The poor reputation of Ryanair is due to their cattle management, sorry, paying customer management.
Forget about them if you have kids : you'll be the last one on the plane, you will not find a seat close to yours for your 3 year old boy and you'll have to carry a lot of stoff by yourself. And if you have forgotten to check in online, you;ll have to fork out 60 euro for the pleasure to do that at the gate.
We are a family of four with two children aged 9 and 11 years.
We were to fly with Ryanair home to Denmark from Stansted, London on the 20 oct 2012.
We saw the most degrading treatment I have ever experienced with systematic detention of passengers at the gate.
We arrived at Stansted airport Saturday 20 October 2012 at 6.00. We checked in our luggage shortly after. We went to security check and came through shortly after.
After the purchase of water from the kiosk and a visit to the toilet we went directly to the gate where we stood almost at the back of the queue. Behind us were only 3 more passengers. The gate was still not open and we waited in the queue at the gate for 30 minutes before it opened.
When we finally arrived at the gate, we were told that my daughter`s small shoulder bag had to be packed in the hand luggage. Of that we were surprised, but we did as gate staff wanted. The Repackaging went on right in front of the gate and took about 1 minute. When we finished, we were told that the gate was closed and that we could not get on the plane. We were ready at the gate long before it opened. Our luggage had the right size and did not weigh too much. It was a completely unfair treatment by Ryan Air.
We were not offered any alternative travel or compensation. We were told that we should go back to the ticket counter.
Here we met neither sympathy nor help.
It is our belief that the plane was overbooked and this is the real reason why we were rejected. My wife´s bording pass had already been checked in when all this took place. My wife recalls that one member of the staff, said “full” to another member of the staff before it all took place and we were denied boarding. We have acquaintances that were onboard that plane, where we were denied access. They can confirm that the plane was completely full and it was said in the speakers.
We spoke to other families at the airport who had experienced similar treatment by Ryan Air to other destinations.
The worst example we saw was a single mother with two very young children. She was denied boarding due to a bit of baby milk in a bottle. She had no money for anything and Ryanair did nothing ...
The end is that we must go to Heathrow airport and fly home with SAS via Oslo. This was the cheapest possible solution out of London October 20, 2012.
Extra costs 12000 dkr. ~ 1200 £...!!
Daniella Eck Dreier found this review useful
Wir sind schon öfters mit Ryanair geflogen. Ryanair ist halt eine Billigfluglinie, aber für so billige Preise, kann man es 2 Stunden nach Mallorca aushalten. Die Ryanair Maschinen sind natürlich alles andere als Luxus. Menschen mit langen Beinen sollten sich evtl. die Sitze am Notausgang der Tragflächen online für 10€ reservieren, da dort mehr Beinfreiheit herrscht.
Beim letzten Ryanairflug von Palma nach Karlsruhe, hatte der Flieger eine halbe Stunde Verspätung. Ryanair hat kurzfristig umdisponiert und zwei Maschinen getauscht. Alle Passagiere, die am Gate schon eine halbe Stunde gewartet hatten, mussten dann drei Gates weiter in eine andere Ryanair. Die Passagiere dort mussten in unsere Maschine. Ein ganz schönes Gedränge herrschte. Weil die Maschinen getauscht wurden, konnte Ryanair allerdings wieder 15 Minuten Verspätung aufholen, so das wir in Karlsruhe noch grade pünktlich unser Mietauto abholen konnten.
Bei diesem Flug haben wir erstmals Sitzplätze in der zweiten Reihe reserviert. Als wir am Flughafen auf Mallorca in die neue Maschine gingen, saßen dort jedoch schon zwei andere Personen. Die Flugbegleiter waren sehr freundlich und da wir eigentlich nur reserviert haben, weil wir zusammen sitzen wollen und um dem Trubel zu entfliehen, wurden wir in eine freie Sitzreihe im hinteren Teil des Flugzeuges gesetzt. Der Flugbegleiter erklärte uns auf Englisch das Ryanair einen Fehler gemacht habe, und wir Recht auf Rückerstattung des Reservierungsgebühren haben. Ryanair habe ich darauf angescrieben, jedoch noch keine Rückmeldung erhalten.
