Have never been spoken so rude on the phone in my entire life by a customer service adviser as the Ryan Air staff!!! No manners!!Charge you for everything on their rubbish website and do not treat their customers with any respect. Awful!!!!
Værste web site jeg nogensinde har købt noget fra. Prøver på alle mulige måder at snyde dig til at tilkøbe ekstraydelser. F.eks ved at gøre det meget tricky at vælge IKKE at tilkøbe afbestillingsforsiking som ikke er noget krav. Ekstrem dårlige muligheder for at kontakte Ryanair ved spørgsmål. F.eks koster det penge at ringe til deres kundesupport !! Og de har ingen i DK! Ved behov for at ombooke rejser skal du finde informationen om hvordan helt inde i bagerste hjørne af deres website. Hvis du køber i EUR bruger de en helt ekstrem dårlig omregningskurs til DKK ( i mit tilfælde ca 7,90 DKK/EUR ift markedskursen på ca 7,45) Ved ombookning påløber der gebyrer som de ikke skriver noget om i deres betingelser (men hvem orker at klage for nogle få hundrede kroner).
I have been flying for many years and, BELIEVE ME, Ryanair is the WORST company you will ever deal with !
Starting from their "SCAM website" where everything is carefully planned so you can misunderstand your choices and pay extra money just for "not-wanted services".
Their MARKETING TACTICS are INSULTING !
By having studied and working on the Marketing area for over 20 years I GUARANTEE YOU that RYANAIR is using the most SNEAKY & MISLEADING MARKETING TACTICS , trying to sell you not-wanted service or to force you in opting-out useless and hidden extra-charge services.
Everything is intended to make you doing something wrong in their booking process = from misspelling your name (so you will pay 100£ just to change a letter) to force you buying their extra-expensive INSURANCE by HIDING the "no-I-don't-want-it" form option.
BUT wait, after booking you ticket.... the WORST HAS STILL TO COME !
When you are at the airport and it's time for BOARDING... the real NIGHTMARE is going to start !
You will see it in others' people faces. Especially in families and friends terrorized faces, hoping this time they will have the opportunity to seat together or, just to find an empty space for their hand luggage (which actually they paid for).
And now... it's time for boarding !
Now you must be prepared for the scary LUGGAGE "SIZE CHEK" EXPERIENCE where everything is planned to make you pay the extra 60£, just in case your luggage is only 1 inch larger :-)
At this time, everybody is so STRESSED ANXYOUS and IRRITATED than it would pray not to have bought their Ryanair ticket. But WAIT.... the stress it's not over !
While you are in the QUEUE, extremely under-pressure, hoping the boarding process will be ok... you must also be prepared to face an army of ANGRY and STRICT Hostess.
The Ryanair crew staff is indeed prepared to rip you off for any mistake or extra grams you have in you luggage, trained worst than an army of SS in a German concentration camp !
And , if you are hoping for a smile from them, sorry... FORGET IT ! A Ryanair Hostess will NEVER, EVER, SMILE to you.
Why? Everything is explained in this video where, the "infamous" Ryanair CEO Michael O'Leary said somethig quite embarrassing about their employees = (click) http://www.youtube.com/watch?v=UfIY24BErBE
So... what's my personal years experience with Ryanair? I'll tell you in a few words...
Flying with Ryanair is (much) WORST than a KICK to your GENITALS !
We flew with ryanair to portugal in April, got a great price and realised it was no frills. Prices on board were quite expensive but aren't they always? Staff very polite and efficient, boarding went great, bit on the slow side on inbound flight but not a problem. Overall very satisfied.
Vi er lige hjemvendt fra en ellers dejlig tur til London. På vej til Stansted lufthavn mistede jeg mit pas og vores flybilletter(E-billetter printet fra internettet). Vi regnede med at dette problem let ville kunne løses i disse digitale tider, da jeg havde vores bookingnr. på billetterne. - Men nej - RyanAir forlangte 70 pund for at printe hver billet. Hvis jeg rejser med RyanAir igen, printer jeg ekstra kopier af billetterne hjemmefra.
One of the WORST NIGHTS of my life the 17th of April thanks to RYAN AIR. Flight from London to Dublin was transferred to Belfast because of wind. Flight was at 9.30 circled Dublin till 11.30 where they then told us we were going to Belfast. Car in Dublin?? Wtf? We were asked to leave the plane around midnight and told buses were being organised for our journey to Dublin that we were to q at the bus stop. So we made our way to exit of the arrivals terminal and found a Q of hundreds of people. Might have been over a thousand passengers. There were two busses full just leaving. So there my husband and I were queuing in the rain and the wind and then we were abandoned. No rep from Ryan air came to find us. No more bus came. Buses eventually came for air Lingus passengers. Then buses came for British air passengers. Over 300 + Ryan air passengers including babies and small children were waiting in the wind and rain with 3 small shelters which were full until five Am when a security guard call us all together and told us there was no buses coming for us and there probably never was to make our own way back to Dublin and we might be compensated for the transport cost. Not offered as much as a cup of tea. RYAN AIR ARE A DISGRACEFUL COMPANY that has no care for their clients and I am appalled that in the current climate they cannot value there customers enough to even make sure we the service paid for (like getting home for example) and to make it worse I had to pay 150 English pounds on a taxi back to Dublin to get home 12 hours late. Lots of people just left there stranded because they had no cash to pay taxi.
