Sainsburys reviews

Sainsburys reviews

Low
3.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
311 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

PLEASANT EXPERIENCE

Our shopping trip to burgs at Aylesford was quite good. The Kier Plus card was accepted and it was used without any hassle. Need to top it up ready for next week.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Customer services is poor

I purchased a new collar for my cat.she had it on only 2 days when 1 night her crying out was so load and disturbing specialy for my 7 year old son.my cat had blood over her mouth.the threading from the collar had got wrapped around her tooth cutting into her gum.this is a product that has a safety clasp so my cat should of been able to get this collar off of her if she wanted to and at that point she really wanted it off.contacted sainsburys twice it's been 5 days no reply.discusted.looking into taking this further.my son is mortified at what he has witnessed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Joke is a word that would match there service!

Not happy at all with the lack of service with Laimsburys at all. But thought I would try there online shopping with a £15 off voucher thought seemed like it was worth while even though Ive had so many problems in the past. Spent an hour doing a list filled out all my details and bam this voucher is not valid. Tried several more times and nothing. Now my order was over £60 and only groceries. It was just under £80 and the voucher was valid till the 4/1/14. Contacted them...and...........Nothing what a suprise. Been 5 days now, still not a peep. Well thanks to that Ive missed the offers wasted over an hopur of my life and for what!. Dont waste your time on this overpiced joke of a supermarket theres better alternatives. You can say goodbye to our 15 years of custom from now on! AVOID!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nectar points redemption

regular user of my "home store" - Putney...small branch but OK for weekly shopping (what they dont have i pop into Waitrose to get!) keep the nectar points to use at Xmas (around £85 accumulated)...go to bigger branch (Wandsworth) as the smaller branch wont have all the items...pull up to till and am informed that as Wandsworth is NOT my home store and as i havent shopped their three times (eh what silly logic is that?), i can not redeem the points! what nonsense i say... the girl at the till was polite and ok repeating the policy...but i got nowhere, other than a statement that this is not Sainsbury's issue but Nectar's! what nonsense again...Nectar is retained by Sainsbury's...they can make the rules...what really upset me was [name], the supervisor...who simply listened to the argument, mumbled smtg and then walked away! so one very unhappy customer, who does not feel rewarded for their 10 year plus loyalty (which is what Nectar is purported to be about) and after i have redeemed my points by x weeks regularly shopping at the local store, will probably take my business elsewhere...long live Waitrose!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

dont give senier itizen the attention thhey deserve

We are senior citizens and don’t agree with voucher system that sainsbury's are using .the give you a voucher for the differences in prices from other supermarkets and you have a very limited time to spend them .We only supermarket shop once a month so this means we are paying more
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Third time they missed off goods,fed up never again!

I am a regular shopper of many years in the store, I have made a decision to never shop at Sainsbury again. For the 3rd time in 5 shops the order was delivered incorrectly. On the latest occasion items were missed off the shop. After calling customer care who were rude, they refused to re-deliver the missing items offering an e-coupon.

I informed them that I will never shop at Sainsbury again and asked for a refund on my card, they left me hanging on the phone for 15 minutes on purpose while putting me through to the refund team, never again!,,,my weekly shop is £170 and this is now going [external reference]'s way......
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Taste the Difference Easy peeler.. not so easy to peel

After trying out many many clementines, I chose the Sainsbury's Easy Peelers, Taste the Difference as my winner. On route to work every Monday morning I would grab a pack the the excitement of peeling each Clementine and revealing the juicy juicy gold mine inside the the outer layer.

Last week, expecting the same high quality experience i purchased a pack.. unaware of the horror to unfold. Sitting at my desk at work I began peeling. To my surprise this wasn't the quality of easy peel i was used to. In fact it was not easy to peel at all! I really struggled. tearing off the layers of orange layers which hid the sweet fruit. It was exhausting. An activity which i usually enjoyed became tiresome and quite frankly mentally scarring. I hoped this was a one off.. and the next 6 clementines in the pack would make up for such a horrid experience. Boy was i wrong!.. ALL of the clementines were in fact a struggle to peel!

I am appalled by the lack of prior warning about what i was to experience. The false advertising of "easy peel" urged me to write a review. I hope that after seeing this they would make sure that ALL packs of Sainsbury's Easy Peelers, Taste the Difference would be up to scratch. Sort it out Sainsbury's.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

HAIR FOUND IN PIZZA!!

VIAL! I WENT TO EAT MY LAST PIECE OF PIZZA AND I LOOKED AND WHAT I THOUGHT WAS A PIECE OF CHEESE, BUT WHEN PULLING IT I FOUND A FULL HAIR GOING THROUGH UNDER THE CHEESE INTO THE WHOLE PIZZA WHICH COULD NOT BE ONE OF MY OWN DUE TO FATHER COOKING IT!