Frühere Ryanairflüge waren immer punktlich und alles verlief ohne Probleme. Für so billige Preise darf man nicht meckern und wenn man sich an alle Ryanair-Regeln hält muss man sich auch keine Sorgen machen und dann ist Ryanair eine gute Fluggesellschaft.
Mit freundlichen Grüssen,
You shouldn't be made to feel this anxious about boarding a flight! The absolute obsession that Ryanair have about their baggage rules cause totally unnecessary stress to what is already a stressful enough situation.
I've flown Ryanair on a number of occasions and all being told I have always accepted that although they have rules and lots of extra charges overall they work out cheaper and usually fly on time. On my last flight I changed my mind and swore never to fly Ryanair again unless I really need to (or for same day return flights when I fly with nothing other than my handbag maybe!).
Passengers are herded like cattle, the staff are clearly unhappy in their jobs, probably brought on by the expectation that they're bound to get a barrage of grief throughout the day as a result of the company's petty rules. As if people aren't anxious enough (as they try to elbow their way onto the plane to get seats with their friends/family) the boarding staff parole the queue with a case measuring cage. Then, after showing passport and boarding card and you're about to head onto the tarmac you get randomly stopped to weigh your case and charged if it's over!! Oh, and God forbid you should be so stupid as to print your boarding pass double sided.....a hefty charge for that too!!
The next nightmare is that the strict baggage allowance has forced most passengers to take larger and heavier cabin luggage on board - so yes, you've guessed it no room for it all!!
By the time you've manoeuvred through this minefield and made it to your seat you need a stiff drink! Simply not worth the £50 saved up front....
Just booked our flights for next year and after reading their reviews have booked with Jet2.........
Min mand har brugt RyanAir to gange til at få kunder frem og tilbage fra Frankrig. Første gang havde han kunder stående i lufthavnen i Frankrig og så eksisterede flyvningen ikke -selv om vi havde bekræftelser, booking og de havde trukket betalingen. Har aldrig fået pengene tilbage fra dem- og måtte betale i dyre domme en last-minute billet for at få vores kunder hjem fra Frankrig.
Anden gang - har bestilt billetter igen til Frankrig - via Stansted, London. Billetterne er bestilt i maj måned, flyvningen var i Oktober. 48 timer inden vil vi tjekke alle ind - var lavet over 2 bookinger. Den ene billet med 3 personer på, eksisterede ikke fra Billund til Stansted, kun Stansted til Frankrig. Taler med RyanAir kundeservice 6-7 gange, hvor de fortæller os at systemet har lavet en fejl, da vi først bookede 3 personer billund/standsted, fik en bekræftelse og de har trukket betalingen, da vi så lavede bookingen stansted/Frankrig - så havde deres system "overwrited" den anden booking (???) og derfor eksisterede den ikke, men det havde vi jo nok kunne regne ud, da begge flyvninger havde fået samme bookingnummer (???) Summa summarum - vi havde en flyvning fra Stansted til Frankrig, men ikke fra Billund til Frankrig - flyet var fyldt, så kunne ikke komme til Stansted, det kunne deres kundeservice ikke se noget galt i - ved ikke om de forventede at vi så svømmede over? Efter talrige diskussioner gik de med til at refundere begge billetter. (havde dog stadig 2 kunder på en anden billet, som vi ikke kunne få refunderet, selv om de ikke skulle afsted, når resten ikke kunne komme afsted). Vi fik kort tid efter en mail om, at flybilletten fra Stansted til Frankrig var refunderet og de ville sætte pengene ind på kontoen. Vi har aldrig fået en mail om pengene på billetten fra Billund/Stansted - er RET sikker på, at vi aldrig ser de penge. RyanAir skylder os nu for i alt 5 flybilletter. Deres kundeservice består af indere som taler meget ringe engelsk, og overhovedet intet forstår. BRUGER DEM ALDRIG IGEN! Nul stjerner herfra hvis det havde været muligt.
