Samsung are the best, my washing machine broke down, just outside of warranty, rung samsung & they got a engineer round to fix it, now that's what I call service, customers services were so helpful, 10 out of 10,
Ich verfluche den Tag an dem ich Samsung Unterhaltung und andere Elektrogeräte zu sympatiesieren anfing. Es hat sich zu eine Manie entwickelt (7 Smartphones, 2 Handys, LCD Fs. 46 zoll, Notebook, Samsung Weinachtsgeschenke.......) Nach insgesamt 7 Reparaturen Smartphone unrepariert zurückbekommen. Unzählige Mails und Gespräche halfen auch nichts. Samsung ist bei mir Geschichte.
Our fridge freezer is 17 months old bought from the Good Guys in Joondalup Perth. Bubbles started to developing and enlarging under the water dispenser. After the freezer door was replaced by Samsung we thought all was good. However within a few month the same bubbles started up again and after 3 more doors were further replaced the problem has not be resolved. Samsung refuse to replace the fridge freezer which obviously is defective we believe the materials out skin of the freezer is the problem but it must also be something inside as the same thing happened to 4 different doors. We paid $2 000 00 and will not be able to use if for to much longer due to deterioration. Their plan we suspect is to keep replacing the doors until the warrantee expires.
Bought a 50" samsung ue50es6710 LED tv which cost alot of money. spent alot of time looking to replace our plasma LG tv which had provided us with no problems and an excellent picture throughout its 5 years but it was time for a tech update.
After a month the back light was visibly shining through the corners of the screen so engineers came out and replaced the whole screen at which point i noticed there was an almost dirtiness to the picture (screen blobs) especially noticeable during fast panning shots. Engineers visited and advised that this was not a warranty issues and the TV was working to spec. Called samsung and they refused to help claiming this was a characteristic of LED TV's, demanded offer of replacement or refund and they refused point blank even though the tv was less than 6 months old by this point.
Ended up having to threaten the shop that sold me it (Hi Spek) with court action if they did not sort it out.In the end they part refunded me and my credit card made up the difference.
Small voices do not matter to samsung at all, all about mass production and profit.
Vi ville købe et Smart tv - det nye Samsung som bla. er i reklamerne på TV. Det er en dyr investering på 14.744 dkr, men vi er en familie der bruger meget tid på vores TV. Til TV´et hører Samsungs tablet, så man kan gå på nettet og bruge til TV´et. Fakta: * Vores TV blev købt 28. februar 2013. * Tabletten er brugt til TV´et gennemsnitlig 3 aftener om ugen i sofaen, ellers ikke. * Den har aldrig lidt fysisk belastning - andet end at være NORMALT i brug. * Vi havde endda købt og påsat beskyttelse til den, så vi passede ekstra godt på vores nye investering. * Det er ekstra vigtigt for os, at sikre os et godt servicested, fordi vi har børn med autisme, der går særligt højt op i regler og vi er afhængige af en service der glider og ikke ender med at være ressourcekrævende, hvis der opstår problemer. * D. 1. oktober 2013 indleverer vi tabletten, da den ikke virker og regner selvfølgelig med at servicen er i orden, særligt når man tænker på, hvor dyr en vare vi har købt. * Vi har i 3 uger måtte rykke efter svar, stressen steg hjemme, fordi tabletten manglede og vi ikke havde svar at give. * Endeligt meddeler forretningen Proshop 22. oktober 2013: "der er fundet fysisk overlast på stikket i din tablet, der er tilbud på 3499,- eksklusive moms for reparation på main board der skal skiftes...Samsung skal have svar inden 7 dage ellers vil tilbuddet blive afvist" . De vil altså ikke erstatte varen! Tilbuddet er dyrere end at købe en ny Samsung tablet til ca. 1000 dkr.! :-( Evaluering: EKSTREM DÅRLIG SERVICE! Handl ikke hos Proshop og overvej en ekstra gang hvorvidt du vil købe Samsung udefra denne viden. Vi har et løbende og større forbrug end sædvanligt både som virksomhed og til elektroniske hjælpemidler til vores børn, hvor vi, som det ser ud nu, absolut ikke vil investere i Samsungs produkter
Jeg har for nogen tid siden anskaffet mig et 46" led 3D smart tv til godt 12000kr. Desværre har der nu forvildet sig 7 tordenfluer ind bag panelet, der kan ses som adskillige sorte pixels når apparatet er tændt.
