Google 'worst bank in Uk'. It's all there. They wouldn't let me make a balance transfer either over the counter (after the usual 30 minute wait), by phone or online today, now putting my holiday at risk. And this after continuing problems accessing my account, never being rung back by thier non existent customer service department, receiving a replacement card, and being promised internet banking details that never arrived. Awful. And the staff are so, so, rude. Please, please, please, never join this shoddy excuse for a bank.
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