Friday 5th October and I'm writing this while waiting for my wife to arrive at Carcassonne airport from East Midlands. She left this morning on Ryanair flight FR1612 at 7.00am which was scheduled to arrive at 9.55am. Unfortunately, due to fog the flight has been diverted to Bordeaux - yes, that's Bordeaux on the west coast, over 330km away! To put this in perspective, it's the equivalent of flying to Luton and being dropped off at Edinburgh. An absolutely insane decision which can only have been made for the benefit of Ryanair, for there are many closer airports. I receive the following frustrated text updates during the next 8 hours:
11.10am - 40 minutes after landing, still on the tarmac while the captain deliberates whether to take off again or not.
11.30am - they've disembarked and are waiting outside of the airport.
2.00pm - 2.5 hours later, two coaches arrive for the 4 hour trip to Carcassonne. Promised food & drink vouchers never authorised.
4.30pm - coaches stop for driver's half hour rest period.
6.15pm - after a total journey time of 10 hours, coaches arrive at Carcassonne.
While I don't hold Ryanair responsible for an act of God, I do expect the Company to try to minimise the impact when things go wrong. To abandon a plane load of passengers, 330km from their destination and to fritter away their day is nothing short of contemptible. These passengers had plans, appointments and commitments all of which were obviously of no consequence to Ryanair. It's well known that the basic principles of Customer service are not recognised by Michael O'Leary. But as they say - "every dog has it's day". No company can continue to treat it's Customers with such indifference and survive long term. Customers vote with their feet.
We, along with many others on this flight, will never travel with Ryanair again, even if the alternative is to pay three times the price. I don't make a habit of writing reviews or trashing company service, but then I had over 8 hours to kill and this is as bad as it gets. My wife and I are so incensed with our treatment today, that if I can drive just one nail in to the coffin of Ryanair, it will have been worth the effort. Customers deserve better!
Second time we've flown with Ryanair this year as a family and found the experience not to be as bad as anticipated, though partly due to us paying extra to reserve seats.
Staff at Prestwick, Tenerife (where we flew in april) and Palma were all fine until we came to board the return flight and got to the gate at Palma airport.
We had one suitcase that we'd checked in which on return was 2kg over the 20kg allowance, the check in clerk was very nice and after some rearrangement of luggage we sorted the problem.
We also had three carry on cases that hadn't attracted a second glance on the outward journey (or on our Tenerife trip). However one of Ryanair's Spanish staff at the gate in Palma airport was nothing short of a jobsworth that General Franco would have been proud of.
It was 10pm at night in a sweltering Palma airport where most food and drink facilities were closed due to some sort of Spanish industrial action, we had two infant children not in the best of humour and as we attempted to board, this Ryanair operative ordered me to put my carry on in the dimension checking cage. It wouldn't fit so she told me to rearrange luggage, which I did, no less than three times. The bag then fitted in the cage with a shove, but no, pushing the case in wasn't allowed apparently.
She then demanded €50 in order for me to take the case on the plane, I protested and asked for her manager and she relented, but then demanded I put the other carry on in the cage as "I saw you put things in it out of the first case". At this point my wife stepped in and shoved the second case in the cage and she finally let us board, the last passengers to do so.
The joke was, that there was no overhead space left by the time we boarded the plane, so the steward told us to put the cases at the kids feet.
What a joke, and what unnecessary stress causing pedantry from a petty minded megalomaniac jobsworth.