Taxi earlier in the night was 120 pound, and the people waiting on a different company behind us said they were being charged 175 pound. To be fair it was almost a 2 hour drive I was nearly surprised that it wasn’t more.
I’m not here to cry the poor mouth or anything like that but we all know how hard a few pounds is to come by at the minute and that money would have been better spent on groceries or other essentials. I think it is extremely unfair that that money had to come from my pocket. One passenger spotted the pilot and hostesses walking through the building and asked him what time we were being flown back to Dublin and the pilot said he had orders to fly back on his own as soon as the wind lightened. Why were we not given the choice to wait until the flight was going back to Dublin?
There were no shops open to get even a drink or something to eat. There were vending machines but as we had not intended to need pounds had left any change we had in a charity box in London. The only open venue was a hertz car hire office which had a q of about twenty people. By the time I got in line after giving up standing in line waiting for a bus in the rain they had no small cars left only large ones with a price of around 120 sterling for the hire of it to drive it to Dublin. The only staff that I could see were two, maybe 3 security guards. when I was walking past them in the middle of the night, one chap said to the other to round up any people with small children so as to put them on the next available bus and the other chap said there was a great chance he might get lynched if he were to do so and would prefer not to. It didn't matter as no more buses came anyway. The security guards did in fairness do whatever they could to keep the situation under control and I was quite amazed that people were not shouting and roaring like animals, they were all very relaxed. I guess they were of the opinion that the situation was being attended to. After giving up on a bus coming at around 5.30 a taxi driver approached us and suggested we get his cab to Dublin, that there would have been a bus leaving Belfast city at 5.30 but we would not have made it to the terminal to catch it anyway. (thanks for the info, little late but I suppose who could blame him for feathering his own nest by taking advantage of the situation) he did say that in his 20 years of driving a taxi for Belfast airport he had never seen such a thing to happen. Not left with much options and with no advice from anyone, no damage control or costumer care, we felt we had very little choice. We asked another woman who had a 2 year old with her if she wanted to share and split the fair 3 ways costing myself and my husband 100 pound sterling. I have no idea if a bus came or not after we left. As I had small children to get home to which were in the care of their aunty who had to be in work for 8 that morning, we couldn't wait any longer.
I cannot believe that there was
1. No Ryan air rep to try to sort out or accommodate their passengers. Didn’t see any from any airline for that matter, maybe there was, really couldn't say for sure. 2. There was no official staff for the airport except 2/3 security guards on hand to direct confused tired and angry passengers 3. There was not even an attempt to open a cafe/shop so people could have access to basic essentials like a drink or a sandwich. 4. That we could be left stranded with no advice on how to even find another way to Dublin such as local buses to city train station or bus stations. 5. That Ryan air could treat their customers so poorly, small children, and passengers with little babies, and there was no amenities for them to make feeds or otherwise.
(To Ryanair management; The only word I can find for my experience of this flight is” disgusting”. Your company should be ashamed of themselves for the way your passengers were treated on this occasion. If I were you I would seriously be looking into firing whoever is responsible for the disgraceful behaviour of the staff responsible for this travesty of a service. While I understand that your company cannot be held responsible for the weather, I feel that you have a duty of care to your passengers to make sure they get to the destination which was paid for and not just abandoned to hopefully look after themselves. Best of luck to your company in the years to come because now that money is so hard to come by I would expect that consumers will be expecting a much better level of satisfaction than what was shown here by your management.)
As for travel insurance, no we didn't have travel insurance, really didn't feel the need for it, were flying over on 16th and home on 17th so didn't feel need. Didn't even think of it either to be honest.
I have , after hours of research found a no. for Ryanair head office to be told there is no customer care phone number or email address, only a PO box address or a fax number.
Whether I will get a refund remains to be seen, I will of course POST in my receipts as it looks like Ryanair are still living in the 80s as far as modern teck is considered but I have in my mind drawn a line under it that I will have to call it a kick in the behind
Very frustrating experience. Timed out often despite only being on the checkout pages for a couple of minutes. When I finally got t the end I discovered that the bill was twice what was originally quoted due to the time that had elapsed! Never use them!