Jeg lavede en sag på dette på http://samsungvoiceofcustomer.com, og har nu fået svar tilbage at dette ikke er dækket af garantien. Dette er bare ikke acceptabelt for et apparat i denne prisklasse, Og man skulle have været garderet mod dette.
Jeg har hidtil været tilhænger af Samsung, men efter dette kan jeg kun fraråde folk at købe Samsungs produkter, da man risikerer at hænge på et produkt med et fejlbehæftet billede som Samsung ikke vil reparere - også selvom garantien ikke er udløbet.
Bought a Samsung 55-inch LED 3D Smart TV, Model range UE55F6800. Not cheap. Picture quality excellent in HD, very good on SD broadcasts. Sound quality acceptable. Problem, though, with lip-sync, which starts to drift on Internet-fed catchup TV after 10-15 minutes. BBC I-Player, ITV Player, 5OD all become unwatchable, although, strangely, a documentary on 4OD played fine. Having been advised by Currys that my Internet rate of 6.2mbps was easily more than the 2-3mbps required, I contacted Samsung customer support via their website. I was advised to download the latest firmware to a USB stick and then install it to the TV, which I did - the install (NOT the download) took 6 hours! The lip-sync problem persisted unchanged. Complained again to Samsung, who now tell me that 10mbps is the minimum Internet speed required, and to contact my ISP, effectively offloading the problem and fobbing me off. For everyday TV reception, or to play a DVD, this TV is excellent, 3D rendition quite good. After the apparently unsolvable problems with Internet-fed functionality however, I will not be investing any money in Internet-streamed applications, or using catch-up TV, as it's unwatchable. This in my opinion completely negates Samsung's claim that this is a "Smart" TV. It's just a high-priced 3D telly with a good picture. And as with so many companies, customer support is very much the poor relation. UPDATE - 17/8/13 After installing August's firmware update from the Samsung website, the lip-sync problem seems (so far) to have been cured. Thank you Samsung, we'll see how it goes. It would have been much better, though, if Samsung support dept. had felt able to admit that this was a problem, but that a fix would soon appear on their website as a download. Rating upgraded as Samsung seem to have solved the problem - pity about the customer support policy though.
Really bad Customer Service and poor service center. Bought Samsung Smart TV £900 in Jan'13 (good TV) but created a fault with in 5 months June'13 and called Samsung customer care and informed the fault got engineer visit and said Main PCB is faulty ( that means it was a manufacturing defect) but even though I wanted to replace it they only provided with repair which we accepted but after the repair now the picture is blurry, Tv don't connect with any of the network connected devices ( all Samsung devices) remote won't work properly. On next call the service center took TV to their center to inspect the fault but returned saying there is no fault in it even though the engineer who came to deliver tried to connect to my devices and failed and he wrote this same on the delivery note. Later called Samsung but they are not ready to replace the Tv but to do another repair. I don't have any idea how many repairs do I need to carry on till my warranty ends and WHAT AFTER THAT?????? Last time when we called they said its because of Firmware upgrade need to be done but it already got the latest update.... and the update have to do with picture quality?????? Now today they booked another repair?????
UPDATE: I found the dealers "Currys" are much better than Samsung, They changed my TV straight away but for my bad luck I again chose another Samsung Tv which again became faulty with in 2 weeks and Curry's customer service is so good that they changed it again straight away. I think Samsung must learn from Curry's that how to deal with customers...Shame Samsung
Recently bought this TV, delivered swiftly by Amazon. Really happy with it, great picture clarity and sound, with 3 HDMI ports. Definitely use the cabled LAN connection option, rather than the "expensive" wireless USB.
