fantastic, easy ordering process and fast delivery within two days! Would highly recommend !
fantastic again this year shopped for the grandchild from my armchair and go the perfect gift
I purchased a pair of Sam Edelman Penny boots via Rubbersole as the product was significantly cheaper through this company than any other. I purchased the item on a Friday evening and the boots were very promptly dispatched and delivered via Interlink Express on the following Monday. Very quick - thumbs up!
Unfortunately, the quality of the product was not as expected. Although I understand this particular style has an 'unfinished' leather look, the boots appeared as if to be from a line of sample items. The leather was unevenly glued to in places with visible glue stains and excess 'drips', there were marks from a silver marker pen, and the boots appear to have been tried on previously (creases at the toes). The leather was really rather weathered that it really appeared to be more than just a 'natural leather' look individual to the skin from which it was made. The packaging did not appear to be new. I am unsure as to why this was, but I was naturally disappointed and had to return the goods. Some better quality control could be implemented here perhaps..!
I opted for purchasing the boots online at a full price from an alternative store as I didn't want to take a risk with an exchange with Rubbersole. Fortunately, in this order the product was just as expected, clean, new, well packaged and well..great!!
On the upside, the returns process and the following communication from Rubbersole is excellent. The returns are via a swift Collect+ service, and I received confirmation of receipt, and another email when the refund was complete all in a few days. Brilliant. I wish more companies handled dispatch and return as efficiently as Rubbersole!
I would try them again, but maybe not for a little while..!
This was my first purchase from rubbersole. The web site was easy to navigate and the ordering process is simple. Delivery was very fast and I'm delighted with my purchase. Thanks you so much for an easy pleasant experience.
Rubber sole have a great range of footwear. I found the boots I have been looking for and was even happier to have received 20% discount through November. Great service with speedy delivery. Thanks rubber sole.
Really really a fantastic company and very very helpful 100% friendly staff, didn't like the item I bought l returned them back and got refund straight away really really happy, I will use the company over and over again,
Many thanks again
Excellent, my order was shipped straight away with no hassle and when I wasn't happy with the order (nothing to do with Rubbersole) I found the return process to be easy and again no hassle. I received my refund pretty much straight away and the communication throughout was superb...cheers
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