Santander reviews

Santander reviews

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Santander is a worst bank in uk.

I had a current account with santander and i was facing a problem regarding to overdraft fee. I spoke to them and they agreed that if a will pay this certain amount then they will sort this out and i can close my account. On very next day i went to my local santander branch and i paid all the amount and i requested to close this account in branch. They agreed to close this account and they said i will receive a confirmation from santander about cancellation of my account. But after few months i did'nt receive any confirmation from bank. I rang them and asked them and they my account is still open and i have to pay extra amount to close this account.
I will never go back to sabtander bank and never recommend this bank to anyone. Please don'nt open account with santander. There are couple of banks in uk you can go to them but pease don'nt go to santander.
I hope this will help people to chose rite bank for them.
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simply the worst bank!

This bank will not return calls or email. They have no interest in customer service! They made an error in my account! I personal have to go to branch to talk to anyone. When at the branch, I've had no help. They don't know how to correct the error. My account is missing four thousand and now there telling me it will take six months to review. There stealing my money. Do not bank at Santander! I will write four thousand bad reviews until its fixed!
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should be no stars!!!

Where do you start with this horrible excuse for a 'bank'. Well firstly whenever trying to log on to look at you OWN account you are unable to log on 99% of the time. When you go in to branch to speak about this you have to book an appointment which is always 2/3 weeks later so you problems are never addressed when needed. Also this is the only bank where once online you are unable to open your own saving account to transfer your own money freely, (IF YOU CAN GET ON IT IN THE FIRST PLACE). This is the most ridiculous banking company, failing to come up to any standards. If I wasn't stuck with my student account with yourself i would not hesitate to leave and ensure this review is taken seriously by the many.

This complaint comes after trying to log on to my online banking over 15 times on three different computers using both the apps on the phone and iPad and using the main website, which are all unless.
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The worst bank ever!

I lost my card in London and I contacted Santander. Five months previously my partner and I moved and two days after we went into branch and changed our address. When I reported my card as lost my partners address had only been changed. I went into branch to change address and ordered a new card. I phoned to check all was well and was told that my card had been sent to my old address. I went into branch again and ordered a new car but the advisor ordered my partner a new card and cancelled his current one. We didn't realise this until 24 hours later when his card was declined at a restaurant. We had no access to cash as both cards had now been stopped. Absolutely horrific!
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Complete and utter incompetence

I've had a mortgage with Santander and previously A&L since I moved into my house 5 years ago. I needed to add £30k for some building work and today..... 2 months after my initial application, hours of reviews, wrong appointments, wrong advisors, different advice, requests for acres of documentation they have today told me they need even more documentation. One month into this process, they insisted that I reduce the term of my existing mortgage before they would even process my application. I've had to fight for every appointment, I've spoken to people who don't seem to know what they are talking about and I've finally given up. I have an exemplary credit record and a solid payment history with Santander, so goodness knows what you need to do to do business with these goons, but take my advice and go somewhere else. After two months of frustration and wasted time all I've ended up with is an increase in my existing mortgage payment. Cowboys is too polite a term for Santander.
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Poor, Too Slow In Opening Account. Don't Trust Them.

I, applied for Business banking with Santander. It was urgent for me but no one replied for about 1 month. After waiting and calling executives number of times, my request was turned down. I was disappointed by their services and have decided not to do any kind of business with them ever in my life. Please dont choose them if you are in urgent need of a bank account
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ROBBERS AND LIARS

SANTANDER ARE ROBBERS, THEY CHARGED CUSTOMERS ANYHOW, I WANT MY MONEY BACK OR I JUST CLOSE MY ACCOUNT WITH YOU! THEY CHARGE ME WITHOUT EVEN NOTIFYING ME ON SEVERAL OCCASIONS! AND THEY ARE TELLING ME THINGS I DNT EVEN UNDERSTAND, FOR A TRANSACTION OF 2POUNDS THEY CHARGE ME 25 POUNDS 3 TIMES, THEY WONT JUST REVERSE IT.THEY CONVINCED ME TO SWITCH TO HER BANK BECAUSE THEY TOLD ME IT WILL BE BETTER AND THEY WILL BE OFFERING MORE SERVICES THAN MY OLD BANK. I REALISED MY OLD BANK WAS BETTER. THEY WILL STILL CHARGE ME, BUT NOT AS MUCH AS SANTANDER. LIARS LIARS LAIRS AND ROBBERS ROBERSSSS. IF THEY SEE MONEY IN YOUR BANK ACCOUNT THEY WILL FIND A WAY TO TAKE IT ON THE FIRST OCCASION!
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The worst Bank ever

