Have just left Santander after having had my account shut down twice in the last month, due to over zealous security and without being contacted. This is despite having over £1000 in my account, but nonetheless I was refused cash at my local post office twice. The second refusal was the last straw! Accessing a customer service person is cumbersome and often means time spent in a long queue, listening to annoying repetitive piped music. Additionally, since being moved from A & L I have been unable to set up direct debits or standing orders online. They insisted on having a mobile to "transmit a secure code" to enable the setup, but I refused to give them my mobile number. I have just joined First Direct and hope that I have gone from the worst bank to the very best!
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