Sanctuary Bathrooms reviews

Sanctuary Bathrooms reviews

Good
8.6
from 0 - 10
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Excellent Service !

I have recently placed on order from this company and found the prices to be very competitive. I received my delivery when stated and was received by a two man delivery team who were both polite and very helpful.

I would not hesitate to recommend this company to friends and family as the whole ordering process was very easy and each time I spoke with the company they was extremely helpful and knowledgeable and gave me guidance in choosing the correct products for my bathroom.

Thank you.
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Poor Quality Control. Limited Sympathy.

I am on my third shower tray! The first was cracked and the second had a manufacturing defect, both detected by myself. There seems to be poor quality control with the product manufacturers and with Sanctuary bathrooms themselves. This held up my project considerably and caused unnecessary stress.

This is a great shame as I had been initially pleased with Sanctuary Bathrooms and their service.
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Very competitive prices, very efficient & easy to purchase

We were very pleased with the 'easy' recent purchase of a bath and rimless toilet from this company. We had contacted a couple of companies who were not interested in helping with our enquiries!
We were extremely impressed with the help we received in the initial telephone call and also the delivery, which was spot on time and the prices quoted which were competitive to other companies.
We would highly recommend this company.
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FANTASTIC FANTASTIC FANTASTIC

After picking a whole new bathroom set right down to the wastes i phone Les at Sanctuary to make sure everything was compatable he checked through everything and set the delivery date unfortunately they were waiting for the heated towel rail and the delivery date was put back a bit but was told that i would have it by 12.00 on the monday, minus the rail which would follow. right one time received a call from the delivery company and everything unloaded by 9.30. everything was packed well and in one piece. unfortunately the towel rail is on back order and the only other one like it was £100 dearer but thanks to Les they waivered the extra cost because of the inconvenience. problem also with the bath waste and after one phone call another would be sent out we managed to fix our one but was worried it might have weekened the spring so they said they would still send out a spare bit for us incase it fails again. i never had a problem speaking to anyone, they answer their phone line very quickly and always called back if I ever left a message. a real pleasure to speak to such a wonderful company. just wish i had another bathroom to refit so i could use them again.
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Exceptional Customer Care

I made a small order a few years ago that included a pop-up basin waste. Recently it became faulty and by chance I found the receipt. More in the hope than expectation I emailed Sanctuary to see what they could do about it. They actioned a free spare part from the manufacturer (Ultra) straight away which came a few days later. I was impressed ...but it was an incompatible part! I contacted Sanctuary again with a fuller description of the part and they immediately sent me a whole new waste of the same design - next day delivery for free.
I just feel that if you are dealing with such a helpful and genunine company you can't go far wrong. I will certainly use them again.
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Great organisation; very easy to do business with

Purchased materials for two new bathrooms in a new build house; quality stuff unlike some other "similar" stuff that can be found on the internet. What I most liked about Sanctuary was their honesty about both products and delivery; I was steered towards products that best suited our needs and not products that generated the most margins. I know this as the products I bought are all branded and so can be price compared. Delivery was straight forward too; it arrived when they said it would and contacted me a couple of hours before delivery to advise on progress. They do exactly what it says on the tin; supply quality products at competitive prices that suit your needs; and deliver them when you want them. 5 Stars.
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Review by confirmed purchaser

Fantastic sevice and great prices

This company have a wide range of products both on line and on display in the showroom. The staff are very knowlegeable and helpful and the products are really good quality at great prices. The delivery came on time, everything was as ordered and in perfect condition. A big thank you to James for his expert advice and guidance. I would highly recommend this company to friends and family and will definitely use them again.
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Review by confirmed purchaser

Excellent company, service and price.

This is the second time that I have purchased from Sanctuary bathrooms within the past six months. I bought a new bathroom on behalf of my mother and have just purchased similar for my own house. I bought the products through James. He was knowledgeable and could not be more helpful. Sanctuary Bathrooms were extremely fast in obtaining and delivering the products, combined with great price.
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Review by confirmed purchaser

This is a company that cares!

From start to finish it couldn't have been easier. Friendly informative staff and very helpful delivery service. I would highly recommend.
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Review by confirmed purchaser

World class customer service.

Quality service from a human !
What more can I say. Great deal price. Great service from Richard. Great advice and would have no hesitation in recommending them.
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Review by confirmed purchaser

An extremely helpful, reliable company who knew what to advise and went out of their way to achieve customer satisfaction!

At first I was dubious about using an online company, but I certainly had no need to worry!
I had lots of issues with my new bathroom and Sanctuary Bathrooms took time with me to discuss my requirements and personal choice. They sourced other products to give a better finish and sorted problems with such a friendly manner. Nothing was too much trouble for Sanctuary Bathrooms and I have already been singing their praises to friends!
They are a first rate company.
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Review by confirmed purchaser

Excellent price & service

I have ordered a number of items over the past few years and have always been delighted with the helpful service and very competitive prices.
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Review by confirmed purchaser

Outstanding service!!

Sanctuary Bathrooms were amazing from start to finish when I ordered my bathroom fittings. Like lots of people, I went to all the usual suspects including Bathstore, etc. I initially sent SB the quote I'd had from Bathstore and they bent over backwards to provide me with a like for like quote based on my requirements and were happy to negotiate to get me the deal I was looking for. The worry for me is that you place your order and pay your money and then you just become a number, especially when ordering remotely over the internet. Not with SB. The service was first class from start to finish. The delivery experience was excellent as it came via courier so I knew exactly when it was coming. I would have no hesitation in recommending SB to anyone!
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Brilliant service

James at Sanctuary helped me out after a local reseller delivered a substandard bath. I needed delivery quickly. I ordered on Wednesday and he arranged to get it to me Monday. He kept me up to date all the time. Bath arrived Monday morning. Delivery guys unpacked and helped me inspect it taking away all the spare packaging (lots as it was really well packed) immaculate product and great service at a good price - wish I'd bought all my bathroom kit from here.
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Fantastic Service

Fantastic service - I have just received my bath and it is perfect! Although I knew what bath I was looking for, the service has been outstanding, friendly staff helped with my phone queries, delivery was super quick and on time plus the website was also easy to navigate and had clear information.

I wouldn't hesitate to recommend Sanctuary Bathrooms services and will hopefully use you again in the future.

HUGE Thanks!

Mrs Black

sanctuary-bathrooms.co.uk

About Sanctuary Bathrooms

Sanctuary Bathrooms is not your normal Bathroom company. All of us here are passionate about providing our customers with the best service and prices we possibly can. Don't just take our word for it, why not have a read of just some of our testimonials from very satisfied customers. We are a family run, UK based, bathroom business with more than 25 years experience and many years as an established online bathrooms specialist, Sanctuary Bathrooms prides itself on offering a high standard of personalised customer service which is second to none. Sanctuary bathrooms specialise in the supply of high quality bathroom suites and quality items for your bathrooms. Our range includes freestanding baths, baths, bathroom furniture, shower enclosures, bathroom taps, basins, recess shower doors, shower trays, walk in showers and everything you need for the bathroom.

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Sanctuary Bathrooms is ranked 76 out of 141 in the category

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