Santander reviewed by

Bolton, GB

25 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Truly abysmal service

In short, Santander service me for personal and business banking. Whilst they are not malicious their service is pretty damn sloppy a lot of the time especially at lower ranks of staff level. I have experienced issue after issue but nothing improves. The latest issue involved locking me out of internet banking for two weeks due to a week internet signal in Greece and then suggesting I cant remember my login details I've used hundreds of times. Their staff just hang up on people when it gets hot in the kitchen and their head of UK banking said when I challenged their current 1.9 out of 10 customer reviews: 'I am aware of the various polls, surveys and social media references to Santander and many show that we are making significant progress in our customer service'. I'd hate to see when they were making poor progress! Not only dismissing poor service, I was also informed 'if you remain unhappy with our response here, I would suggest that you make alternative banking arrangements for your business.'

Very charming! I would be attempted to avoid.
3
Francis Samuelson, Jon and Sherry Blackburn found this review useful
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