Sainsburys reviews

Sainsburys reviews

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3.6
from 0 - 10
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Horrible quality of food

FIrst of all recieved a Rotten Melon, it was rotten on half of the melon, how can u not see it, but that melon was packed in separate sainsburys plastic bag. so we didnt seen it instantly. What sainsburys did when we called them up , they told us we will recieve voucher for that melon what is 1Pound, Curious in this situation is the thing that i DONt want to deal with them anymore, and want my money back for these horrible products. but they keep telling me they will send me voucher for my next online shopping.

Completely green bananas. i ordered to day i want to eat them tomorrow , but will be able to do it in few weeks. Theyre green as cucumbers.
Cant say that meat quality is good, is more like Avarage and lower.

Wont recommend to shop with sainsburys.
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worse shop in the world

i order my shopping 5 days ago online they excepted my order so when my order was due i sat waiting for it like anyone would it never came 3 hours later contacted the store they said they carnt deliver to a hotel so i asked for a refund they said i have to wait 2 days im discusted and would never ever shop here again
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HIGHLY RUDE & INSOLENT CUSTOMER SERVICES STAFF AT CALL CENTRE

I have spoken to several members of Sainsburys call centre staff and their arrogance takes my breath away. They all seem to have graduated from the Basil Fawlty Customer Service Academy.
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Charged for 38quids worth of unwanted icecream

First time using the online delivery service and maybe my last, estimated 77 pounds online shopping receipt was 124 pounds, 38 quid of it was for 19 tubs (they didn't deliver 19 tubs) of ice cream i didn't even order , called customer services and was told they'd call tomorrow ? Y tomorrow ?? Y not sort it now ? Then ill have to wait 7 days for money to return to my account ...come on sainsburys not good!!!
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Read the 'Terms and Conditions' - the words from Customer Service

Tried out Sainsbury's online groceries service. Special introductory offer on 10kg bags of Rice, reasonable price and saved some money if I used the voucher I had received.

Order 4 x 10kg, order confirmed (or so I thought)
Received 2 x 4kg (at a ridiculously high price), refused delivery.

Spoke to customer services shortly after, they informed me that the 'your order confirmation' email was effectively an order acknowledgment and did not confirm that the items were actually in stock. Apparently had I read the terms and conditions I would have known this, don't think I'll bother, I'll just carry on using my other online groceries instead.
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Sainsburys Online USED MY CREDIT CARD WITHOUT MY PERMISSION!!!!

I recently ordered about a £100 worth of groceries from Sainsburys Online for home delivery, and since my old credit card (details stored on my online Sainsburys account page) had expired, i set up a new credit card. Perhaps unwisely, I didn't delete the old card details from my account, as the instruction i gave was to use the new card and I assumed that they were stored securely.
However, on the morning of the delivery, a Sainsburys employee rang to tell me that my card had been declined. I was extremely worried by this, but when he gave me the last 4 digits it turned out that sainsburys HAD IGNORED MY INSTRUCTION TO USE THE NEW CARD THAT I HAD SET UP and had used the old card WITHOUT AUTHORITY!!!
I phoned Customer services and the employee gave me some garbled bullshit about setting up the new card at the wrong point in the transaction, but if this is the case, their IT department needs to make improvements as it is natural to sort out payment (both instore and online) at the end, once the shopping trolley has been filled. I rang back to complain about having been alarmed unecessarily, and the Sainsburys employee SHOUTED at me!!!!
PLEASE DO NOT USE SAINSBURYS ONLINE UNTIL THEY HAVE IMPROVED THEIR CHECK OUT PROCEDURES AND UNTIL THEIR CALL CENTRE STAFF HAVE LEARNT SOME MANNERS. AND - Sainburys Online is NOT TO BE TRUSTED with credit card details!!! They had NO AUTHORITY to try to use my expired card. BUNCH OF AMATEURS AND RUDE TOO!!! DO SAINSBURYS ONLINE THINK THEY HAVE A MONOPOLY ON GROCERIES ON SOMETHING? I HAVE NEWS FOR THEM - YOU HAVE COMPETITION!! AND OTHER CUSTOMER CARE LINES (YOURS DOES NOT DESERVE THAT TITLE) DO NOT YELL AT THEIR CUSTOMERS EITHER!! Whatever happened to 'the customer is always right?' BEWARE - I WILL RING YOU BACK JUST TO RECORD YOU YELLING AT ME AND I WILL PUT IT ON YOUTUBE.
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SAINSBURY'S GIFT CARDS ARE NOT A GIFT BUT A HEADACHE !!