I was a customer of Sovereign for years. When it changed to Santander I was going to switch to a different bank. I was talked into staying by changing my Checking Account to A 20 Checking and Savings Account....I was promised $20.00 every month for things that I was doing for the past 10 years.
I promptly received my $20.00 for three month and the next time I checked my account that had closed my Savings Account. Out of nowhere...Since then I have called this bank a total of five times, on the phone for at least an hour or more each time..getting promised, the account will be re-opened which it was, however, I never received the $20.00 again.I am closing my account now., which I should have done in the first place....when it is too good to be true...it is....do not bank with this monstrosity of a bank...These banks don;'t give a schnitzel about you...all they see is money....I will now bank with my local credit union, at least I get treated a lot better than with this bank...
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I got the impression the website info is misleading and dishonest

I opened a new ISA account for year end Apr 2014 and the site asked how much I wanted to transfer in from my current account, so I entered an amount - all done a few days before the deadline. This has now been ignored and I am told they never intended to transfer the money in. Now I have lost last year's allowance. The online instructions for transferring from old ISA's into the new one are misleading - I would have lost all tax allowances if I followed the instructions. Then - no interest from the "senior" advisor about my complaints. Buyer beware!! I have been with santander for years, but now realise why there are so many complaints.
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The Ryanair of financial services.

Their products can be attractive but look out for all the fine prints. I learnt the hard lesson. Current account hit by under funding fee due to delay from employer, went into overdraft, hit by £5 charge on three occasions and account went into overdraft which was then hit by overdraft charge of £12 plus interest. Total rip off! Called customer helpline to waive charges but staff was cold and indifferent. "Computer says no" treatment.

This is the Ryanair of financial services. Marketing to lure, lots of hidden clauses, customers always end up feeling worse off and worst customer service in its sector! At least Michael O'Leary, boss of Ryanair knows his banters.
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Go to Santander if you wish to have your intelligence insulted!

I'd like to consider myself 'reasonably' intelligent, I run my own business and use a computer and a keyboard 98% of the time. Clearly Santander's online banking is way beyond my capabilities! For two days it's been implied that I'm a total idiot who can't key in the correct numbers .... amazing how I manage in day to day life really. 'Call us and we'll talk you through the 'process' - what of keying in the 2nd, 4th and 5th numbers of a five digit code ..... never felt so insulted. Had the account three months and have been able to use it for less than a third of that time .... off elsewhere with all my banking and they don't give a hoot! It's a shame there aren't minus stars on this review as that's what they deserve.
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Please stay away from this bank...

Awful customer service at local branch, rude and disinterested member of staff failed to instruct me to bring half of the essential documents needed to setup my student account. This lead to 3 half an hour trips back and forth from the branch as the same member of staff was persistent in giving me false information. After collecting all necessary documents and returning to the branch for the fourth time, I had to wait 40 minutes just to see a personal banker even though 2 of them were clearly without customers for half of the time I was waiting. When I was finally shown to a member of staff, they were unhelpful and painfully slow, leading to another half an hour out of my day setting up the account.

Furthermore, the online banking service is horrific, the layout makes it extremely difficult to carry out the most basic of tasks - I gave up trying to make transfers and reluctantly went back into store to setup my direct debits. After forgetting my online details, you would think it would be easy to obtain new ones, think again... The only way I could do it was to reset and resend the information by post to my home address, even though I needed the information sent to my university address. I then tried to change the address attached to my account so I could get the information sent where it needed to be, but yet again this proved to be a near impossible task with further poor customer service and a complete lack of efficiency which seems to be consistent with the Santander branches I have visited.

I would not recommend this bank to anybody, the customer service they provide is among the worst I have encountered and the security systems they have in place are over the top and only inconvenience the customers they have.
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Awful, simply awful

