Santander reviewed by

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not bank with Santander!

Santander is the worst bank out there for customer service. I have had numerous problems over the years and they are absolutely apalling at dealing with any issues or helping to resolve problems. Recently I booked a flight for my daughter and the transaction was cancelled by Santander less than 24 hours before the flight left. My daughter was already at the airport. This transaction was successful when I booked the flight! I have had credit card transactions declined for no reason, especially whilst abroad, even though I've informed them where and when I'm travelling. Incorrect charges, pins not working, even correspondence sent to me with incorrect account details on. Their customer service is terrible. You do not get callbacks when promised and robots on the end of the phone if you can get to speak to someone. Multiple problems with their Internet banking with accounts disappearing for no reason. I have had large amounts deposited to my accounts which don't show up for days. I am absolutely sick of the stress caused by their incompetence and intend to remove all my accounts ASAP. GO TO FIRST DIRECT, THEY ARE EXCELLENT
2
Jon and Sherry Blackburn found this review useful
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