Unaware I needed 2 lots of boarding tickets for my 2 week holiday. I now know to print my return tickets off the day I travel out. A 240 euro charge taught me this. Stupidly when I printed all of my documents off a week before we travelled I didnt realise I didnt have return flight boarding tickets in my bundle of papers.I assumed the printouts I had were ripped off and used again on the return journey. I think this is the only airline to not make the tickets available until 15 days before you travel. Trying to organise a holiday with your family and 2 kids is chaotic enough without having to print your tickets off the day you leave too. Of course had I realised this I would have printed them. Ryanair put me straight though when we had to nearly miss our flight home and pay them this 60 euros per person to RE-PRINT 4 little tiny boarding cards. We had paid extra for priority booking so slightly more maddening when they confirm at the desk that you're already booked on to the flight.
I have flown on many airlines ..... but this was terrible ..... staff are the worst possible ( except for the lovely blonde lady at Liverpool - 16th September evening-who was really helpful).
Cabin staff are like military sergeants and miserable as sin! ...... This must be a company anyone works for who is desperate to get into the airline industry and serve an apprenticeship.
Treated like cattle .... spoken to rudely .... and prices on board for any food or drinks you need a mortgage for! 3 euros for a cup of tea or coffee .... almost 6 euros for a small bottle of wine or a miniature short.
If you fly with these you need to be slick and smart ..... and beware they may charge you for every extra ounce you carry ( we were OK and under the limit) ..... and beware ladies ..... no purses hanging round your neck ...... that is classed as your hand luggage!
Both ways from Liverpool to Reus the cabin pressure was not correct and caused lots of problems especially for the little children / babies......this is the first time ever I have been physically sick after a flight and I'm sure it was due to the cabin pressure being incorrect.
Only positive .... flights on time.
Would rather fly with competitors and pay a little more ....
Very uncomfortable experience flying Ryanair to Ireland again. They made every single person put their hand luggage into the metal cage and charged anyone whose luggage didn't fit. It obviously made them a lot of money right there and then but upset the whole plane full of passengers.
Prezzi alle volte contenuti, sono pochi poi gli aereoporti dove arriva la compagnia. Se si paga con qualsiasi carta di credito diversa dalla card ryanair si paga 15 euro in piu per passeggero.. la verità sono un po ladri, fa fanno comunque prezzi migliori di altre compagnie.
As a low cost airline I appreciate that you get what you pay for - no bells and whistles and a straightforward on board service.
I have used Ryanair for a number of years to fly to Ireland and have found the costs increasing with charges for checked in baggage being expensive, luggage allowances decreasing and the most insulting charge for payment by any type of card - whether credit or debit which really bumped the cost up.
My recent flight was quoted at £35 return and ended up being £90 each with all extras on!
The onboard crew were polite and courteous and the quality of the food and drinks on board was good.
Would prefer a more up front charging structure so you really know what you are paying for rather than advertising low costs which are never realistic.
Louise Filskov Laursen found this review useful
5 stars for being cheap, after that forget it. The Ryanair experience is never going to get any better. Rude staff, terrible service and any opportunity to bend the rules to extort you of money and they are there. Unfortunately I do use Ryanair and every time I vow it will be my last. Please God, make me win the lottery so I will not have to use them again.
se si prenota per tempo e se si sta via solo qualche giorno (quindi poco bagaglio) ryan air è davvero conveniente. Però va sempre considerata la distanza dell'aeroporto dalla città, a volte lo spostamento dura talmente tanto e costa così tanto che conviene prenotare con una compagnia di bandiera
We had booked 3 tickets from/to Billund - Malaga.
When I did the online check-in I also booked 3 times priority for both flights for a price of 249 dkkr.
After I payed, I checked the itenary, and it said "priority" on all the three tickets.
So I printed the boardingpasses and was happy because, we were travelling wiht a 2-year-old child, who has problems sitting still. So you can imagine, that it was very important for us to sit all together.
BUT when we boarded, we were denied acces to the priority and ofcourse, we didn't end up sitting together.
We checked our online itenary, but now we couldn't see them online anymore because, it was to close to the flight.