I opened a business account with Santander and specifically requested that all mail be sent to an alternative and legitimate address. I share my home address with a neighbour and post is not always received. What happened; they sent everything to my home address and my neighbour asked me about my proposed venture.
I made arrangements to close the account, for if Santander were unable to act on very basic instructions, then what hope?! It took them circa two months to “investigate” the matter, despite me not having lodged a formal complaint; what’s the point? I merely wanted to close the account and move on.
About three or so weeks’ ago, Santander contact me following their investigation and apologise etc. I accept delivery of flowers; I had stipulated a specific date for I didn’t want them to be delivered to my home address in the event they went AWOL and neither did I want them languishing in the office if I wasn’t there. The appointed delivery date arrived, but regrettably, the flowers did not. I emailed Santander who informed me that their appointed florist had left the flowers at a “secure location”. Naturally, I replied for I was curious to which “secure location” had the flowers been delivered?! No reply was received.
The flowers were received on a subsequent appointed day. The box was big; regrettably the arrangement was poor. Indeed, supermarkets offer healthier floral arrangements. Anyway, I had NO intention of keeping them, yet a friend who is 98 does enjoy them, which is good.
My experience of from Santander was simply awful. Had the bank adviser informed me that it was not possible for all mail, cheque book etc to be delivered to an alternative address then I would not have opened the account. I explained my reasons for nominating an alternative and legitimate address, and produced evidence of it.
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Santander sending letters to an address I have never lived at

I missed a loan repayment so Santander collections department decided to phone me twice a day (once before 9am and the other at 8.45pm) the other calls at random times during the day. In total, I received 7 calls in 3 days. On one such phone call I failed the security questions which i thought was odd because I knew my answers were correct. I rang them back and it transpired I was giving them the wrong current address! Santander had been sending letters about my missed payment to an address that I had never lived at or heard of. What is bizarre is Santander have been sending me monthly loan statements to the correct address (which they confirmed they had on file) I am gob smacked how a modern bank can be this incompetent.? In addition, phone calls on Sundays, before 9am and in the evening are wrong. It's not right to harass people who are obviously already struggling for money.

If anyone is thinking of opening an account or taking out a loan or credit card with Santander DONT! They are beyond awful . Read the other reviews Santander, you should be ashamed.
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Santander Horrendous Customer Service Experience Abroad

In Jan 2014 at the beginning of my 2 week holiday in Tenerife I was targeted by a professional pickpocket gang losing all my cash, debit and credit cards.
Within an hour I reported the debit card loss via my mobile to Santander to stop the card which was done immediately. To do this of course I had to identify myself with the usual security questions. I asked how they might help me get cash urgently telling them that I had my laptop with me and could go on line to transfer money if need be. They proceeded to ask me further agreed security questions all of which I answered satisfactorily plus naming 3 direct debit monthly payments. They then asked if I could tell them exactly how much each direct debit was for which I could not answer this accurately and told them so. They told me I had failed the security questions and therefore they could not help me any further and would need to wait until I got back to the UK to get a replacement card which they would send to my home. I protested but they refused to help me any further.
On the return to my apartment, I sent several urgent secure on line messages to Santander asking again for help and telling them that I had no more credit on my mobile and could not top it up to speak to them directly. I also told them that I was on line with some £56,000 available in my current account and needed to get some cash urgently and suggested I might transfer money on line to the local Santander Bank. Indeed I went to the bank and spoke to the manager who told me this was not possible and they could not help me either. Two days after each message I sent I got a secure message back giving me generally unhelpful advice but one did include an emergency telephone number for Visa [not Santander] to organise a Western Money Order transfer. The number they gave me was unobtainable despite trying it several times. I did not get an answer to my next secure message asking them to clarify the Visa helpline number. They did several times though remind me that I could refer my complaint to the Financial Ombudsman. I was furious with this lack of service.
I was desperate and very angry as after several days I had to abandon all hope of any help whatsoever from my longstanding bank Santander. Fortunately, I was able to borrow some cash from a fellow holidaymaker to survive. This was a very embarrassing time indeed for me and a completely ruined holiday.
To compound my anger when I got home, all my credit card replacements were waiting for me, EXCEPT of course the one I needed the most, my Santander Debit Card. Once again I spent a long time on the phone to the Customer Care Centre to be asked the same daft almost unanswerable security questions but this time, I was on line at the same time as the phone call and was able to tell them to the penny how much my direct debit payments were for! It took another few days for me to get a replacement Debit Card and meanwhile had to travel 10 miles or so to their nearest branch to get cash.
I have asked dozens of my friends and family the same daft “over the top” security questions that I was asked and not one of them has been able to answer them. I can only conclude that this is a deliberate ploy by Santander is to fob off any complaining customer and to hell with the consequences for the poor customer!
Subsequently, I have sent two letters of complaint to the Chief Executive of Santander with full details of my complaints. The two replies I have received effectively blame me for failing to answer their security questions which they say are designed to protect my money. What Absolute Rubbish.
I have accused Santander of not having adequate emergency systems in place and suggesting various improvements which they might consider to deal with such problems for their customers whilst abroad. Frankly, their sole interest seems to be not to listen and act but to pass the buck of their failings on to the Ombudsman which I have done.

