Ryanair reviews

Ryanair reviews

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Du får hvad du betaler for

Fløj fra Billund til Stansted og retur.
Hurtigt og effektivt og mere skulle jeg ikke bruge. De fløj rettidigt, og både Check In og boarding fungerede perfekt.
Ingen problemer med baggage eller andre ting.

Men nej det er ikke ret spændende. Komforten er ikke den bedste, medmindre man reserverer pladser på forhånd, og personalet snakkede konstant for at sælge alt deres skrammel.

Skal man fra A til B hurtigt og effektivt, så er Ryanair fint til prisen.
er man nybegynder og gerne vil have noget specielt ud af en flyvetur så skal man nok ikke vælge dem.
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Flight ok staff very rude

I have just come back from Gran Canaria with my husband and elderly parents on our way out from Edinburgh we checked out 3 bags one bag for my mum and dad and a bag each for my husband and in total we paid for 60 kilos but as my mum is disabled we thought one bag for her and my dad would be ok nothing was said at Edinburgh airport it went through ok . We per booked seats and my parents were in row 16 but because my mum walks with a walking stick they told her she wouldn't be able to sit in the seat as it was an emergency exit but the flight attendant then asked the captain and he said it would be ok different story coming back from Gran Canaria tho when we checked the bags in my parents bags was 21 kilos and when we tried to explain we had got through Edinburgh airport with it the female was like no you have to have separate bags or pay 120.00 euros for being over the limit she did suggest we buy a new case?????? Then on the plane the male attendant was so rude to my mum about her walking stick and she shouldn't be sitting in row 16 he wasn't interested when told they were allowed to sit in the same seats going on holiday my dad told him he wasn't moving until they found them two seats together as they had been prebooked the big tough guy threatened to get the police onto the plane to remove my dad who is 75 by the way luckily one of the other attendants managed to get them seats together I will never fly with this company again unless they are consistent and the staff learn some MANNERS
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You get what you pay for

Cheap fares. you get what you pay for
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just plain dreadful

Words escape me on how poor their service is - I'd rather walk.
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Just dont

Was stuck abroad for 2 weeks no money no food lived on bread and butter, No lie
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Don't know why they are still running

Before I go into how my journey went, I would just like to mention that they have 3 times more passengers than British Airways every year therefor claim they are the favorite british airline althhough that is a flase claim because they are so cheap. We just want to get from A to B.

I flew from London Heathrow, UK via Tarbes,France. I didn't have any hold luggage so that saved me some time. I went to departures and the queue was just mounting and mounting up. Eventuelly after about 40 minutes we started boarding, it seemed a bit obvious that from the start seing about 400 people with a plane with a capacity of something like 150 their was no way that there was enough space but despite they just continued pushing people in. The womenat the desks before the boarding gate were saying move along, move along, pushing us like we were cows going of to be slaughtered. They finally realised that there that had over booked by way to many and asked everybody to disembark leaving there luggage on board. After all of that was done they suggested people take another flight to a destination a little closer whoch by the way was about 11 hours drive to the other airport. Anyway once all of this was sorted I thankfully managed to catch the right plane. Unfortuantly the plane took off with some of the passengers luggage that had been left because they weren't aloud to take it because they didnt want to be late. The cabin crew never smiles, they were like prison wardens or like Mrs Trunchball from Mathilda, Rhoald Dahl. I will always remember the price of a small hotdog the size of and IPhone which was £6.00 or 7.50 euros. At that point nobody used the lavatoried because there was a rumour that there was a fee of £2.00.
The next thing I was thinking is if there is a depressurisation are they going to charge us £5.00 for the first five minutes and then £6.00 per minute for the remaining time for the oxygen supply to our masks if we dont have to pay for them too.
At the landing the engines started making an excrutiating rawring noise creating confusion, what made it even worse was a steward towards the front of the plane said "BRACE!" "BRACE!" and people just looked at themselves and did nothing only a few people were actually doing so the cabin crew seemed to care more about there own safety. Once we eventually got there after alot of pannicking there was no airgate we had to walk in the most awefull rain and through part of the flooded runway.
Oh and also I was flying with my mother and as we were desembarking the aircraft we saw one of the men drop her luggage despite it having an oversized sign saying FRAGILE KEEP THIS WAY UP. Once I got our bottles of wine were leaking and broken everywhere with no appology when we went to complain.

DO NOT I REPEAT DO NOT FLY WITH THEM UNLESS YOU WANNA LOOSE YOUR BAG AND ITS CONTENT AND END BEING OVERBOOKED AND NOT REFUNDED
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Man får hvad man betaler for

Billige flybilletter! Men absolut ingen service af nogen art.
Ved bestilling af flybillet skal man være MEGET vågen for ikke pludselig at ende med at købe en hel masse man ikke har behov for. De gør virkelig hvad de kan for at prakke en noget på.
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Pure rubbish!!!!!