We tried calling Ryanair from the airport, but wasn't able to reach them.
We have also checked our bankaccount many times and the money has not been taken from our account.
But I'm 100% sure, that it accepted the payment AND that the itenary said "priority" the day, that I did the online check-in.
It is the first, and last, time we ever will fly with Ryanair.
I fly to Spain monthly.Use Ryanair and have no problems.Cheap, on time(usually) flights. Clean planes. Staff courteous.
Checked in baggage allowance is clearly stated on the boarding pass. Still, people moan when they take a bag to check in when it is overweight. I suppose these are the people who can't read!!
Then there are the arguments with staff over the size and weight of the cabin baggage.People moan again because their bag was bigger than , or heavier than the permitted allowance.
This really gets me, and frustrates staff.
Most passengers can read, and abide by the rules and fly easily, peacefully and economically.
The only problem is the people who try to get away with breaking these rules.
If you don't want to abide by the clearly stated terms and conditions, don't fly Ryanair!!
I'm getting tired of listening to your moaning.
Nichlas Larsen found this review useful
I can't stand Ryan air, its the cheapest and you certainly get what you pay for but with bag size checks and a terrible air system on the plane, whenever i get on one of there planes i get the taste of vomit in the back of my mouth, I have no problem with flying, i went abroad with British Air once and they were great but I cant afford them so i now take the 6 hour ferry rides to Ireland over the 2 hour ordeal with Ryan air. Fly-be offer great prices sometimes cheaper than ryanair and yet they're fantastic. Either way i highly recommend Ryan Air as a last resort.
Left over a hundred passengers stranded in Bologna ( or rather at Forli - over an hour away from Bologna - with no access to taxis, buses or hotels available). The airport (a sad, ex-military outpost) was going to close at midnight and leave everyone stranded.
Luckily a lovely local woman helped myself and three others (including a vulnerable young female student with no money) back to Bologna.
This was my first experience of Ryanair - shocking!
Needless to say it was impossible to contact anyone at Ryanair.
Travelling to Bologna with Ryanair is dangerous - go with EasyJet or a regular airline.
My first issue with Ryanair took place a few month ago, when I paid for priority boarding, this service was not provided and when I claimed it to the cabin crew and to his customer service department, they treated me in a very unpolite way, with 0 empathy, total indefference and refusing to refund me the money I paid because they were not allowed to do that at the customer service department.
As it wasn't a big amount, I decided not to take any action, but this company has now gone too far with their last dirty trick.
I booked a flight Barcelona-Dublin for my mother, and a flight London-Dublin for me, shceduling both flights in a way that I would arrive earlier than my mother to Dublin's airport, as she is not able to speak in English. Well, a few weeks before the date we must fly, Ryanair sent an e-mail to my mother informing that the flight timing has been modified. I contacted Ryanair (through a very expensive phone line that has raised my phone bill disproportionately) asking them to change my flight, but after more than 5 minutes, the agent I was speaking to, told me that if I wanna change my flight I will need to pay a fee of 50 pounds aprox (higher amount that the one I paid for the ticket) because Ryanair did not change my flight but the one for my mother. That if I want, I can change my mother's flight for free (useless taking into account that there's no other flight for that day). Despite I tried to make this "smart" lady understand that I would not be in the need to change my flight if they hadn't change the one for my mother, and that they only need to traspass the right to modify for free my mother's flight, to my flight, that for Ryanair wouldn't make any difference because only one flight will be modified anyway, she merely repeted that they are not allowed to process my request and that I would need to send a fax (spending again more money) to the central service, that is not reacheable by phone. I did what I was told, and sent a fax, without receiving any reply from them, so like the day of our flights is approaching, I've been forced to change my flight and pay the fee, because I couldn't allow to make my mother wait alone more than 4 hours in an airport and without speaking the language...
