The agent who took my call asking for the delivery to be expedited was very helpful and as good as his word - the delivery arrived the following morning. The items were as ordered and properly packed.
I bought the item as a gift and was disappointed that, although it was well packaged on the outside, the box containing the item was battered.
I was contacted by Zeb at Safelincs the day after posting the above review. He had read the review and apologised for the problem, had checked all the stock, and arranged for a replacement to be sent immediately, and the delivering courier picked up the damaged box. He was even good natured about my explaining that the damage was slight, and would not have mattered if the box hadn't been a gift.
The test of how good a company is, is how it responds to criticism, and I have absolutely no hesitation in recommending Safelincs - I would most definitely use them again.
Good experience dealing with Safelincs - there was a mix up with the original order (probably me not being clear) and they were extremely helpful at sorting it out. Will use again if I wanted the products they supply.
Very good quality material and reliable on delivery
I ordered a Kidde 8LLDCO, Carbon Monoxide Detector with 10 Year Long Life Sealed Battery plus digital display. It arrived as promised and is now fixed to the wall. There's not a lot more to say. The installation was very straightforward and the unit appears robust. I chose the unit because it came with a 10 year battery, which seemed sensible. When researching carbon monoxide detectors it's worth checking how frequently they 'sniff' for carbon monoxide. Many really well known units are not 'on' all the time, but 'sniff' in intervals. Some with as much as 30 or more minutes delay between checks. In my opinion, dependant on the level of CO, you could be in serious trouble with that amount of delay. According to the Kidde User Guide, the unit has an alarm response time that varies dependant on the threat level, or what they call - and I quote; "a time-weighted alarm - the higher the level of CO present, the sooner the alarm will be triggered". Which would also appear to mean it monitors in intervals. However, the unit also comes with a digital readout, so early, low level CO readings can be monitored. I find this reassuring.
Needed idiot-proof carbon-monoxide detectors... were easy to order, quick to deliver, value for money, installation a breeze, liked the idea of registering for on-line reminders to maintenance check my devises! Loved Safelincs support for giving a percentage of my purchase to Headway charity. Feel SORTED and SAFE. Thank you Safelincs.
Excellent website giving details of therange of products and plenty of advice to help you choose. The item was well packed and delivered in three days from ordering. The instructions were clear and the item easy to assemble, might have been a little awkward if I hadn't had a drill to make the securing holes, but the instructions did tell me the size of bit I would need. One week later I received an email to remind me to carry out the safety check.
All round excellent
The product was very good value, easy to install and exactly as described. Delivery was very fast and overall the order process was excellent. I would definitely use Safelincs again in the future and would recommend to friends, etc.
I ordered two replacement smoke detectors as ours were already 3 years over the recommended 10 year life. The replacement units from Safelincs arrived two days later (standard shipping) and were fitted in a couple of minutes - just slotting into the existing bases. Hopefully set for another 10 years of fault free performance from now!
I was unsure of the latest technology used in smoke alarms, so I goggled the which smoke alarm is best, at the top was the Fire service who recommended Safelincs. I followed the link and found all the information I needed. Very happy with the smioke alarms I bought - Aico products, which came with good clear instructions and even dust covers for the alarms to protect them when decorating, as dust can affect the smoke alarm's operation. Very happy with service & product.
I purchased the 25' Easyscape ladder as my son has just bought a third floor flat. Although there is a proper fire alarm, a fire on one of the landings would be difficult to get past. The escape ladder is very robust and of good quality. The Easyscape ladder is simple to use and gives peace of mind in the event of a fire. I would recommend anybody in a high building to have one of these. Sleep easy!
the strip lights for emergency lights are great but they were packed poorly as the box was too big and heavily padded to one side but the bulbs were against the other side of the box with no padding at al which didnt make sense as they are made of GLASS !!!!!!!!!!!!
excellent explanatory film and helpful staff, fast delivery, it all works!
Guided by the top sites on the web directly to this site shows the trust they have in TRUSTPILOT,I would not order from any other site as here you will find and be guided to the right product, and with quick postage too.
Thank you all at TRUSTPILOT.
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