Reply from Rutland Cycling
[REPLY]
- Reviews (210)
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- Owen Neil
- 1 Review
Great delivery BUT poor product
I bought the Specialised MTB mini air tool (great pump) to go on my Specialised mountain bike. However the bracket for attaching the pump to your frame is not the standard width (sligtly shorter) and I only realised this after cross threading the bolt.
Do Specialised not test their products on their own bikes?
A simple 10 minute job has given me a world of hurt and is likely going to cost me more to get it fixed.
- David Alexander
- 2 Reviews
Poor telephone contact and slow delivery but quick to take payment!
I ordered some gloves on line which the website suggested were in stock. That day I received an email thanking me for the order. I noted payment was taken on the same day.
Five days later a second email stated we anticipate your order will be despatched in the next couple of days. Please allow 2-3 working days for delivery.
Six days later I rang to check when the order would be delivered. I was told we are waiting for them to come from the supplier or one of our shops when I asked when they would be likely to be delivered I was told I don't know we will let you know.
3 days later an email stated they had been despatched. They arrived 4 days later.
18 days to deliver an item supposedly in stock is very slow. Add to this the very unhelpful person on the phone and that payment had been taken before the product was available and I am a dissatisfied customer.
I must state that I have previously purchased items on line from Rutland Cycling and although not a quick service it has been OK. That makes this experience more noteworthy.
Update.
I received a good response from Rutland Cycling to the above so hope they do as they said. I will find out next time I use them.
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- Will Atkinson
- Oxford, GB
- 1 Review
Felt like I was dealing with people, not a giant corporation
Very happy with my new front light. There was some confusion over delivery which was easily sorted out. Would certainly use Rutland Cycling again.
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- Adam Lewis
- 1 Review
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- Gordon Macrae
- 1 Review
OUTSTANDING SERVICE
JUST GOT MY ORDERS THROUGH INSIDE 48 HOURS
COMMUNICATION WAS GREAT AND ITEMS WERE PERFECT AS WELL
WILL BE BACK SOON TO ORDER MORE
- Andrew Shaw
- 2 Reviews
Fast reliable service
Very good service, free postage and delivered in very quick time, no hassle, have used twice and both times have been excellent service.
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- Tony Rich
- Mexborough, GB
- 2 Reviews
A perfect online cycle service! Highly recommended!
Service you expect, as it should be, fast delivery, friendly communication and more, won't hesitate to visit "Rutland Cycling" again for my (and sons) next biking requirements, well impressed! Thanks.
Tony R.
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- Lindsey Hampton
- Manchester, GB
- 1 Review
excellent customer service, clear communication, quality product at good price
We ordered an infant cycling helmet for our 7 month old baby. The price was £14.99, cheaper than Halfords and Amazon for a very nice looking and well fitting helmet. She looks crazy in it because her head is so small but she kept it on for our short test ride last week.
The service from Rutland Cycling was very good- the helmet took a few days to arrive as they ordered it in from their suppliers, but it was within 4 days I think. They sent me an email each day to let me know the status of the order. Very helpful, excellent customer service. I will use them again :)
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- Gareth Ford
- Peterborough, US
- 2 Reviews
Great service as always, online and in store
I've recently started training for a 105 mile charity ride and i turned to Rutland Cycling for advice; first via Facebook, and then in store. They've always gone that extra mile and provided outstanding service and advice.
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- Brian Flynn
- Lancashire, GB
- 3 Reviews
Amazing Value
I purchased a set of panniers from Rutland Cycling. They were dispatched the next day, and I received an email telling me so. My order was unfortunately delayed by the postal service, and the customer service personnel at Rutland really couldn't have been better. In fact, a few weeks later when I fitted a front rack on my bike, I went straight to the Rutland Cycling website and ordered another set of panniers. Their prices are fantastic, and the range of goods on the website is pretty impressive too. I will definitely be shopping here again.
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- Charlie Bailiff
- 1 Review
slow would be an understatement
Odered an item that said 3-5 working days delivery, 15 days later i get an email saying its been sent and will be with me shortly, that was one week ago.
