I purchased a set of panniers from Rutland Cycling. They were dispatched the next day, and I received an email telling me so. My order was unfortunately delayed by the postal service, and the customer service personnel at Rutland really couldn't have been better. In fact, a few weeks later when I fitted a front rack on my bike, I went straight to the Rutland Cycling website and ordered another set of panniers. Their prices are fantastic, and the range of goods on the website is pretty impressive too. I will definitely be shopping here again.
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