Have never been spoken so rude on the phone in my entire life by a customer service adviser as the Ryan Air staff!!! No manners!!Charge you for everything on their rubbish website and do not treat their customers with any respect. Awful!!!!
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Cheap tickets - cheap service

They will charge you for every extra ounce you carry :)
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De snyder dig hvis de kan

Værste web site jeg nogensinde har købt noget fra.
Prøver på alle mulige måder at snyde dig til at tilkøbe ekstraydelser. F.eks ved at gøre det meget tricky at vælge IKKE at tilkøbe afbestillingsforsiking som ikke er noget krav.
Ekstrem dårlige muligheder for at kontakte Ryanair ved spørgsmål. F.eks koster det penge at ringe til deres kundesupport !! Og de har ingen i DK!
Ved behov for at ombooke rejser skal du finde informationen om hvordan helt inde i bagerste hjørne af deres website.
Hvis du køber i EUR bruger de en helt ekstrem dårlig omregningskurs til DKK ( i mit tilfælde ca 7,90 DKK/EUR ift markedskursen på ca 7,45)
Ved ombookning påløber der gebyrer som de ikke skriver noget om i deres betingelser (men hvem orker at klage for nogle få hundrede kroner).
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Flying with Ryanair: WORST than a KICK to your GENITALS !

I have been flying for many years and, BELIEVE ME, Ryanair is the WORST company you will ever deal with !

Starting from their "SCAM website" where everything is carefully planned so you can misunderstand your choices and pay extra money just for "not-wanted services".

Their MARKETING TACTICS are INSULTING !

By having studied and working on the Marketing area for over 20 years I GUARANTEE YOU that RYANAIR is using the most SNEAKY & MISLEADING MARKETING TACTICS , trying to sell you not-wanted service or to force you in opting-out useless and hidden extra-charge services.

Everything is intended to make you doing something wrong in their booking process = from misspelling your name (so you will pay 100£ just to change a letter) to force you buying their extra-expensive INSURANCE by HIDING the "no-I-don't-want-it" form option.

BUT wait, after booking you ticket.... the WORST HAS STILL TO COME !

When you are at the airport and it's time for BOARDING... the real NIGHTMARE is going to start !

You will see it in others' people faces.
Especially in families and friends terrorized faces, hoping this time they will have the opportunity to seat together or, just to find an empty space for their hand luggage (which actually they paid for).

And now... it's time for boarding !

Now you must be prepared for the scary LUGGAGE "SIZE CHEK" EXPERIENCE where everything is planned to make you pay the extra 60£, just in case your luggage is only 1 inch larger :-)

At this time, everybody is so STRESSED ANXYOUS and IRRITATED than it would pray not to have bought their Ryanair ticket. But WAIT.... the stress it's not over !

While you are in the QUEUE, extremely under-pressure, hoping the boarding process will be ok... you must also be prepared to face an army of ANGRY and STRICT Hostess.

The Ryanair crew staff is indeed prepared to rip you off for any mistake or extra grams you have in you luggage, trained worst than an army of SS in a German concentration camp !

And , if you are hoping for a smile from them, sorry... FORGET IT !
A Ryanair Hostess will NEVER, EVER, SMILE to you.

Why?
Everything is explained in this video where, the "infamous" Ryanair CEO Michael O'Leary said somethig quite embarrassing about their employees = (click) http://www.youtube.com/watch?v=UfIY24BErBE

So... what's my personal years experience with Ryanair?
I'll tell you in a few words...

Flying with Ryanair is (much) WORST than a KICK to your GENITALS !
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Easy flight no problems

We flew with ryanair to portugal in April, got a great price and realised it was no frills. Prices on board were quite expensive but aren't they always? Staff very polite and efficient, boarding went great, bit on the slow side on inbound flight but not a problem. Overall very satisfied.
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Husk at printe ekstra billetter hjemmefra.

Vi er lige hjemvendt fra en ellers dejlig tur til London.
På vej til Stansted lufthavn mistede jeg mit pas og vores flybilletter(E-billetter printet fra internettet).
Vi regnede med at dette problem let ville kunne løses i disse digitale tider, da jeg havde vores bookingnr. på billetterne. - Men nej - RyanAir forlangte 70 pund for at printe hver billet.
Hvis jeg rejser med RyanAir igen, printer jeg ekstra kopier af billetterne hjemmefra.
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distusting experience