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- Martine Browne
- Leicester, GB
- 1 Review
Great bike at a great price, swift delivery and excellent service
Cracking little bike with a good discount compared to other shops. Bike arrived 2 days before delivery date. Follow up email to ensure all delivered and ok. Offer of free maintenance session / tutorial at shop. Can't fault Rutland Cycles at all - excellent service!
- 100004660292175
- 1 Review
Keen pricing & excellent service
Lezyne Super Drive XL Loaded Front Light kit was provided as described with the best internet price across all stores. Rutland's service & communications were impecable. Fully recommended.
- Robert Newton
- 2 Reviews
Best price and fast delivery...
I'd searched all over the internet and local retailers for an Exposure Redeye Micro and where I'd found a good price I couldn't find stock. Where I found them in stock, the price was full retail.
Rutland Cycling had the item in stock and at a fantastic price... Delivery was very quick as well!
- Treasurer Hogsback
- 1 Review
Easy, simple, fast and efficient service
Ordered a pair of Airlite Race fenders arrived well packaged 2 days later.
Needed to fit mudguards to a none mudguard bike only extras needed was some clips to fit to the forks and seat stays after that all was good.
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- Vicki Kitching
- 1 Review
Great speedy service
I ordered 3 bikes online for my children, 2 arrived very promptly but rececvied a call about the 3rd bike, I did not notice when placing my order that this was a store collection bike only. This was a bit disappointing but Robin was extremely helpful in helping me choose another bike within our budget. Overall a great selection of bikes with quick delivery. 2 extremely happy children and I'm sure that it will be 3 when we have delivery of the last bike
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- Paul Waddington
- 1 Review
Excellent
I ordered my new bike on Monday it came on Thursday was as described and after i assembled it, was delighted with my purchase, would have no qualms with ordering from Rutland cycling again.
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- Tim Godsmark
- 1 Review
Very quick delivery and simple to assemble.
The bike was delivered in 2 days and came almost assembled apart from fitting the wheels, pedals, handlebars and saddle. I was very good value for money.
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- Ritin Jain
- Poole, GB
- 2 Reviews
Best bargains I got...
I've always got the best bargains for all my cycling needs... One of the best online cycling shops :)
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- Dugi Gavieiro-Collins
- 2 Reviews
Brilliant
Fantastic bike, I love it. Speedy delivery and excellent service. I haghly recommend Rutland cycles
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- Neil Lunn
- Barton upon humber, GB
- 1 Review
Fantastic service deffinately would recomend to a friend
wonderfull helpfull service,well laid out ,easy to understand website.
Speedy service,good quality products,well done rutland cycling.
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- Mark Cleverdon
- Colchester, GB
- 1 Review
Excellent service
Excellent workstand for little jobs like cleaning the chain & gears or working on the disc brakes. Easy to use & serves it's purpose. Does the same job as some more expensive work stands
- David Whittaker
- 1 Review
Fast and efficient
My wife found the Exposure Diablo light £50 cheaper than elsewhere and so I got great Xmas present. When I looked around to get the redeye rear light attachment, again Rutland cycles was cheapest. Topped off with fast and efficient delivery, I can't fault the service.
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- Ray Cottam
- Manchester, GB
- 1 Review
Very prompt service and excellent value for money
Having looked around my usual online cycle stores for a new front light, I stumbled upon the sale items at Rutland Cycling. I'd not previously heard of Rutland before and approached it with an air of skepticism. However, unlike some of the other sites I'd been checking out, the item was both competitively discounted and more importantly in stock and was delivered within a matter of days - even in the post-Christmas postal catch up.
I tried the light out for the first time last night and can highly recommend it, both as a means of seeing and being seen. (It's the first time I've been flashed by a car as being too bright!)
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- Dave Martin
- 1 Review
- Steve
- 2 Reviews
Excellent service.
I've placed many orders with Rutland Cycling and every time I have been greatly impressed with their speed and quality of service. Highly recommended!
- Tina Stankley
- 1 Review
Excellent, friendly and knowledgeable service again. Cannot fault service provided by staff
Every time I've been into the shop the help and advice has been brilliant. Even though I'm a novice and don' t know much about bikes the staff have always been great and have been able to talk to to me in a language I understand and hey've always found the right thing for me. No sales for the sake of it either. When I've used the website to order stuff it's always arrived really quickly and well packed. I wouldn't buy my bike stuff from anyone else
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- Chris Coe
- Melton Mowbray, GB
- 1 Review
Outstanding customer service.
