Its best not to expect too much
They are a no-frills operator and they do live up to their name. Over past few years, I have flown with the airline and they have always been on time weather permitting. The staff is efficient and the planes as far as I have seen are well maintained too. I feel its best not to expect full service from a no frill carrier hence they should be judged accordingly I feel. All in all they are money's worth.