Santander reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor Service and Security Mad

Have just left Santander after having had my account shut down twice in the last month, due to over zealous security and without being contacted. This is despite having over £1000 in my account, but nonetheless I was refused cash at my local post office twice. The second refusal was the last straw!
Accessing a customer service person is cumbersome and often means time spent in a long queue, listening to annoying repetitive piped music.
Additionally, since being moved from A & L I have been unable to set up direct debits or standing orders online. They insisted on having a mobile to "transmit a secure code" to enable the setup, but I refused to give them my mobile number.
I have just joined First Direct and hope that I have gone from the worst bank to the very best!
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