I have had a couple of bikes from Rutland in the last few months. Both delivered in lightspeed time with no hassles. Product has come well packaged and in perfect condition. Cant recommend enough and im currently looking to buy a third bike for my wife and will purchase from here without hesitation. So come on what are you waiting for......buy something today..
Having just purchased my first Road Bike had to write a review and couldn't be happier.
Great service, communication and most importantly a well delivered, packaged and full working bike!
Will definitely use Rutland Cycling again
after researching bikes for some time i decided to purchase one from rutland cycles. they offer a great range at very competative prices. after ordering it online on the saturday i thought it would at least take a week to get to me, which is what i expected. tuesday morning there was a knock at my door and low and behold there was the delivery man with my bike. i was very pleasently surprised. couldnt believe the speed they had got it to me. i will very definatley be using the company again and have already recommended them to a number of my friends. thank you very much..
I'd been looking for the 2013 Prevail Red/Black helmet at a 2012 sale price unsuccesfully for a while when 'up popped your fairy Rutland Cycling offer'.
Couldn't believe my luck, whilst other cycling shops were only doing deals on older stock, finally someone pandering to my needs. Snapped it up.
Simply the best everything you would want at good prices
I discovered Rutland Cycling when doing a web search. Their price was very competitive so made a purchase. My item was delivered well packaged and quickly. I have used them again since then and will use them again without a second thought. This is how to run a website!
I've used both the website and purchased from the stores in Rutland. Delivery from the website is excellent and extremely quick and reliable and staff in the stores are extremely knowledgeable and helpful. I can highly recommend Rutland Cycling.
Yes I like the website and the products you do.
But after the sale and submitting my e-mail address your site went into over drive e-mailing me with offer after offer, day in day out. 2 Words for you:
If you did not bombard me with emails and sent me one a month, I might have a look and re-visit the site. Because you sent me that many I removed myself from your mailing list and now I probably forget about you in due time and your be lost to the net.
Your web marketing team are having you over with high figure rates being sent out and seen. There e-mailing the same people over and over again and giving you a false insight to e-mailing marketing you are paying for, sorry to say.
Customer service = 3
Management = 5
ability to fulfill orders = 3 [ TNT lost them 2 stars for there conduct ]
Haste to respond to customers =3 [was a mix up with emails both parties at fault but should have been spotted earlier ]
actual bike well i got it today ...looks god dam great ! Diamondback outlook limited edition
for my problems i was given discount and mudguards that really made the situation a little better so 4 stars for Rutland
Great to deal with from browsing items, to actually ordering. They keep in touch with you all the way, letting you know when the goods have been dispatched, and an approximate delivery date. Always a good selection of gear, and in stock.
First online order with Rutland Cycling couldn't have been easier or smoother. Ordered a large Raleigh folding workstand on a friday afternoon and it was delivered the following monday morning. Couldn't have wished for it to have been any quicker.
Excellent product too at a great price and no more backache or struggling to do required maintainance on my bikes ! Highly recommend both the company and the product. Many thanks. Spike
I have ordered from Rutland on several occasions before and they have always provided excellent service and this time was no different. The online process is very easy to use and slick as well. I placed the order and within a few seconds I had the confirmation email in my inbox. The next day I had another email to say when my order was likely to be dispatched. They said there could be a delay and gave me a new time scale. The item turned up well before the expected date which I was very pleased with. Packaging was good as well as their communication. Great company and would definitely order from them again!!!!!!!!!!!!!!!!!!!!!!!
My first, and not my last, order with Rutland from their online store. Very good email communications, quick delivery, very competitive pricing and superb products.
I will certainly use them again and I will recommend them to friends and family.
...but I was concerned about my order for a while. My order status was at "Awaiting authorisation" until the following day when I called to find out what that meant. My delivery ended up arriving the following day (free next day? can't fault that) and the person I spoke to was extremely helpful but I was concerned that it hadn't gone through properly.
My brother placed an order on the same day which took rather longer to arrive - apparently, they were awaiting stock - and, oddly, the delivery arrived before the email confirming despatch and he had to phone to find that information out.
Not a faultless performance so not 5 stars, but very close! I certainly would have no hesitation buying from Rutland again.
I ordered a tent, canopy and carpet at a bargain price but needed it very quickly. I placed the order on line, and then rang Rutland Cycling who ensured my order was dealt with very quickly and in the post the same day. Within 24 hours the delivery man was at my door with my tent, canopy and carpet. I just hope the sunshine continues to shine.
I shall be recommending Rutland Cycling to friends, fantastic customer service and very good prices.
I recently bought a Raleigh Pioneer 1 mens bicycle from Rutland. The bicycle arrived quickly, and upon opening and taking out the parts to assemble, realised there were no tools supplied to put it together. I had previously bought a similar Raleigh from Cycles UK, who included a separate instruction booklet and tools (nut tightener and allen key) with their Raleigh package. I called Rutland's customer service and explained the situation to a very rude customer service man who explained that Rutland just sell bikes and that I'm expected to have all the tools and necessary knowledge to put together the bike myself. I was told I had to purchase an allen key set myself. On the website, there was no mention that my own tools were required, and I would not recommend buying a bicycle from Rutland unless you are very competent with bicycles. Their customer service was condescending and appaling.
i ordered an Aultra night vision jacket in orange a very good jacket as it was my first order with rutland cycles and i Received it in good time as well and i did not wait long before i received it in the post and you can not fault the customer service very friendly and helpful and i am going to buy from them in the future
I've bought numerous bits of cycling kit online from Rutland over the last few years. Its nearly always worked out well. The exception has been when something advertised hasn't been in stock, and they've been proactive in communicating with me, so no concerns there. I've phoned up for advice several times too, and it's always been spot on. So: good kit, well priced and good service. Thank you Rutland.
I had been looking around for a decent lock for my bike for when I commute to work. I own a couple of cheap ones but these have been 'borrowed' by my son and partners son and I dont think I will see them again. I found the lock I wanted at a great price and had no excuse notto get one at such a good price. The lock arrived within a couple of days and it is as good as I expected and exactly as described. I received emails to confirm the order and tell me it had been despatched and I am very pleased with my dealings with Rutland and have recommended them to colleagues.
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