I received £100 Sainsbury's gift card and as I dont have a local Sainsburys store decided to put the gift card towards the purchase of an ipad. I went online and found they were available however I then found that Sainbury's online would not accept Sainsbury's own gift card !! I went online and checked if my nearest store woud have an ipad and was assured that they did sell them. So off I went making a journey to the store. When I arrived I was told the store didnt sell ipads and was given a number to call.
I called the number and basically found myself at a very unhelpful customer services staff who basically said I could travel to Great Yarmouth (over 120 miles round trip) or Ely (60 miles round trip) to buy an ipad. I asked if I could have one sent to Peterborough store and was told no . I asked when would Peterborough receive stock? I was told no idea and it was doubtful as they had difficulty obtaining stocks ! This dispite Sainsburys online having plenty in stock !! And all other local retailers not having stock issues !

Well Sainsbury's this is just not good enough for what is supposed to be a major retailer. Customer services is appalling, service is appalling and what is the point of having gift cards that cannot be accepted by your online store !

No wonder competitors are moving ahead if customers are being prevented from making purchases !
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Too lazy to get out of their van to ring your doorbell

Waited in all afternoon for my delivery only to be later informed that driver left because there was no answer on my phone. No one ever bothered to get out of their nice warm van and ring the doorbell.

I called the call centre and was told that the driver definitely would have rang my doorbell; so clearly suggesting I was lying.
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Great site with loads of products and offers

I always ordered Asian and daily grocery food from Sainsburys. The best thing I found was that the items like cakes and muffins, they supplied were having expiry date of 4-5 days after purchase. And everytime I ordered, I got all the items and there were rarely any substitutes. The only minus point is the delivery charge. Even if you order grocery of more than £70-80, you need to pay delivery charges whereas the competitors make it free after £50-60 of orders. Otherwise the site is good and customer services is amazing. refunds or coupons are provided as per your need. Will continue ordering from Sainsburys.
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no stars

rang church st carlisle branch to enquire about a philips aquatouch plus shave. was told yes we have them in stock, i asked the price was told £59.95.. i asked are you sure its an aquatouch plus youve got?reply yes and the price is £59.95. i asked him to reserve one for me . he said he would put it behind customer service desk. i said thnx it is the philips aquatouch plus isnt it/ again he said yes and the price is £59.95.
30 minutes later i get to the store, go to the customer service desk and ask for the shaver. where the girl scans it and says thats £199.95plz. i said no i was told its £59.95 and it is reserved for me at that price. she called the guy who gave me the price, asked him how much it was, he replied £59.95. the girl said its coming up at £199.95. he rechecked said no its £59.95 . the girl refused to sell it me for that price. the guy checked again and said it looks as if i looked at the wrong product and gave you the wrong price, sorry. not only did he say he had the aquatouch plus in his hand but 3 times he varified the price too. i asked for the store manager who sent an assstant manager who refused to sell it to me offered me 10% off the £199.95 price and a £20 gift card. contacted customer service who spoke to the guy who gave me the price. he told them he had told me over the phone it was £59.95. customer service told me sorry the store wont sell it to you at that price. best they could do was 10% off. whats the point in ordering and reserving items at a price only to be told within 30 minutes the price had gone up 4 fold?. i thought when a price was given and the customer accepted that price and it was agreed to reserve the item at that price a contract of sale had been drawn up. but not according to sainsburys. . getting no where with customer service. so trading standards will be informed tomorrow9 tuesday 7/5/13. and solicitors appointment made to see if i`m correct under trading laws. if so i`ll be sueing sainsburys in the small claims court. and if in breach of trading laws i`ll see where i can take that too
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Cancelled order after taking my money?

Everything was fine, just waiting for my product to arrive in 2 days. Next morning, I find out that my order was cancelled, because they "had difficulties with the details I have provided". After checking my bank account, I realize that my money is not there. After calling Sainsbury's Careline they tell me that my payment has not been received. Fine, I call my bank to see where my money actually is. Surprise, my money is still in my account, but Sainsbury's has them on hold (and they do not show up on my current account). What can I do now? Wait to get my money unblocked. Well, thank you Sainsbury's for ruining my purchase which should have been a gift. Next time I buy something online from you...wait, would it be a next time? I doubt it.
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Lack of checkouts open

I went into my local Sainsbury's (Chestfield) today Tuesday 30th April and bought a fair amount of groceries, only to find at the checkouts the queues were horrendous. As I stood in the queue to pay, which may I add was five deep, I counted the number of checkouts (18) actually in use; can you believe there were 3 tills open and one those was for baskets only. If I hadn't needed some of the shopping I was quite prepare to dump the trolley, but everyone was complaining so I continued to stand in the queue for 20 minutes. Why Oh! why does'nt Sainsbury's employ more staff on tills???
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Appalling customer service after delivery no show!