FEEL UTTERLY SICK!!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Now with Added Pesticide but no Apology

Way back in June, my wife bought some pre-packed strawberries from Sainsburys. When she was cleaning them she noticed several blue pellets in the base of the pack in contact with the fruit. We thought these were rat poison and were horrified to think what could have happened had the grandchildren been with us and helped themselves to the fruit.

Although the immendiate reaction by Sainsburys was good, (the Assistant manage visited us with replacements within a hour), things then stalled.
The Grower contacted us to apologise and explain that the pellets were slug pellets (rat poison, slug poison...both are not really part of a healthy diet). He promised some of his best cherries when they were in season as goodwill. Sadly he forgot and it was 15 weeks later after we made several contacts with Sainsburys that a tray of apples, pears and plums suddenly arrived...no note...no apology, nothing even to indicate the sender.

We are dissappointed by Sainsburys because we have had to push all the way to get any reaction. Nothing was forthcoming. We were not after material gain, just a good old fashioned apology. Maybe a token of goodwill would have been in order, but not the prime aim. We have received a £10 to shut us up (as well as the anonymous tray of fruit) but no one has taken the time and trouble to write to us to apologise for what could easily have been a nasty incident. Can you imagine the headlines 'Child poisoned by poisoned strawberries'. Sainsburys don't seem to have thought beyond the '£10, now shut-up' stage.
Come on Sainsburys, time to put the Care back in Customer Care. A clue. Swallow your pride, put pen to paper and apologise. The £10 voucher is not the way forward.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Never Again

I have shopped at Sainsburys Online twice now and both times I have been very disappointed. On the first occasion the substitutes were terrible - the shoppers don't seen to know the difference between cheddar and Wensleydale with apricots. I had turned off the substitutes option in the hope that they get it right the next time.

Both times the end bill was way over what was quoted on-line and when I phoned their customer care they said that perhaps some offers had ended but they were not going to look into it for me.

So it seems Sainsburys can charge exactly what they and fob customers off when they do phone up to query their bill. Why can#t the end bill be the same as what is quoted on-line? People budget for their shopping and Sainsburys should respect that.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dont trust the £15 off first online shop voucher

I have ordered for the first time using the £15 voucher sent to me personally by Sainsburys. I fulfilled the critera and received email confirmation my estimated bill would be £49.73 but may differ slightly dependant on stock. I received the shopping no problem with a few mistakes but the receipt quoted £64.73. I have phoned them and they now another £15 voucher if I spent another £60 - I have told them how can I trust that when they won't honour the first one. They said it was a computer glitch. after numerous emails of complaint matter has been resolved and £15 has finally been refunded.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Surprisingly good experience online

I have given a few bad reviews of companies in the past, and generally I usually only do reviews when I have something bad to say, so I thought that this time, since I had a good experience it was right to give a good review.

This was my first order with Sainsburys online, and the order arrived on time, all the items were available (no substitutions) and they charged me correctly, including applying my first time order voucher. The driver seemed to know his stuff, he explained everything to me and happily put the bags in my hands. Altogether I can't fault them, the transaction went as well as it possibly could.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

My first order

First time using the online delivery service and certainly my last,
I booked the delivery on Sunday. It wasn't arrived.
I phoned the custumer care line and we booked a re-delivery for an other day.
The reason of this: They'd been using the wrong phone number although they had the correct one in my account details.
"Note: I was still patient"
Next day arrived on time. Mistake on bill. The value was more than supposed to be!!(with the same items)
I Phoned again. They said might be some offer has ending..
"Note: It's not fer I belive, but at least I got my order"
A couple of day later I noticed on my account I paid twice. On both days.
"How is it even possible? They used my credit card without my permission?!
I phoned again. I asked for a refund of my second payment. He said he's able to do just of the first payment. After a long conversation I said okey,
I would like to get my money back.Anyway it was more than 50 pounds, that's a lot for me.
"Note: Why I can not get back the full amount of the payment? "
9-10 days later I had no refund on my account.
I phoned again. They have did not a refund yet. So after this. I'm stil waiting for my money. Hopefully I'll get in a few days.
You have lost a valued customer...I just one of them... You will have got more lost of customer and this number just growing with your careless team.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Best delivery for food

I don't drive so I've been using there online service for many years and I can't fault them, the food is great and I have never had a bad delivery driver, they have all been very helpful and friendly.
Wouldn't use another supermarket for my grocery delivery.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

time wasting car insurance quote

regular shoppers at sainsburys in Norwich. Received a coupon for 1000 free nectar points if we requested a car insurance quote.
requested the quote, didn't proceed with the offer, and no points received despite 6 months elapsing and 3 subsequent calls made to sainsburys car insurance line. Hopeless!

This review has been reported to customer service by a Trustpilot user for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Brialliant! British Beef Dry Aged Sirloin. LUSH!