Now I know from firsthand experience why Santander Bank appears consistently at the top of the banks customer service complaints league tables. Potential customers beware.

Bill Fenton
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Awful service they have messed up our pension payment and it is taking hours to sort

We hate Santander. This is the very last time we will deal with them apart from shutting our account.
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rubish bank

Not happy with there Mortgage department. I have been 10 years with there bank. Did't look after me at all not happy.
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disgusting and soulless

Absoluely no consideration for what people are going through, apply absolutely ridiculous and unreasonable charges for things that have happened because of their poor admin and then refuse to rectify the problem. All the mistakes happen when people are low on money as it is, and dont even have the decency to contact customers when the charges are getting out of control to make sure they are aware. Disgusting and want nothing more to do with them
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Santander... Where Do I Start?

I'll keep it as brief as possible.

1) Pants Website with OTT security.

2) Email Messages to Santander (from within the online account) get ignored, unless you select the 'complaints' option. But then they respond via paper letter with a template apology and voiding all responsibility and to go the branch to sort it out.

3) I've had 1 response from 7 emails in 5 years. It was this weekend which prompted this negative review.

Email Question: "Please could you confirm the exact date my account was opened?"

Santander response: ""Regrettably we are unable to confirm the date that your account was opened via the Secure Message service. For confirmation of this, please call us on the number below as we will need to speak with you directly."

Pathetic! Why even bother having a "secure message service" plus the 35 step online login security process just to get to this "secure message service"? My question doesn't even require being secure.

4) If you phone you are more often then not referred to the branch. I run a very busy small business working 6 days, I can't get to a branch. I'm not sure what Phone Support actually get paid for!

5) OTP (One Time Passcode). What a joke this is. Its purpose is to add yet another level of security to the online account by texting you a code to your mobile phone and for use online - when making online account admin changes, or setting up payments, or even simple things like setting up paper statements. I change my mobile number a lot and if you don't have access to your old mobile phone when setting up the new mobile number for the OTP you are screwed, because it asks you to confirm the change by texting the old mobile. What a PITA! So you have to ring some condescending support op to go through a myriad of questions (including your old mobile number) in order to update it. So much for online banking!

6) Pretty inept and obnoxious support ops in my experience, especially those in the Liverpool call centre.

7) It takes a good 30/40 minutes to cash a US cheque in the branch. They don't have a template for the payer like the other banks do, which makes paying in subsequent overseas cheques fast. After going through this laborious process 3 times I asked Santander could I post the cheque instead to get it cashed faster. I was told it's not possible by the branch and by the call centre twice. Luckily just before the cheque date expired I got an address off a client who had a similar experience.

I sent the cheque to this address and it was cashed and in my bank in 24 hours!

International Foreign Cheque Department
Santander Bank
Room T73
Bridle Road
Bootle
Merseyside
L30 4GB

8) Recently added edit. Santander cancelled my paper statements because 1 was returned to them as undelivered. How is that my fault if RM fail once in 5 years? If I'd have confirmed a move of address then fine, but I'd hadn't. To get this service reinstated I had to phone a specific 0870 number (between 9am and 6pm - no 24/7 option for this problem) and had to confirm my address get it set back up. Hey?

All the best with this bunch of inept control freaks!
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Took the money and put in a wrong account

I've paid off my loan about 3.5 month ago. To my surprise, when I checked my experian credit rating, I've noticed that I'm 2 month behind on my loan.
I called the bank and after speaking to 3 people in India and the UK, the money was found, but not in my account. I asked santander to update my credit report and also emailed experian explaining the problem.
2 weeks later, checking my report, I discovered that my ratings even lower due to unpaid loan.
I called the bank again, spending an hour on the phone and talking to 4 people. Again nobody knows what's going on. At the end they assured me that the money transfer to my account should take place soon which will resolve the problem. I asked them for the statement, but they told me that they don't do statements. Then they wanted £3.50 to send it out.
I was furious. They said that the statement will be posted on 18th of March 2014. Today's is 21th and I had nothing.
Absolutely disgusting service and totally untrained personnel.

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Santander Details

About this company

Welcome to Santander. Abbey and the Bradford & Bingley savings business have now changed their name. Banking, Savings, Loans and Mortgages. Find out more.

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Santander is ranked 80 out of 81 in the category

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