This situation, makes me raise some questions:
1/ If at the customer service department aren't allowed to do anything, what's the point of having this customer service?
2/ Why do they make you writting to the central service if they are not going to reply you?
3/Do they ignore deliberately the requests they receive so the customer has no choice but to pay, and pay, and pay again?
Well, one thing is for sure, this is the last time I flight with this company, they are not the only low cost company in the world... It may seem a little thing, but since I flight very often from London to Barcelona, Ryanair has just made a gift to their competitors an amount of 7200 pounds per year.
And this review is not the only action I'm undertaking. I am writting a letter to the most important Spanish newspapers and I am going to launch a viral campaign through the social networks, and then maybe, my 7200 pounds per year would not be the only amount that this bunch of scammers is going to lose...
However, I am going to give Ryanair one last chance. If they contact me before the 3rd September (reservation AHKTVA, you can find my contact details there), and they agree to refund me the 10 pounds from the issue of the priority boarding, the cost of the phone calls and the fax, and the fee I have paid for changing my flight, I will remove this negative review, won't start the viral campaing and I will reconsider my decision of buying all my furhter flights through their most important competitor...
People at Ryanair, it's your turn to decide...
Joshline Michelle Caine found this review useful
Just dont buy this cause its nothing worts,,,,,will just give you an idea of you are covered. My situation was going to Spain 7 days with this insurance in my pocket. But in Spain I got ill, my elbow and arm suddely got twice as thick as normal--fever and pain and fear from loosing my arm was my situation now. I stayed in Spain 5 days in bed. I went to the private doctor (i was covered to this) which gave me treatment and medicine. This did cost me 80 Euro and my tickets was 170 euro. This left my claim to 250 euro. Lets se what i payed insuranse Ryanair 16 euro, doctor and medicine 80 euro, medical certificate here in DK( this certificate they didnt pay but they did want it) 26 euro which gives 122 euros.
Lets se what Ryanair gave me 80 euro which their insurance excess? was 50 euros, this gave me 30 euro....oh just forgot to tell youI had to pay 3,5 euro for Ryanairs transfer to Denmark which gave me 26,5 Euro. They newer answered why the ticket not was refound. godnight Ryanair
RyanAir er et meget billigt flyselskab. Vi rejste fra Billund-Stansted (LONDON) og tilbage igen, og var meget tilfredse med transporten.
Men at bestille billetter fra hjemmesiden, uden at komme til at købe noget du slet ikke har brug for? Ja, så skal du være på vagt hele tiden. Held og lykke med det!
Kim Salvén found this review useful
My case was 5kg under, my hand luggage 3kg over so they fined me. I had 2kg extra that I paid for but this made no difference. DISGUSTING! Rude Staff on the Plane! Would use other airline but they are the only option to Murcia from Bournemouth!! Ggrrrrr
First time i have used this airline....Stanted to Malaga ( i have heard a lot of bad comments about this airline in the past, but i never thought it could be as bad as i heard.......Honestly.... It is worst!!!!!, Both flights just as bad,rude staff, no customer service whatsoever, is all about the money,i only book these flights due to convenient time table this time around,nothing to do with pricing which they are not cheaper anyway.But believe you me when i say that if all the other airlines were to stop flying to Malaga i would consider driving instead of using them again. TRADING STANDARDS/REGULATOR SHOULD REALLY LOOK INTO THE WAY THIS AIRLINE OPERATES.
I know it's a cheap flight - but really - is it?
Remember - we all used to go on package holidays, get picked up at the airport, transferred, into a hotel...
Now it's mostly just cheap airlines trying to vie for our business..
Prices look cheap, taxes etc are now included in prices (which is good)
£30 or so for a checked in baggage (each way)
£6 for priority boarding
£10 to reserve a seat...
But my biggest bugbear is the queue to get on the plane, it's so disorganised, especially when it's early in the morning, and there's not a lot of staff on. You have to wait to get on the plane, you have to find a seat, which if you are in a group of 3 (2 adults and 1 child) is difficult - "you should have paid £18 for priority boarding" I hear you say... £18 is £18, we could get a meal out for that!.