Brialliant! British Beef Dry Aged Sirloin. LUSH!
I don't normally write reviews but felt I had to as this is the 3rd time I have had this steak from sainsbury. This steak is fantastic especially if you cook it right! I love it medium rare so if you season the steak and add a little oil to the steak before you cook it (i.e. don't oil the pan), then fry for 4mins each side this gives you a wonderful juicy steak: and, if you par microwave jacket potatoes cut into 4, then finish them off in the juice in the fry pan, then add a tiny bit of red wine for juse, this is a wonderful meal! I love this steak! :0)
Thanks Sainsbury!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

TERRIBLE CUSTOMER SERVICE - LIKE MANY OTHERS WILL NEVER SHOP THERE AGAIN

I WON'T GO ON ABOUT THE NUMEROUS PROBLEMS I HAVE HAD IN THE PAST WITH SAINSBURYS LIKE MANY OTHERS. IT ALL COMES DOWN TO THE STAFF THEY EMPLOY WITHOUT GIVING THEM THE NECESSARY SUFFICIENT TRAINING. I FOUND TODAY TWO BAGS OF PASTA WHICH HAD GONE OUT OF DATE. SO I ASKED A MEMBER OF STAFF IF I COULD HAVE THEM OR HAVE THEM MARKED DOWN AS HE SAID THEY WOULD ONLY THROW THEM AWAY. HE TOLD ME WHO TO SPEAK TO AND THIS MEMBER OF STAFF ASKED FOR THE BAGS AND SAID HE WOULD SORT IT OUT AND ASKED ME TO WAIT. FIFTEEN MINUTES LATER HE CAME BACK WITH THE SAME PRODUCT BUT WITH NORMAL SELL BY DATES WITH A BIG GORMLESS GRIN ON HIS 12 YEAR OLD FACE. I SAID I DIDN'T WANT THE BAGS HE HAD EXCHANGED AND THAT I WANTED THE ONES I HAD BEFORE. HE THEN GOT ANOTHER 12 YEAR OLD WHO I BELIEVE MAY HAVE BEEN SOME KIND OF PRODUCE MANAGER WHO ASKED GORMLESS WHERE THE BAGS WERE BUT WAS TOLD THEY WOULD HAVE BEEN THROWN AWAY BY NOW (FROM 2 MINUTES AGO). THE PRODUCE CHILD MANAGER TOLD ME SAINSBURYS WERE NOT ALLOWED TO SELL ANYTHING OUT OF DATE AND IF I WANTED TO DISCUSS THE MATTER WITH THE DEPARTMENT/FLOOR MANAGER I WOULD HAVE TO ASK WHOEVER WAS AT THE TILL TO CALL FOR ONE WHICH COULD TAKE SOME TIME. IN OTHER WORDS, WE'VE GOT THE GOODS FROM YOU AND YOU CAN'T HAVE THEM BACK AND WE KNOW YOU PROBABLY WON'T WANT TO DELAY THE QUEUE AND GO THROUGH ALL THESE PROCEDURES JUST FOR A REDUCED PRICE ON A COUPLE OF BAGS OF PASTA. WELL DONE SAINSBURYS - ANOTHER CUSTOMER BITES THE DUST!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Rude with no customer service

I've been a Sainsburys customer for over a decade but when I found the need to call the staff in the call centre they were rude and offered no attempt at customer service at all.

All they seem interested in is taking your money.

Good job Sainsburys, you've just lost a loyal customer and thousands of pounds a year.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dreadful customer service

Visited the Winchmore Hill branch in North London today to speak to customer service about a misleading offer. About 5 staff were enjoying a chat before one decided to acknowledge me. Receiving an unsatisfactory response to my question-and being called "My dear"- I asked to see the Manager. I waited about 10 minutes listening to the staff bitching about customers before the manager arrived. She refused to acknowledge my complaint but the thing which really annoyed me was that she persisted in calling me My Dear! I asked her to stop doing this and she merely said she was being friendly! Having managed a large team of staff in a public service environment , this patronising, unprofessional over-familiarity really annoys me. A quick straw poll amongst friends and colleagues (ages 19-61) revealed 100% considered it unprofessional. The "manager" was keen to point out that she was head of customer services-which explains a lot about the appalling team that she manages! Looking at their website, I see nothing about a customer service ethos-quite clearly , looking at other comments, this is something that Sainsburys deems to be of little importance!

So if you are reading this at Sainsburys "awright my love"-(Just being friendly :)

Is Sainsburys your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Details

About this company

Sainsburys was founded in 1869 and is the United Kingdom's third largest supermarket, as at April 2011, with a market share of approximately 16.5%. Sainsburys has gone on to diversify into a number of different areas such as clothing, non-food and home shopping.

Visit Sainsburys

Category

Sainsburys is ranked 20 out of 20 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.