Sandras Online reviews

Sandras Online reviews

Low
4.1
from 0 - 10
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Never Again!!

This is a company who are quite prepared to ignore their own terms and conditions if it is going to cost them any money, and I mean even a small amount of money. Their attitude is 'take it or leave it'. I am amazed that they do not seem to value goodwill at all and will not budge an inch even when they are clearly in the wrong.

They say that one should put up with this as they are a small company trying to earn a living. Well with this approach they are destined to remain small. I certainly would not deal with them again and would advise others to avoid them too.
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DO NOT ORDER FROM THIS COMPANY

SEE MY COMMENT:
"JANE DOE" - "SUBSTITUTED, AND WON'T ACCEPT A RETURN"

I SHALL PUBLISH THE FULL DETAILS OF MY NEGATIVE EXPERIENCE AS SOON AS THE COMPANY RESOLVE THEIR MISTAKE.

MS. D. KELLY
ESSEX
UK
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Substituted and won't accept return

Some time ago I ordered an all-in-one shapewear item from Sandras-online.co.uk. When the shapewear arrived, I cut the tags off, and laundered it. When trying it on, I realized it wasn't the item that I ordered. I called Sandra's online, expecting an apology and a quick exchange. I was told that the item I ordered was no longer available and Sandra's had substituted the other item for me! I was further told that since I had washed the item it was no longer returnable!
Sandras Online substitutes merchandise without permission, will not take responsibility for their own actions-- at the customer's expense. It still makes me angry that I have an expensive piece of shapewear that I don't like, and not order.
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Appalling Service Levels

Items were returned to the seller in accordance within their stated timescales, however they were unable to be delivered to the seller as no-one was at the address. Royal Mail left their usual card asking for the undelivered package to be picked up from their sorting office which they failed to do. Package was eventually returned to me 3 weeks later.

Seller fails to communicate & totally ignores emails. Unacceptable customer service & complete disregard for their customers - an amateurish operation. NOT RECOMMENDED.
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god levering

Fra pengene var var afhentet på ens konto (man betaler med kreditkort) gik der 8 dage til varen blev leveret. Emballeringen var okay.

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Sandras Online Details

About this company

Specialist in underwear, nightwear, lingerie and hosiery in the UK Low prices and Great customer service

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Category

Sandras Online is ranked 21 out of 21 in the category

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