Vi brugte Ryanair sidste år og det var en blandet oplevelse. Jeg kan se der er mange der brokker sig over deres booking, men så slem synes jeg nu ikke den er. Selvfølgelig skal man være på vagt, men det skal man alle steder. Check-in osv. virkede fint nok. Men siden er meget gammeldags! Men men... Turen var hvad man kan kalde lavpris! Nu er hverken min kæreste eller jeg glade for at flyve og det er mildt sagt det mest useriøse personale jeg har oplevet på et fly!! Al personalet stod under det meste af turen bare og snakkede og pjattede. Vel at mærke INKL PILOTERNE! Jeg har aldrig oplevet noget lignende. Både take-off og landing var som en skoledreng kunne gøre det bedst. Forfærdeligt! Ryanair havde ligeledes "glemt" at tage vand med om om bord så det kunne man ikke købe. I min optik er det meget vigtigt! Tiderne blev dog overholdt så intet at klage over der.
Så essensen af dette må være at hvis man har en tendens til flyskræk skal man IKKE tage med Ryanair!!!
Ich kann gar nicht soviel schreiben, wie ich an negativen Punkten aufzählen kann! Ryanair, hat einfach unseren Urlaub zerstört!
Ja, richtig, ZERSTÖRT; DESTROYED HOLIDAYS!
Man hat uns, obwohl wir absolut korrekte Dokumente vorweisen konnten, einfach nicht mit unseren Sportgeräten in das Flugzeug gelassen! Wir mussten zwei Flüge umbuchen und dann ging es, mit dem SELBEN Gepäck, auf einmal problemlos! Das muss man sich mal vorstellen! 360km Autofahrt, Zwei Tage Urlaub und 220€ hat uns der Spaß gekostet! NIE WIEDER. Ich werde auch rechtliche Mittel bis zum geht nicht mehr ausschöpfen!
Übrigens das Ryanair Konzept: Ticketpreise so niedrig wie möglich um im Ranking ganz weit oben zu stehen; ABER eine kleines Extra, wie Sportgepäck, etc. ergibt extreme Unkosten, genauso wie die absurden Gepäckrichtlinien, wie 15kg Reisegepäck! Hallo? Ein Koffer wiegt schon 7kg?!?
Meine Verlobte und ich haben diesen Verein aus unserem Leben gestrichen, da bezahle ich lieber 100€ mehr fürs Ticket bei einer anderen Airline und muss im Urlaub nicht gleich Angst bekommen, nur weil ich mir vor Ort noch ein T-Shirt kaufe!
At handle med Ryanair er som at handle med en brugtvognsforhandler...man er konstant på vagt, og føler at de tørrer en hvis man træder den mindste smule ved siden af. Desuden må jeg på det kraftigste anbefale at man som københavner uden bil ikke lader sig friste af billige afgange fra Malmö med Ryanair. Jeg flyver i hvert fald ikke med dem igen, medmindre de begynder at flyve fra Kastrup. Ryanair er billige, men man skal være forberedt på at arbejde for besparelsen på andre måder.
Nie wieder Ryanair. Auch ich wollte sparen und mir selbst ein Bild machen. Also gespart habe ich am falschen Fleck. Hinflug: Leipzig -> London Stansted war bis auf die übliche Massenabfertigung, und die ständigen Werbeverkäufe an Bord noch ganz ok. Der Rückflug war die Katastrophe. Der Flug ging eher als ausgezeichnet. Keine Infos an die Passagiere, keinen Ersatzflug. Ryanair ist und bleibt all seinen Vorurteilen treu. Flugumbuchung gibt es für schlappe 110€ oder man bucht online einen neuen ( 1,05€ ist die Internetnutzungsgebühr in London für 10 min!!!!!!!). Alles in Allem, Unverschämt, Abzocke und nicht zu empfehlen, nicht mal für Rucksacktouris wie ich!
Were going to Mallorca by Barcelona, but when we arrived to the planer (after check-inn) we were denied access due to lack of visa... one two in the group needed this, but no information what so ever on beforehand (and the others were allowed a knife onboard as hand luggage!!) We alle denied boardig, bought tickets at another (discount) company, and were all allowed to travel the small distance! really odd rules the work by!
Har fløjet med Ryanair mange gange. Udelukkende på grund af nærmeste lufthavn eller deres tilbudspriser. Det positive er deres præcise flyafgange og generel konkurrencedygtige priser. Man flyver ikke med Ryanair, hvis man vil have god service, god plads i flyet og andre lækre ting. Det er skrabet og de er strikse med bagage, check-in m.m. Deres hjemmeside fungerer fint - dog uden at være fantastisk. Man skal huske at afkrydse en masse tillægsprodukter, som rejseforsikring, ekstra bagage, pladsreservation, priority boarding, billeje, taskekøb og andet for at undgå gebyrer. Ellers kan det hurtigt blive lige så dyrt som SAS og andre "bedre" luftfartsselskaber. Men skal man blot rejse med en enkelt håndbagage og fra A til B, så er Ryanair et godt alternativ. Men få hjælp til booking samt online check-in, hvis du ikke er skarp til at gennemskue deres forretning og hjemmeside.
