Da vi bestilte rejse med Ryanair fra Billund til Edinburgh tilkøbte vi sms besked, reserverede sæder, web check-in, og to indskrevne kufferter. Der kom så en elektronisk kvittering hvor alle disse tilkøb var nævnt. Da vi skulle hjem fra Edinburgh viste det sig, at kufferterne kun var betalt for på udturen. Alle andre tilkøb var gældende for begge veje, og der stod ikke noget på bekræftelsen om, at denne ene ting ikke gjalt begge veje. Det kostede os så 210 pund at få de to kufferter med hjem. Det er efter min opfattelse bondefangeri, der da også bekræftes af de mange betalingsautomater ved check in til at betale de ekstra afgifter for bagagen.
Me and a friend were traveling from Ibiza to Stansted at 4pm. A week earlier I got an email stating the flight was changed to 2pm! Ok the morning of my flight I got an email saying online check in is mandadory and you need to print out your boarding pass. As I was on holiday I couldn't print it out, so tried to check in online was so difficult to I finally gave up. When we arrived at the airport we discover the flight is actually at 4pm not 2pm as the email said.! We were told it's 70 euros to check in as we didn't do it online. I went to the Ryan air office to speak to someone about it. I have never experienced a more rude response to our questions. I was just trying to tell them they never told us there was a 70 euros fine, and we just going home from holiday and are low on money. I paid the fine and was walking back to the checking counter when I mentioned to a person staying by how shocking the service was. The man behind the counter ran up to us said that we were so rude that he is not letting us on the flight! I went to check in they refused to let me on the flight!! I had bought my ticket paid this ridiculous fine and after all that theyre not letting me check in!!! Tell me how do you have the power or right to treat a paying customer like that!!! I went back to the counter begging on my hands and knees, Please please just let me on the flight! We just want to go home! How can you strand two girls like that. We paid for our tickets and check in. It got to the point where both of us were crying! Eventually they let us on the flight, with the snark remark "I hope you two behave yourself". Let me just ask, in what world are you allowed to treat customers like that? How dare you make me beg and cry just to get on the flight I paid for? Ryan Air was the worst experience of my life!!!
After flying with Ryanair for the first time, my family and I had a horrible experience. On the way to our holiday destination, our flight took off, only for the passengers to then be told that there was no refreshments on board, no drinks, no food and no water! Baring in mind you are only allowed to take one bottle of drink on board. A family member we were travelling with, has a health problem, where he has to drink water every hour to keep hydrated or can have seizures. The whole family was then put on edge for the 4 hour flight, worrying. I then complained to Ryanair about this, and 2 months on have heard nothing. They are obviously too big a company to care about the welfare of their customers. We shall never fly with Ryanair again.
El avión llegó a su destino, pero aún desconozco como. Muy económico pero luego te engañan incluyendo tasas que inicialmente no te cuentan. Incluso por 1 cm. que te pases en el equipaje de mano te facturan los 40 euros. Las azafatas por lo general suelen ser amables, pero hay alguna a la que recomendaría desayunar All-Bran de Kellogg's.
Det var første gang vi fløj med Ryanair vi fløj fra Billund til Budapest. Deres hjemmeside der man skal printe og check ind er totalt bruger forvirrende. Jeg tror ikke, at ældre folk med mindre erfaring med computer kan check ind . Og når man lægger total prisen sammen er det slet ikke billigt. Det svarer til, at man handler ind i Netto til billige priser men skal betale 300kr for, at låne indkøbsvognen. Men det værste var når vi skulle hjem vi havde købt en metal figur som var 80cm høj, men kun 10 cm i diameter vægt 1,7 kg, den var for stor til vores baggage vi viste, at skulle betale ekstra. PRISEN BLEV 34000HUF DET ER CA 1000 DANSKE KR FOR 1,7KG DET SYNES JEG ER TYVERI . Det var første og sidste gang jeg fløj med Ryanair. Håkan Nilsson København
I was expecting some bad things from RyanAir but our flight left early and arrived early in both Spain and returning to England. The flight was comfortable and it as I mentioned it was fast. The prices for the Drinks ect are a little steep but I do not blame them since the flights themselves are so cheap. I will definitely fly with RyanAir again as they are cheap and get you there fast with least hassle!
At købe billetter og se prisen stige hver gang man tilføje den mindste ting - såsom bagage, booking af sæde mm. - er virkelig en prøvelse for tålmodigheden (og pengepungen). Informationsniveauet på hjemmesiden og brugervenligheden er tæt på at være det dårligste, jeg har oplevet, og man fristes til at tro, at det er bevidst for at skjule alle de ekstra omkostninger, der langsomt tilføjes ens rejsebooking. Derfor er det også med bange anelser, at vi mødte op i Sturup lufthavnen i Malmö. Men når først billeterne var købt og betalt gik resten som en leg. Jeg har sjældent oplevet så elegant en intjekning; der gik ikke mange minutter fra onboardingen startede til alle sad på deres pladser og flyet var i luften - imponerende. Samme oplevelse var det at lande i Pisa; flyet havde knap nok sat hjulene på landingsbanen før vi var taxi'et hen til en gate og blev lukket ud. Knap ti minutter efter stod vi med al vores bagage og kunne gå i gang med at opleve Italien. Hjemturen var lige så smooth. Når hjemmeside og prisstruktur bliver lige så elegant som selve rejsen, er der topkarakterer til RyanAir.
I booked with Ryan air to go from East Midlands to gerona Spain. I was wary about using them from heading horror stories about extra payments. I read the conditions. Weighed my baggage and off we went. Granted check in was rough but after a while they opened more desks. We travelled with 2 children aged 2 and 7. We paid for priority boarding (a must in my eyes if you are with small children) when called to the gate we only waited 10 mins then straight on the plane. They loaded up quickly, non of this messing about I've had with other companies. The words I would use is that they're slick. We landed 25 mins early and not even 5 mins to wait for our bags. In a nut shell. Read read read their terms. Expect what it is, its a budget air line. If you book with out imagining first class travel when its very cheap and you can't go wrong.
