Useless, arrogant and rude
found useful by 1 person
I have been banking with these for over 23 years then one day. i had never been overdrawn before. untill one day i went overdrawn by £1 something and since then iv had over 300 pound took a month for being overdrawn. i have phoned them near enough every day for the past year they have told me they would stop the bank charges but a week later they take double. Today i phoned up and asked to pay back the bank charges in installments as i have to take my child to hospital and need money for travel and they refused and hung up leaving me with 30 pound to pay bills and travel where travel its self is at least 40 pound. all i get is lies broken promises. I also tried to cancel my account today and they said what would you like to do with the remaining money in my account i said could i transfer it into another account and they said we need proof of that it is you ( baring in mind i had been on the phone for at least half an hour and answered numerous amount of security questions in the end he hung up. Complete incompetent and to make matter worse they cant even change my address properly iv changed that numerous amount of times and it still says on the systems my old address.