very poor service and very disorganised
found useful by 1 person
I opened an ISA account two months ago and have had nothing but problems. Several times they have been unable to process transfers to my current account and as a result I've incurred overdraft and interest charges. I now have to waste my time going into a branch to remove the random block they've placed on me accessing my own money (without even having the courtesy to inform me), even though I opened the account over the internet and do not intend to use their branch banking services. Made several complaints and all they do is promise to send me letters which never arrive. I really regret opening this account. Looking to close it asap.