In brief, delivery did not turn up. Only a recoded message on the customer care line. Eventually I got through the next day to be told I could have the delivery that evening. I asked to speak to the woman at West Green - where the delivery was coming from and was told she was too busy to talk to me. I was also told that the driver had waited outside my house for 20 minutes, he hadn't. I cancelled the order, reorganised my day and went to lovely Waitrose. I was sent a £10 e-voucher off my next order. I mailed to say this was useless to me as I won't be using it. No reply. Today I find I have been charged for the delivery anyway. I have mailed again, as yet no response.
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Unacceptable and unappropriate behaviour from staff

I stopped by on a quiet evening at a local sainsbury's in Oxford ( Cowley Road) as I normally do.I was on my way to my boyfriend's and bought a bottle of white wine on offer and chocolate. The cashier was not only very slow, but very rude and aggressive, not only he commented on the nature of my purchase, yelling at his male colleague next to him I quote 'hey she's buying wine and chocolate' and had a sort of sarcastic laugh at the same time, as if I was not there. He then made unappropriate comments asking me why white wine and not red wine. I was so horrified by his attitude that I stood speechless at first waiting for him to take the card payment, but instead he insisted on humiliating me commenting on my purchase it seems. I am 35 and he was obviously not asking me for an ID, I don't see what gain he has to comment on customers purchases like this. I will never have a foot in a Sainsbury's store again, I will go to competitors and I have sent a letter to both the local manager and the head office to explain my view of how they bully their customers and should get some psychiatric councelling for their staff. No one is to judge me if I want to sip a glass of wine and get some chocolate on my day off. It was degrading, discriminating and humiliating and I will take the matter further.
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Now I'm Morphing into a Rabbit!

Hey, I've finally found carrots that are a joy to eat! They're sweet, tasty and full of flavour. I eat them raw or cold.
I've just got used to boring carrots, and avoided them whenevere possible. But Ive just had a scare over myt eyesight, and it turns out that its not an old wives' tale about carrots being good for you eyes. So I asked Caroline to get me some when she went to Sainsbsurys.
I looked at the label on the bag and it says they comne from a farm owned by Jane someone in Lincolnshire.
I hope Sainbury's dont change suppliers - they were fantastic!
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Cheerful staff and great food

I've just tried my first online delivery, and it's arrived in time, with a friendly cheerful delivery gentleman and no substitutes. Impressive, will definitely try again. I've always shopped at Sainsburys, they are often a little more expensive than other supermarkets but their own brand goods are far superior quality. I tend to cook a lot from scratch rather than ready made foods and find Sainsburys stock a lot of healthy wholemeal options and are good for cooking ingredients that I struggle to find in other supermarkets. I've found no matter what Sainsburys I go in I've not had to queue at checkouts, and the staff have always been friendly and helpful.
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Apalling way to treat O.A.P'S

We have used Sainsbury's home grocery shopping for some time.I have just recounted the money spent on them in the last twelve months and it comes to over £3,000. A substantial amount from the budget of an elderly couple.
We are both house bound and that is why we rely on them.
Yesterday they let me down.They just did not arrive,although the driver said he called,we know for certain that he did not.Sainsburys said they could not call back that day.They told me to telephone the distribution place and book a delivery for another day.
I said that this was not good enough and asked for a refund.Yes they said--it will take between seven to ten days! SAINSBURY YOUR CUSTOMER SERVICE STINKS!!
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One of the better online supermarkets, but still with some niggles

I use Sainsburys all the time as I really don't want to spend an hour in the store and then drive it all home. The service itself works well, but my issues are to do with the product picking. Unsurprisingly, many of the fresh items are 'close' to the use by date which is technically fine, however it can be a bit annoying when something goes out fo date a couple of days after you buy it, regardless of its expected shelf life. Also, I have had a few occasions when items or indeed a whole bags items were forgotten or left in the truck but paid for. But these are rare events. I was once given a dead potted basil plant and only noticed the day after delivery so not much i could do there. Advice to Sainsburys, be more picky with the picking if you want to retain loyalty :)
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tea potatoes problems

we like sainsburys but I would like to know why your loose leaf assam tea is more expensive than than other loose leaf teas,my person belief is that it is because it is more popular?the tea itself is probably the best of all supermarkets but over the past few years the quality has gone down is there a little mixing of varieties or just a slightly lower grade of tea?
As a retired market gardener I would like to complain about the potatoes you sell as new in your supermarkets these potatoes coming from farms in scotland are listed as new!! they look suspiciously like the potatoes we used to take off the bottom of the riddle and fed to the pigs how can they be new ?and so expensive?
just another super market con!.
I would say we do not buy veg or fruit from supermarkets because we grow our own thank goodness as the prices are too high.and the flavour so much better!
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Sainsbury's Entertainment Delivery

xbox ordered between crimbo and new year should not be a problem you would think but Sainsbury's Entertainment Delivery who use dpd or yodel dont work over christmas but thay dont tell you that unless you phone i am a postman and i worked so cant understand why thay dont use someone who wonts to work

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About this company

Sainsburys was founded in 1869 and is the United Kingdom's third largest supermarket, as at April 2011, with a market share of approximately 16.5%. Sainsburys has gone on to diversify into a number of different areas such as clothing, non-food and home shopping.

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