Trying to change the name on two flights costs £110 each way (and that's to do it yourself online). It's pure profiteering and immoral. Then their website wouldn't allow us to do it due to a fault (I presume) so had to ring up their premium rate number and got hung up on multiple times by people in Hungary after being in a queue more than 10 minutes each time. Then they wanted £160 each way to do it over the phone because their WEBSITE DIDN'T WORK. Emails to their CEO and head of customer service have been ignored for more than a month! Terrible doesn't start to cover it. I will never ever use Ryanair again if I have anything to do with future holiday plans, no matter how cheap they are. It's false economy.