No face to face support. Call their "only" number!
I am disgusted with Santander with their customer support. I am a jobseeker, unfortunately stuck in a £350 overdraft, can hardly afford to feed myself due to their reckless fees.
They have no contingency plans for those who can not afford to pay, their only advice is to speak to the guys on the phone which tell me to freeze my account.
I would love to see somebody in confidence at my local branch who can give me the support I need and those that are in a boat load more trouble then me. I would also like to be able to contact my local branch instead of the "only" 0845 number.
For overdraft debts, they should also provide a method of paying it off at the same price as the overdraft fee, "Currently £20 a month, I guess it will be £30 next year".
I have never had another bank account, I used to be with Abbey and they were fantastic. What a shame.
Maybe Santander is just as bad as any other huge bank, honestly... I'll be getting a credit union current account and i'll just hope Bank of Dave opens near me.
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