Competitive products but terrible customer service
Santander has recently been on a drive to offer some of the most competitive products on the High Street, so I thought I'd give give them a go, as I'd never been with Santander before (I'm about as loyal to banks as they are to their customers...) I find their customer service very poor, I tried to pay my credit card off via online banking (Santander CAccount to Santander CCard), but when the funds did not appear the next day, I was informed it can take up to 5 working days! They would not accept a BACS over the phone, and said there was nothing they could do. To change the direct debit to the credit card takes up to 8 weeks! I have never had any problems with a bank taking my money until I banked with Santander.