I bought a new bike - excellent in store advice with knowledgeable, friendly staff. A couple of days later, an order I placed on-line was taking a little while to be processed - so I called up to chase it. When the staff realised it had gone awry, they sourced the item from their shop, and it was delivered to me by a member of staff on their way home from work! You simply don't see customer service like this any more. Ten out of Ten.
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- Richard Carey
- 1 Review
Superb
Item was received very promptly using a courier.
Communications via email were excellent and kept me up to date with the progress of my order.
Having had such an excellent service on this order I would definitely recommend Rutland Cycling to my friends.
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- Paul Canadine
- Southport, GB
- 1 Review
Extremely bad customer service, DO NOT BUY!
I tried to buy a pair of shorts because they were advertised on next day delivery. A week later still no shorts so I email to find out why and I'm told that they are on a back-order and will take another 2 weeks to be sent out which I wasn't happy with because I needed these for a holiday I was going on. I told them I was prepared to wait but that I wasn't happy with the customer service because unless I had inquired I would never have known that the delivery time had gone from next day to over 2 weeks! The next thing I know I get another rude email a few days later saying that the order has been cancelled and I've been refunded. Rutland Cycles had my money for a full week which meant I couldn't purchase from elsewhere and then went back on their second promise of two week delivery and cancelled my order without warning. Extremely poor customer service, I wouldn't purchase from Rutland ever again. Extremely unprofessional, disorganized and rude staff. The tone of their emails was extremely poor throughout and they offered no apologies or reasons for any of the delays etc. I've never written a complaint in my life online but this was so extraordinarily poor I felt I had to warn others away from Rutland.
- David Weale
- 1 Review
Really helpful advice and help from David James (warranty manager)
The rear car rack i purchased developed a fault and after some intital confusion, i could not be happier with the help and speed with which the problem was dealt. I would like to thank David James the warranty manager as being especially kind and helpful - making sure that i was happy with the replacement parts and that the fitting (of the rack) was correct.
Overall i have found Rutland to be a good company to deal with with excellent prices and range of cycling goodies.
- Adrian Bicker
- 4 Reviews
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- Gary Bartholemew Kibble
- 1 Review
dealt effectively and smoothly with a customer issue. extremely impressed
great products, excellent prices and finance options plus, when it gets bumpy they go out of their way to resolve your issue to your satisfaction. a rare retailer who really does put the customer first. 100% recommended
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- Daniel Deeping
- Leicester, GB
- 1 Review
2 Day Delivery at Christmas!!
I purchased a new Mongoose BMX, and I am very pleased with the bike itself, the delivery and the e-mail notifications I received tracking the progress of my order, this is how all businesses should operate. Well done to the guys at Rutland.
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- Cliff McConkey
- Manchester, GB
- 1 Review
very quick service and value for money
Delivery was very quick even in the Christmas period, and price was good, the only criticism was that a price was not updated on the website to match a promotional email that was sent out but they addressed this quickly
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- Beverley Smith Stephens
- Shirley, GB
- 1 Review
Excellent and Speedy!
Extremely pleased with my online purchase which arrived promptly and savely. My son loves his bike - the next Bradly Wiggins!!! Thank you so much.
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- Roy Mackenzie
- Bude, GB
- 1 Review
Excellent Service!
I ordered some cycle lights as a last minute Christmas gift purchase for my son, who couldn't decide what he wanted. Didn't really expect them to arrive in time, but they came with days to spare. Brilliant service - would certainly use this company again.
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- Sharon Schanschieff
- 3 Reviews
Very helpful and honest
Every time I visit or call there is always someone who can give me some honest and helpful advice. Quick delivery and great service. Will definitely visit again.
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- Bob Evans
- 1 Review
These guys at Rutland Cycling have customer care and service second to none
Rutland Cycling have shown me fantastic levels of customer care, service and honesty. I will allways try and purchase from them going forward and will actively recommend them to all my friends
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- Michele Mcilvenny
- 1 Review
Very helpful and quick
Great customer service. Products arrived very quickly, will definitely use again.