If you are a blind consumer and thus too ignorant and stupid to read and understand terms and conditions, Ryanair is terrible.
However, if you do read the tiny letters you know exactly what you can bring on board and what not. You will also know your rights as a customer.
1. Ryanair has credit card and handling fees. Still, if you book in advance the tickets are about 200 euros cheaper sometimes. 30 euros max should see you to your location. If you're not smart enough to plan ahead or use the cheap ryanair bus service, it's your own fault.
2. GREAT leg room. I am 195 centimers and thus taller than the average traveller. If your spine is not crooked and you were taught how to properly sit in a seat, there's about 10 cm of leg room still open for use if you're my height.
3. Their modern fleet has nicer interior than most of the premium airlines. I for one will no longer be travelling with SN brussels airlines, Virgin, Thomas Cook, Transavia or Lufthansa. They all have old planes which make me fear for my own life everytime I board them. Lufthansa by the way, is nearly never on time. With ryanair, I usually arrive 10 minutes ahead.
Ryanair is a great airline, but some people are just not smart enough and complain afterwards about mistakes which are their own fault... Alass, society is full of morons.
Jeg har haft en meget dårlig oplevelse med RYANAIR, vi var 3 piger der skulle hjem fra London tirsdag d. 12/2 til Billund, vi havde glemt at tjekke online ind, så vi skulle betale for vores bagage, hvor Ryanair damen skrev 12/2 på sedlen. Men da vi skulle tjekke ind, mener de at vi har booket til den 12/3, vi er helt sikre på at vi ikke har lavet den fejl da vi har været fire, der tjekkede de billetter så mange gange inden vi bestilte dem. Det endte ud i at vi ikke kunne komme med flyet, men måtte overnatte i lufthavnen og bruge 50 kr på at få internet, så vi kunne bestille en ny billet til dagen efter til 2100 kr. udover dette var det utrolig dårlig service, vi kunne ikke få noget hjælp fra Ryanair, som vi havde brug for da vi ikke er særlig gamle, Ryanair er under alt kritik, og det sagde informationen også i lufthavnen, Ryanair, hjælper ikke og indrømmer ikke hvis de har lavet en fejl, det er discount firma, så det er bare ærgerligt, kunden har ikke ret.....
Nie enttäuscht worden, man darf einfach nicht so viel Service erwarten und man darf sich von der Webseite nicht über den Tisch ziehen lassen (Zusatzverkäufe). Und den Handgepäckbestimmungen zu entsprechen (und deshalb mit Zusatzgepäck nicht abgezockt zu werden), ist auch nicht schwer. Deshalb verstehe ich manchmal die Aufregung nicht: Wer günstig fliegen will, muß eben ein bisschen "leiden" und sich auch Werbeansagen im Flieger anhören. Na und, ist doch nur 1-2 Stunden Flug. Flieger sind pünktlich und auch neu, sind m.E. auch noch nie abgestürzt. Neben Airberlin nehmen wir sonst auch oft Ryanair, wenn wir m.d. ganzen Familien in den Urlaub fliegen. Am coolsten finde ich die Wald- und Wiesenflughäfen, auch schon ein Erlebnis (und bei uns in "Hamburg"-Lübeck auch ganz gut erreichbar).
Ryanair please explain why im using my computer,my internet,my electricity,my printer,paper,cards and you still dare to charge my for it???I guess that flight atendants being trained to keep you awake during a flight,constanly anouncing something over the speakers trying to sell something and prodding you whilst walking thru the cabin.Over priced food taste worst than cardboard but leaflit says its freshly made and cost only £...Cos of the fact that they are cheap airlines you always will have to walk to the furthest gates where are aircraft docks are the cheapest.When finally you arrive to you gate there will be waiting for you couple of ryanair employees checking your hand luggage whether is not to big,cos if it is that will cost you extra for your travel.Overall very unpleasant experience.
Ryanair er billige, men heller ikke mere end det skal de have stjerner for.
Uprofessionel hjemmeside, tager 100 år om at færdiggøre en bestilling, og tilmed var min flyvning hjem fra malaga ikke bekræftet, dette gjorde at jeg måtte tage ud i lufthavnen for at tjekke det dagen før. det er et minus at man ikke får tildelt sæder, dette gør at de 189 passagerer der kan være ombord, slås om gode pladser og mange familier ender med ikke at kunne sidde sammen.