Bottom line is I just wish the queue was organised better - maybe the earliest bookers go into a section at the front of the queue, and last bookers goto the back..
And don't speak to me about people that jumped the queue
Plus points - going out - we were 20 mins early! woop!
Coming back - we landed bang on time..
oh and we got seats together both ways...
Nichlas Larsen found this review useful
I've flown all over Europe with Ryan Air. For sure their prices are unbeatable. Their service is bad, they do not spend resources in customer service, but again, when paying 5 Euros for a 2 hour flight... I don't complain.
I just feel like being treated like an animal sometimes with Rynair. I don't know if anyone else is also feeling this?
I had problems with Lowcostholidays which got my surname wrong on the flights and would not change it in less I paid £145, even though it was there mistake. I emailed ryanair and within 5 mins i had new flight confirmation with correct surname and a lovely email. Brilliant customer service, would recommend to anyone1
Nichlas Larsen found this review useful
La mia ultima esperienza con Ryanair, relativa ad un volo da Londra Stansted a Ancona Falconara, è stata assolutamente pessima. Tempi di imbarco assolutamente lunghi, partenza ritardata di oltre 1 ora causa "perdita dello slot", aereo fermo in pista senza alcuna giustificazione apparente per diversi minuti (con bambini che piangevano e nessuna spiegazione da parte del personale di volo...).
In assenza di alcun genere di necessità (es. acqua da bere) il personale ha avuto l'indecenza anche di offrire da bere A PAGAMENTO!!! con quello che costano i biglietti il minimo, in questo caso, sarebbe stato di garantire una bottiglietta d'acqua a ciascun passeggero, ma questo non è contemplato nelle regole di Ryanair, sempre più costosa ed inaffidabile, anno dopo anno.
3 people return ticket to Sevilla, Spain
Cheapest price, arrived on time, seats slightly cramped but ok, what do you expect (I am 190cm tall).
The main thing I would like them to improve on is: improved pricing transparency and reducing the amount of rubbish they try to sell to you during the online booking process.
So, if you are a smart savvy shopper, I can recommend them, otherwise get what you pay more for somewhere else.
Nichlas Larsen found this review useful
No care for family values, not enough room in the boarding zone and they don't care, the seats are full of noze boogers and never cleaned. The seat numbering should be mandatory on flight boarding pass in case of ligation (lawsuits) and because they cannot count properly the number of passenger and the seats are not assigned: they have to re-count everytime.
Instead of spending time on scratch card in the flight: suppress the scratch card logisitics and print the boarding card for free not for £20
A bunch of careless idiots lobbying for getting more airways but not delivering the service.
Emanuele Daloiso-Rotunno found this review useful
The aircraft are bang up to date, the crew efficient and the range of destinations is as wide as could be reasonably expected though the distance from where one wants to be can stretch credibility at times. The main bugbear is the total lack of transparency in price. We all know that the lead in prices are fair- tale so why not be honest and stop all the ridiculous add-ons which are virtually unavoidable. Until this honesty is adopted Ryaniar will continue to be criticised by the majority of the travelling public.
Awful company. Everything you've ever heard about them is true, they are liars and thieves. They will charge you money for absolutely everything they can. I'm surprised they don't charge you for the oxygen in the planes. Don't be tempted by their low prices, once you've added on charges for luggage, booking fees, checking in fees, debit/credit card fees, airport tax plus more it ends up the same price as a nicer airline.
Ryan Air are money grabbing wankers disguised as a budget airline. They quote you something ridiculously low when you're choosing airlines then once you're stuck with them you effectively have to pay for the air you wish to consume whilst on board. The journey is unpleasant perhaps because they want to remind you you're doing it the 'cheap' way. You'll wish you never did it. Avoid avoid avoid.
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