One of the WORST NIGHTS of my life the 17th of April thanks to RYAN AIR. Flight from London to Dublin was transferred to Belfast because of wind. Flight was at 9.30 circled Dublin till 11.30 where they then told us we were going to Belfast. Car in Dublin?? Wtf? We were asked to leave the plane around midnight and told buses were being organised for our journey to Dublin that we were to q at the bus stop. So we made our way to exit of the arrivals terminal and found a Q of hundreds of people. Might have been over a thousand passengers. There were two busses full just leaving. So there my husband and I were queuing in the rain and the wind and then we were abandoned. No rep from Ryan air came to find us. No more bus came. Buses eventually came for air Lingus passengers. Then buses came for British air passengers. Over 300 + Ryan air passengers including babies and small children were waiting in the wind and rain with 3 small shelters which were full until five Am when a security guard call us all together and told us there was no buses coming for us and there probably never was to make our own way back to Dublin and we might be compensated for the transport cost. Not offered as much as a cup of tea. RYAN AIR ARE A DISGRACEFUL COMPANY that has no care for their clients and I am appalled that in the current climate they cannot value there customers enough to even make sure we the service paid for (like getting home for example) and to make it worse I had to pay 150 English pounds on a taxi back to Dublin to get home 12 hours late. Lots of people just left there stranded because they had no cash to pay taxi.

Taxi earlier in the night was 120 pound, and the people waiting on a different company behind us said they were being charged 175 pound. To be fair it was almost a 2 hour drive I was nearly surprised that it wasn’t more.

I’m not here to cry the poor mouth or anything like that but we all know how hard a few pounds is to come by at the minute and that money would have been better spent on groceries or other essentials. I think it is extremely unfair that that money had to come from my pocket. One passenger spotted the pilot and hostesses walking through the building and asked him what time we were being flown back to Dublin and the pilot said he had orders to fly back on his own as soon as the wind lightened. Why were we not given the choice to wait until the flight was going back to Dublin?

There were no shops open to get even a drink or something to eat. There were vending machines but as we had not intended to need pounds had left any change we had in a charity box in London. The only open venue was a hertz car hire office which had a q of about twenty people. By the time I got in line after giving up standing in line waiting for a bus in the rain they had no small cars left only large ones with a price of around 120 sterling for the hire of it to drive it to Dublin. The only staff that I could see were two, maybe 3 security guards. when I was walking past them in the middle of the night, one chap said to the other to round up any people with small children so as to put them on the next available bus and the other chap said there was a great chance he might get lynched if he were to do so and would prefer not to. It didn't matter as no more buses came anyway. The security guards did in fairness do whatever they could to keep the situation under control and I was quite amazed that people were not shouting and roaring like animals, they were all very relaxed. I guess they were of the opinion that the situation was being attended to. After giving up on a bus coming at around 5.30 a taxi driver approached us and suggested we get his cab to Dublin, that there would have been a bus leaving Belfast city at 5.30 but we would not have made it to the terminal to catch it anyway. (thanks for the info, little late but I suppose who could blame him for feathering his own nest by taking advantage of the situation) he did say that in his 20 years of driving a taxi for Belfast airport he had never seen such a thing to happen. Not left with much options and with no advice from anyone, no damage control or costumer care, we felt we had very little choice. We asked another woman who had a 2 year old with her if she wanted to share and split the fair 3 ways costing myself and my husband 100 pound sterling. I have no idea if a bus came or not after we left. As I had small children to get home to which were in the care of their aunty who had to be in work for 8 that morning, we couldn't wait any longer.

I cannot believe that there was

1. No Ryan air rep to try to sort out or accommodate their passengers. Didn’t see any from any airline for that matter, maybe there was, really couldn't say for sure.
2. There was no official staff for the airport except 2/3 security guards on hand to direct confused tired and angry passengers
3. There was not even an attempt to open a cafe/shop so people could have access to basic essentials like a drink or a sandwich.
4. That we could be left stranded with no advice on how to even find another way to Dublin such as local buses to city train station or bus stations.
5. That Ryan air could treat their customers so poorly, small children, and passengers with little babies, and there was no amenities for them to make feeds or otherwise.

(To Ryanair management;
The only word I can find for my experience of this flight is” disgusting”. Your company should be ashamed of themselves for the way your passengers were treated on this occasion. If I were you I would seriously be looking into firing whoever is responsible for the disgraceful behaviour of the staff responsible for this travesty of a service. While I understand that your company cannot be held responsible for the weather, I feel that you have a duty of care to your passengers to make sure they get to the destination which was paid for and not just abandoned to hopefully look after themselves. Best of luck to your company in the years to come because now that money is so hard to come by I would expect that consumers will be expecting a much better level of satisfaction than what was shown here by your management.)

As for travel insurance, no we didn't have travel insurance, really didn't feel the need for it, were flying over on 16th and home on 17th so didn't feel need. Didn't even think of it either to be honest.

I have , after hours of research found a no. for Ryanair head office to be told there is no customer care phone number or email address, only a PO box address or a fax number.