...mit ordentlcih gepäck sind manch andere von denen man es auf den ersten blick gar nicht denkt (z.b. Lufthansa) oftmals konkurrenzfähig und im service um längen voraus! aber man weiß ja im vorfeld vorauf man sich einlässt ;)
Not that cheap, when you need to pay all extras! Besides this there is no service, noone will help you with anything!!! So think about this, when something goes wrong. Rather pay 100 Dollars more, than choose ryanair!!
Excess baggage charges seem to be the priority! Although my bag was well within the weight limit, i was asked to reorganis the bag so it would fit the Ryanair handbag cage. ...But even more was revealed in the employment tribunal as the staff member stated that Ryanair set a target of £1000 per month for each passenger handling member of staff to collect from excess baggage. She had even collected £7000 over an 8 day Christmas period, which just goes to show the amount of pressure the ground staff are under – not only making sure people get to the plane on time but also extracting money from them for any luggage which goes in the hold. http://www.itfglobal.org/campaigns/conditions.cfm
Fløj fra Billund til Stansted og retur. Hurtigt og effektivt og mere skulle jeg ikke bruge. De fløj rettidigt, og både Check In og boarding fungerede perfekt. Ingen problemer med baggage eller andre ting.
Men nej det er ikke ret spændende. Komforten er ikke den bedste, medmindre man reserverer pladser på forhånd, og personalet snakkede konstant for at sælge alt deres skrammel.
Skal man fra A til B hurtigt og effektivt, så er Ryanair fint til prisen. er man nybegynder og gerne vil have noget specielt ud af en flyvetur så skal man nok ikke vælge dem.
I have just come back from Gran Canaria with my husband and elderly parents on our way out from Edinburgh we checked out 3 bags one bag for my mum and dad and a bag each for my husband and in total we paid for 60 kilos but as my mum is disabled we thought one bag for her and my dad would be ok nothing was said at Edinburgh airport it went through ok . We per booked seats and my parents were in row 16 but because my mum walks with a walking stick they told her she wouldn't be able to sit in the seat as it was an emergency exit but the flight attendant then asked the captain and he said it would be ok different story coming back from Gran Canaria tho when we checked the bags in my parents bags was 21 kilos and when we tried to explain we had got through Edinburgh airport with it the female was like no you have to have separate bags or pay 120.00 euros for being over the limit she did suggest we buy a new case?????? Then on the plane the male attendant was so rude to my mum about her walking stick and she shouldn't be sitting in row 16 he wasn't interested when told they were allowed to sit in the same seats going on holiday my dad told him he wasn't moving until they found them two seats together as they had been prebooked the big tough guy threatened to get the police onto the plane to remove my dad who is 75 by the way luckily one of the other attendants managed to get them seats together I will never fly with this company again unless they are consistent and the staff learn some MANNERS
Before I go into how my journey went, I would just like to mention that they have 3 times more passengers than British Airways every year therefor claim they are the favorite british airline althhough that is a flase claim because they are so cheap. We just want to get from A to B.
I flew from London Heathrow, UK via Tarbes,France. I didn't have any hold luggage so that saved me some time. I went to departures and the queue was just mounting and mounting up. Eventuelly after about 40 minutes we started boarding, it seemed a bit obvious that from the start seing about 400 people with a plane with a capacity of something like 150 their was no way that there was enough space but despite they just continued pushing people in. The womenat the desks before the boarding gate were saying move along, move along, pushing us like we were cows going of to be slaughtered. They finally realised that there that had over booked by way to many and asked everybody to disembark leaving there luggage on board. After all of that was done they suggested people take another flight to a destination a little closer whoch by the way was about 11 hours drive to the other airport. Anyway once all of this was sorted I thankfully managed to catch the right plane. Unfortuantly the plane took off with some of the passengers luggage that had been left because they weren't aloud to take it because they didnt want to be late. The cabin crew never smiles, they were like prison wardens or like Mrs Trunchball from Mathilda, Rhoald Dahl. I will always remember the price of a small hotdog the size of and IPhone which was £6.00 or 7.50 euros. At that point nobody used the lavatoried because there was a rumour that there was a fee of £2.00. The next thing I was thinking is if there is a depressurisation are they going to charge us £5.00 for the first five minutes and then £6.00 per minute for the remaining time for the oxygen supply to our masks if we dont have to pay for them too. At the landing the engines started making an excrutiating rawring noise creating confusion, what made it even worse was a steward towards the front of the plane said "BRACE!" "BRACE!" and people just looked at themselves and did nothing only a few people were actually doing so the cabin crew seemed to care more about there own safety. Once we eventually got there after alot of pannicking there was no airgate we had to walk in the most awefull rain and through part of the flooded runway. Oh and also I was flying with my mother and as we were desembarking the aircraft we saw one of the men drop her luggage despite it having an oversized sign saying FRAGILE KEEP THIS WAY UP. Once I got our bottles of wine were leaking and broken everywhere with no appology when we went to complain.
DO NOT I REPEAT DO NOT FLY WITH THEM UNLESS YOU WANNA LOOSE YOUR BAG AND ITS CONTENT AND END BEING OVERBOOKED AND NOT REFUNDED
Billige flybilletter! Men absolut ingen service af nogen art. Ved bestilling af flybillet skal man være MEGET vågen for ikke pludselig at ende med at købe en hel masse man ikke har behov for. De gør virkelig hvad de kan for at prakke en noget på.