Yesterday my online banking was blocked. Reluctantly I phoned Santander’s helpline to unblock it. Their helpline number, 0845, cost me money. To my horror, a credit agency, Experian, used by Santander has not been informed that I was a Santander customer. Another excuse came up by Santander fraudulent department was that I recently changed my mobile phone. When I challenged the definition of the word, 'recently', and they said anything up to 3 months. So, I immediately reminded them that new and better smart phones coming out every few months. Anyhow, I have got a 123 current account, paying £2 monthly fee. So it seems that not only I have to pay a regular monthly fee for a current account, but also I need to pay extra phone bill. However, I have demanded a refund of £2. The refund of £2 would just cover the cost of phoning their helpline department. It covers neither the cost of Santander providing a poor service, nor feeling of humiliation, embarrassment and helplessness suffered by me.
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