I had been looking around for a decent lock for my bike for when I commute to work. I own a couple of cheap ones but these have been 'borrowed' by my son and partners son and I dont think I will see them again. I found the lock I wanted at a great price and had no excuse notto get one at such a good price. The lock arrived within a couple of days and it is as good as I expected and exactly as described. I received emails to confirm the order and tell me it had been despatched and I am very pleased with my dealings with Rutland and have recommended them to colleagues.
Great site, really good prices with lots of items with free postage.
Just bought new bikes so we need stuff likes lights .
Have a look its the best I've seen
Ordered GT85 Lube, Muc of Disc Cleaner, Dry Lube, and Park Tool CN10 Heavy duty cable cutters.
I am pleased with the performance of these, particularly the heavy duty cable cutters anf the GT85. The Cutters will keep going for ever.
Bike's are expensive, full stop, but the Coyote Minotaur 29er that I bought my lad is cracking value at £300 (down from £600). The full price would have been out of the question, but for this price it's hard to beat.
Rutland sent it very quickly with no fuss at all.
I've used Rutland before, and I'll use them again!
The bike stand that I purchased from Rutland Cycles was probably the best £45 I've ever spent!!! It's the Hubbies 40th on 1st June and for once he got what he asked for ( only because it keeps him outta the house!). Boys and their toys!!!
I purchased an Endura jacket from Rutland 4 months ago ( great price ) the jacket unfortunately didn't last the distance and i sent it back.....within a day i was infromed by David James Warranty Manager Rutland Cycling Ltd that my replacement was on its way and the return postage costs I incurred had been refunded. I honestly cannot put into words how much I am impressed with Rutlands customer service and David's communication. As the heading suggests Absolutely Brilliant. My only wish is that every Internet company could be half as good as Rutland.....
We visited Rutland's store at Grafham but actually they don't have any Diamondback MTBs in stock so we couldn't see one. We tried a few other bikes for size and went home again - a bit of a wasted trip. In the end we ordered one from Rutland off the internet - a Diamondback Peak Men's Mountain Bike - 2012 for £265.
The bike arrived very quickly in a large carboard box, quiite a lot of bike for the money - disc brakes etc - slightly heavy perhaps. The wheels out of the box were a bit wibbly (5mm? wobble) and we seriously considered sending it back but in the end I couldn't face the hassle so I trimmed them in a bit with piece of chalk and a nipple key. I've probably invalidated the guarantee.
Anyway my son likes it and if it lasts him 2 to 3 years I'll be happy enough.
To be honest,the service from Rutland Cycling was second to none.I placed my order for a Marin East Peak5.5 at 10.15pm on 24th March...it arrived at 1.30pm on the 26th March! Outstanding service under normal conditions but this was exceptional seeing as it was during the severely bad weather! I have been more than impressed with the bike.A quality product at an outstanding price....I don't know how you do it? I will continue to use Rutland Cycling...Well done all of you...Kev (Bridgnorth)
Although Rutland Cycles responded quickly and delivered my item quickly there were a few flaws I.e on emailing about my item which was ready for postage not all of my questions were answered. In buying a road bike I was sent the instructions to assemble a bmx and sent tools which did not fit, thankfully my housemate has a full set of Allen keys.
Bike is good for the price although much heavier than I imagined given its described as lightweight- but I believe this is a viking issue.
On the other hand I had a very cheap price and would not hesitate in using Rutland again
I bought my Nukeproof Mega frame from these guys. The frame itself was delivered super quick, so they score on that front. After managing to break my frame I found their service was second to none; I barely had any work to do myself and I always got prompt reply to emails from genuinely friendly and helpful staff. My warrantied frame was replaced with no issues. I've since continued to buy from them - their delivery times and products do not fail to satisfy!
Ordered a Tag a long on Sunday evening and was delivered on Tuesday morning. Also part assembled, which was a nice surprise. The bike was cheaper than any of the competitors and I was very impressed with the service. Will shop there again when required.
Ordered carbon road bike online last September. Was initially concerned about after sales service, warranty etc when buying online if anything went wrong.
I needn’t have been.
The price and service I got were great at purchase. Normanton team were great and couldn`t have been more helpful.
6 months on, after the bike unfortunately has developed a fault and I have had my chance to test after sales service and warranty. I couldn`t be more happy with the results. The Warranty manager (David James) went that extra mile to ensure customer satisfaction. His reputation precedes him once again as has previously been commented in other reviews.
Bike arrived a day later than they stated, not a problem but not as quick as they like to make out. Had been damaged in transit rendering it unusable and had manufacturing defects. Rutland are in the process of replacing the bike, but it's been nearly a week since I ordered already and they estimate the start of next week for delivery. Instead of just arranging a swap to save time they have had the bike collected and will send the replacement once it gets to them - they had already asked me to send photos, which I had done. Feel like the whole thing is taking ages and apart from exchanging the damaged item they haven't done anything to alleviate my disappointment. At the very least I would have expected them to send it for a Saturday delivery so I'm not stuck walking to work again on Monday. Don't feel like the rating they have is anywhere near deserved and at points I've felt like their customer service has been pretty rude.