First I bought the Samsung note mobile and internet crashed sometimes.Then I bought Samsung tablet 2 but after internet kept crashing, it went back to the store.... Then I bought Samsung note 10.1 and now after update internet keeps crashing! !!!! NEXT TIME I BUY APPLE! !!!
My Galaxy SII was (and still is) having problems with lock-ups. After two go's with a ' Samsung Approved Repair Centre' and no improvement, Samsung arranged with Regenersis 'R' to pick up the phone.
I was instructed by R to bubble pack it well before collection. Their collecting courier DPD refused to collect until and unless I allowed their man to gleefully rip off al the bubble wrap to inspect the phone. He then just dropped the phone into an unpadded plastic envelope. The same thing happened in reverse when they came to deliver. They would not let me open to examine the contents of the package before I signed it as accepted. Tails they won and Heads they won. The Customer to whose home they are collecting or delivering is not to be trusted.
Anyway, on opening the package after receipt I found the phone with a note on blank paper (No name, no signature no details, no logo) stating that the phone was 'blacklisted' and hence could not be used. Regenersys picked up the phone for repair and delivered it, who else could have written that?
Completely outraged I contacted Samsung CS who asked me first to take it to a shop to prove my innocence i.e that the phone was not blacklisted. I did that with two high street outlets including my own network who confirmed that the phone could receive and make phone calls without any problem. The email I wrote back provided both the outlet's name and phone numbers for verification by Samsung.who did not respond at all. By following up after 5 days, they suggested that they will accept written confirmation and only from my Network Provider.
It was as if an allegation has been made by an outsider that I beat up my wife. I could only clear my name if I had a hand written note from her saying otherwise.
Finally I even got my Network Provider to write to them with a copy to me. Another 5 days went before I had to follow up. Customer Services of Samsung indicated that they will only verbally apologise since they are not ( !!! ) responsible for the note written. I could not believe that since it was their own repairers who had collected and returned it. What about my feedback to pass on to Regenersis with the order number?
Now they want same Regenersis to pick it up again for repair. !! When I protested they (Samsung) said that it will be Regenersis and Regenersis only. I could just see the smug smile on 'R' seeing how they have got everybody over the barrel.
It has now been almost three weeks. If someone from Regenersis would like to contact me I would appreciate it as you've totally failed so far. Ironic for a company in the communications industry .
One star is the lowest available I could use. Total incompetence, poor organisation, poor communication, no structure for investigating problems, no-one taking responsibility and someone telling total porkies, and insulting ones at that.
Thank you to both Samsung Customer Services and Regenersis. You certainly deserve each other.
This is about there cash back deal on galaxy tabs. They promised I will received my cash back within 30 days. I waited for 30 days and didn't received. I emailed them and they replied there gonna pay me as priority payment. but almost 40 days now initial validation and still they didnt pay. don't buy samsung stuff because these guys not even design them they are coping from others
Ich kann meine Vorredner nicht verstehen, ich habe bis jetzt noch nie Probleme mit Samsung gehabt. Ganz im Gegenteil -ich würde es jedem empfeheln, der Wert auf Qualität legt. Daher gebe ich auch ruhigen Gewissens 5 Sterne für Samsung.
I bought an iBolt car dock for my S3 which has functioned fine with ICS Car Docking Mode for International S3. With the International JB update for S3, Samsung no longer supports the 'Car Docking Mode' with exception for their North American handsets. I find this an appalling decision as for myself and many other International S3 owners now need to pay extra to exchange the current iBolt dock to one which is compatible with the Jelly Bean update. Well done on upsetting your customers Samsung!
I bought a 32 inch wide screen tv and absolutely love it. Finally made the step up form my old HUGE tv and should have done it ages ago but never like to throw anything away. I would definitely recommend Samsung to other people.
I've tried few samsung products now and must say they sell a lot more than you get. Examples: Kies does not work so your tablet or phone cannot be updated Kies makes your computer lock up Tablets cannot be carged from usb charger even if it is a usb cable supplied with the unit They proclaim android updates around the corner but they never happen When you contact customer service they reply with email that cannot be responded to
And there's lots more wrong but too much to write on this crap (sasung) touch screen....