Very happy with the service from start to finish. Very pleased.
You don't deliver on time even when priority service has been paid for, and no apology or acknowledgement. I would only ever consider using this traumatic service as a last resort in the future
I will definately use Salon Skincare again the service I have recieved has been excellent, admin were superb and really quick to inform me of an issue with my order and really quick answers to my emails, the delivery was super quick, 4 days in total from order to delivery, and this included a one day hold up because of my error with the order, the order was packed very well also
All in all an excellent service and the product was great too, would definately use and reccomend your company again
I ordered a double wax pot just before setting off to Aus for 3 weeks I came home to find it had not been delivered. So I contacted the website, I literally couldn't have been nicer about it saying that I wasn't in a hurry as it was a Christmas gift. Then I received a patronizing horrible message back saying that according to their records it had been delivered and there's nothing they can do.
So I mailed back saying it definitely hadn't been delivered and that I didn't appreciate the reply. Then I got a poor attempt at an apology along with a copy of someone's signatures saying it was delivered (probably the postmans) and another blunt message saying there's basically nothing they can do as I took so long to message them. Absolute JOKE of a company. Con artists do not waste your money,
Salon Skincare is one of the few places to stock MDFormulations which is a range of skin care products that really work for me. I rely on Salon Skincare to send out my products to me and they always do this with speed and reliability.
Never use salon skincare , they have very poor customer service. Although I was waiting at home for my goods to arrive , courier gave my parcel to Ms O Gorman, I don't know who she is? they said that she is my neighbour, but they can not provide proof of her door number. I am still wating for my goods to arrive or a receipt of a refund. I would not recommned Salon skincare to anyone.
I`ve now ordered a few items from Salon Skincare. The prices are always very competitive and they have a great range of products. Everything I have ever ordered has arrived in perfect order and in good time. I would recommend Salon Skincare to anyone!
Nothing is their fault. The fist issue 4 months ago I was prepared to give them another shot this time it is once too often!!
An order placed on 25th April I chased it up on 7th May and then again on 17th May. Yes the product had been returned to them by the courier damaged. Could they send me as replacement product?? No you have to reorder and we will refund the payment that had been collected several weeks previously. When I first chased the order on 7th May I was told I should have paid for the priority delivery
Within 5 minutes of receiving a delivered parcel I opened the package and immediately noticed that the powder foundation compact I had ordered looked as if there was powder residue on the outside of the box. When I opened the compact box the powder was totally shattered. I reached into the delivery box for the invoice which although folded twice had powder residue within it. I sent a message to salon skincare explaining the product had been received damaged and asked them what they would like me to do with it?? Can you send us a photograph was the response. I sent the photograph. I was then told it wasn't their fault but their couriers problem and it I wanted to be reimbursed I would have to fill out a 3 page questionnaire and then send the goods back by recorded delivery at my cost along with a copy of my invoice I would then be reimbursed the cost of the product and the recorded delivery postage.
I emailed back confirming my disgust at their customer service!! Stating that I was a business owner and the most important element of business was customer satisfaction. The foundation compact cost £20. I received answer congratulating me on the success of my thriving business but it really wasn't their fault because they have to follow their couriers procedure.
I received another product than I ordered. I even took a picture of the product and the packing list, and sent them.
They said that this could not have happened, and are assuming that I am lying!
I have never experienced this with any other internet shopping orders, and I feel humiliated and cheated.
I will never dare to order anything from them again!
Samantha Smith found this review useful
i am quite satisfied with the experience but had no chance to talk to anybody at customer service when needed. spent around £2 for speedy delivery but had to wait 5 days before receiving the parcel.
I was fortunate to find this site, whilst searching for my favourite skincare products,
I was pleasantly surprised by the vast array of quality products which I could now afford, especially in the sale section, giving you the chance to purchase items at such a good cut down price, you can take advantage of special offers and gifts available.
I find ordering is so quick and easy, and you dont wait long for delivery, which is always packaged well.
I will continue to use salonskincare, and highly recommend them.
I've just found SalonSkincare while I was looking for a Bliss product. My purchase was cheaper than anywhere else and the free delivery made it cheaper than nearly everywhere. The site has a good selection of products too. Very impressed and will be going back to shop.
I would recommend Salon Skincare superb next day delivery
I thought that the set I ordered contained the body lotion that was why I selected it on delivery I discovered it was a body wash not body lotion. My error so not as happy as I would have been if I had got my order correct.
Lovely gift set but do not have a bath for the bath lotion...
Have you tried looking online for your beauty products because I have been buying from salon skin care and there prices are great you have to have a look and compare.
I used this company for the first time as they were selling my eye cream at the most competitive price that I could find on the internet. I will defiantly use them again and recommend others to give them a go as well. You can opt for free delivery or you can pay for a quicker service which is what I opted for. I received my order promptly and it was well packaged. Great service
I have never had any probs with this site and Ive always received the goods in 3 to 4 days foc. I did pay for delivery once and the goods arrived in 4 days so you might as well go for the foc option as mine was no quicker when paying for postage (but that could have been a one off. They do over package I had a large box with 3 little things in it but there was plenty of bubble wrap to stop them rattling about. At least they were safe. I have never returned any goods to this site so I can not comment on that. My goods were received safe and sound and exactly what I had ordered including a FREE GIFT. This site rewards customers with free gifts which you choose yourself at the checkout nice touch I think. Also you get discount codes for special occasions. Wpuld have put 5 stars as this site rocks but I've never returned an item so its 4 stars as I can't comment on their returns procedure.
never had a problem with shopping with salonskinare, quick delivery and i like the fact that you can track your parcel from start to fininsh so your not having to stay in waiting for your goodies to arrive!.
This is the first time I have purchased from you a great price on elemis 100ml marine cream and bliss capsules only £102 with a free gift of travel size elemis products as well. Arrived within two days well packaged, no problems at all. Will use your company again.
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