Update: bike arrived on Saturday. Had received an email stating this and was going to reply thanking them but thought I'd wait until the bike actually arrived. When it did, the packaging was damaged in exactly the same place, luckily despite the unlikely coincidence of exactly the same damage to the box and fork protector, the bike itself seems relatively undamaged. After assembly, a friend noted that he didn't think the front wheel was correctly aligning in the manner in which it should and I'm left with only suspicions as to why this may be. Since the bike seems perfectly rideable at this point, I am in no hurry to contact Rutland again to debate this issue.
Overall I have been pretty disappointed and despite the cheap cost of the bike, I am unlikely to be using Rutland again. Bizarrely, I have found that a competitor of theirs with much less favourable reviews has managed to get a couple of orders out to me in the same time with absolutely no complaint or issue at all!
Brilliant service, helmet arrived quickly and I have had helpful emails since. I will be using them again.
I was unlucky enough to have to return an item twice (two different problems). Rutland Cycling dealt with the problems courteously and with no fuss. Note that the second time was after six months, so I half expected to be redirected to the manufacturer. Not only did Rutland Cycling save me from having to deal with a third-party, they replaced the original product with the latest model as a good will gesture.
The web needs more e-commerce sites like Rutland Cycling. Great customer service is not dead.
I was recommended by a friend as to how great value for money Rutland Cycling was and so thought might as well give it a go. I'm really pleased I did as it was a great service, great product. I was very impressed by how quickly my order arrived and the p&p was free!!! I literally ordered my bike Sunday night and it was with me by Tuesday afternoon. The bike was relatively easy to assemble and looks fantastic now its set up. I was also impressed by how great value for money my item was. Overall everything was fantastic, no problems, great service. It has been a pleasure doing business!
Just taken up cycling to train for the London to Brighton bike ride, finding it hard to fit in the training rides during the week with kid commitments and weather - ordered a Turbo trainer, arrived the next day, no lost training sessions - no excuse not to train!
Great product, right price arrived on time.
I searched everywhere for a pair of in-stock X-Fusion Velvet RL2 DLA forks and ended up sourcing them through Rutland Cycles. Unfortunately the forks were defective out of the box, a fact I only descovered after fitting them.
Rather than return them for a probably-unavailable replacement, and because I'd already gone to the bother of cutting them to fit my frame, I pursued a warranty repair. The fault was related to the fork 'topping-out' on the rebound, so I suspected that the repair wouldn't be a major issue.
I contacted both Rutland Cycle's support and Upgrade Bikes, X-Fusion's UK distributer. Both parties replied within a couple of hours, and outlined an immediate course of action to resolve the issue. The total timescale for the repair and return was just over a week. That's taking into account courier timescales.Rutland Cycles arranged and paid for all postage. I can't see how it could have been done more swiftly.
Communication with Dave at Rutland Cycles support was excellent and friendly throughout, and he followed up the case to ensure a satisfactory resolution had been reached. Upgrade Bikes also supported their product fully and without any hesitation.
Overall a great customer service experience.
I ordered the Exposure Flash and Flare lights at the best price available to me. Not only did Rutland provide excellent value for money , they delivered the item free of charge and the next day. I don't think you can better that. Excellent.
Hi, would just like to say thankyou. I bought a Forme Winscar you have advertised on your website at a very cheap price ( really you want to put it up ) this bike is fantastic, better than anything Iv'e looked at for anything under £1500 and some at more, and so lite it's untrue. You really should become a dealer for these as everybody that as seen it is so impressed. Always have Giants in the past and they are not in the same league. One very happy customer and will recommend to everybody. See you soon for some extra's. Regards Gaz
Having spotted a Titanium Cove for sale in Rutland cycles eBay shop, I contacted Rutland Cycles who put me touch with David James, Warranty Manager. After several helpful conversations I bought the frame and David even dropped it off in person to my work, on his way home. The peace of mind when having a high value frame dropped to you is immense, great service. It is heartening to see that superb customer orientated service still exists in today’s economic climate, clearly a caring business who want the best for their clients. I would not hesitate to use them again, and recommend Rutland cycles to all who read this review!
Found this company online, had the best price for the bike I wanted, it arrived within the delivery guidelines and I was kept up to date with the delivery etc - no hanging about all day for it to arrive - would use this online shop again!
Excellent quick delivery meant I could use Allen keys to attach mudguards to new bike for first cycle of the year. Free delivery to the Highlands of Scotland was much appreciated as other companies were charging more than the cost of product - main reason for using Rutland!
I'm a regular customer of Rutland Cycling and was alerted to the product in one of the email alerts. After a search on the Internet I realised I could not better the price elsewhere. The product was dispatched promptly and I received the goods within two days. Yet again the service was excellent as is the quality of the product.
The BMX my son bought was by far the best price that I could find on the internet for that particular bike. The correspondence was excellent, all enquiries was answered quickly and correctly and the delivery was free and very fast.
Thank you so much for a stress free transaction! I will definitely buy fro Rutland Cycles again :)
I would highly recommend Rutland Cycling. We ordered a kids bike and it was fantastic we had looked around at many but this was by far the best we could find and such good value. We ordered on the sunday evening and it was delivered tuesday i couldn't believe it arrived so quick. Would definitely recommend buying from them.
I first used Rutland when I bought a racer mid summer, and after very thoroughly shopping around they were clearly the best value for money available online or on the high street.
Since then used them for a range of accessories, and yet again proved to have a fast, reliable service that is excellent value for money
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