Whether I will get a refund remains to be seen, I will of course POST in my receipts as it looks like Ryanair are still living in the 80s as far as modern teck is considered but I have in my mind drawn a line under it that I will have to call it a kick in the behind
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Frustration

Very frustrating experience. Timed out often despite only being on the checkout pages for a couple of minutes. When I finally got t the end I discovered that the bill was twice what was originally quoted due to the time that had elapsed! Never use them!
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Tja.. Som mange herinde siger: Du får hvad du betaler for!

Vi brugte Ryanair sidste år og det var en blandet oplevelse. Jeg kan se der er mange der brokker sig over deres booking, men så slem synes jeg nu ikke den er. Selvfølgelig skal man være på vagt, men det skal man alle steder. Check-in osv. virkede fint nok. Men siden er meget gammeldags!
Men men... Turen var hvad man kan kalde lavpris! Nu er hverken min kæreste eller jeg glade for at flyve og det er mildt sagt det mest useriøse personale jeg har oplevet på et fly!! Al personalet stod under det meste af turen bare og snakkede og pjattede. Vel at mærke INKL PILOTERNE! Jeg har aldrig oplevet noget lignende. Både take-off og landing var som en skoledreng kunne gøre det bedst. Forfærdeligt!
Ryanair havde ligeledes "glemt" at tage vand med om om bord så det kunne man ikke købe. I min optik er det meget vigtigt!
Tiderne blev dog overholdt så intet at klage over der.

Så essensen af dette må være at hvis man har en tendens til flyskræk skal man IKKE tage med Ryanair!!!
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Absolute Unverschämtheit!!! Unser Urlaub wurde zerstört!

Ich kann gar nicht soviel schreiben, wie ich an negativen Punkten aufzählen kann! Ryanair, hat einfach unseren Urlaub zerstört!

Ja, richtig, ZERSTÖRT; DESTROYED HOLIDAYS!

Man hat uns, obwohl wir absolut korrekte Dokumente vorweisen konnten, einfach nicht mit unseren Sportgeräten in das Flugzeug gelassen! Wir mussten zwei Flüge umbuchen und dann ging es, mit dem SELBEN Gepäck, auf einmal problemlos! Das muss man sich mal vorstellen!
360km Autofahrt, Zwei Tage Urlaub und 220€ hat uns der Spaß gekostet! NIE WIEDER. Ich werde auch rechtliche Mittel bis zum geht nicht mehr ausschöpfen!

Übrigens das Ryanair Konzept:
Ticketpreise so niedrig wie möglich um im Ranking ganz weit oben zu stehen; ABER eine kleines Extra, wie Sportgepäck, etc. ergibt extreme Unkosten, genauso wie die absurden Gepäckrichtlinien, wie 15kg Reisegepäck! Hallo? Ein Koffer wiegt schon 7kg?!?

Meine Verlobte und ich haben diesen Verein aus unserem Leben gestrichen, da bezahle ich lieber 100€ mehr fürs Ticket bei einer anderen Airline und muss im Urlaub nicht gleich Angst bekommen, nur weil ich mir vor Ort noch ein T-Shirt kaufe!
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Billigt men ikke godt

At handle med Ryanair er som at handle med en brugtvognsforhandler...man er konstant på vagt, og føler at de tørrer en hvis man træder den mindste smule ved siden af.
Desuden må jeg på det kraftigste anbefale at man som københavner uden bil ikke lader sig friste af billige afgange fra Malmö med Ryanair. Jeg flyver i hvert fald ikke med dem igen, medmindre de begynder at flyve fra Kastrup.
Ryanair er billige, men man skal være forberedt på at arbejde for besparelsen på andre måder.
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2 Worte! NIE WIEDER

Nie wieder Ryanair. Auch ich wollte sparen und mir selbst ein Bild machen. Also gespart habe ich am falschen Fleck. Hinflug: Leipzig -> London Stansted war bis auf die übliche Massenabfertigung, und die ständigen Werbeverkäufe an Bord noch ganz ok. Der Rückflug war die Katastrophe. Der Flug ging eher als ausgezeichnet. Keine Infos an die Passagiere, keinen Ersatzflug. Ryanair ist und bleibt all seinen Vorurteilen treu.
Flugumbuchung gibt es für schlappe 110€ oder man bucht online einen neuen ( 1,05€ ist die Internetnutzungsgebühr in London für 10 min!!!!!!!).
Alles in Allem, Unverschämt, Abzocke und nicht zu empfehlen, nicht mal für Rucksacktouris wie ich!
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Terrible!

Were going to Mallorca by Barcelona, but when we arrived to the planer (after check-inn) we were denied access due to lack of visa... one two in the group needed this, but no information what so ever on beforehand (and the others were allowed a knife onboard as hand luggage!!)
We alle denied boardig, bought tickets at another (discount) company, and were all allowed to travel the small distance!
really odd rules the work by!

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