I chose one star, as they did not provide a no.thing.
If Santander wish to implement new systems throughout, they should ensure employees and management are adequately trained. yeah, the world is going digital, Santander is going confused.com. I was told to visit my branch,,,,4,,,times, what a palaver!!!!!! then they blocked my onlline account, all because I wanted to change my mob nos. I feel for all the customers who rely on the online (so called service) who are unable to get to the nearest branch. I'm out of this. I would advise all customers, Your money would be safer and more accessable, under your matress. carol mccaig.