Santander reviewed by

Glasgow, GB

3 Reviews

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Sick of Santander

Ever since Alliance & Leicester became Santander, my family and I have had nothing but trouble with our accounts. The latest ones were my mum and I were in our local branch depositing money into an ISA she and my gran share because my gran is housebound, and because no one had deposited anything in just over a year, my gran had to sign a form, so they gave us a form to sign and we took it to her and she signed it. A week later she got a phone call from the branch manager saying the cashier had given her the wrong form and because she is housebound would be coming to her flat to get her to sign it! I wasn't there at the time, so no one could let her in when she pressed the buzzer, plus my gran doesn't allow anyone in if myself or my mum are not there. She has now had the form posted to her, which she had to post back at her expense. Another problem we faced on the same day as trying to deposit money into the ISA was my gran's account in trust for my cousin. She had one for each of her grandkids, and when his sister and myself were 18 she gave us the money. The reason it was easy for us was because it was still Alliance & Leicester. The staff told us my gran would have to come into the branch with ID to prove that she was who she said she was to get the money in the form of a cheque to put in another account and give to him. How the hell is she supposed to do that when she is housebound, which we stated to them several times but they still kept asking if she could get out the house! Eventually they told us she'd have to write a letter with her signature and we would have to show a card with her signature on it as proof, and we did that the Friday after. We were told it would take several working days to get the cheque, so they would send it to us and should be in sometime this week. It still hasn't arrived. If my cousin's money is missing there is guaranteed to be a fight, and my gran is extremely generous, so I bet if she couldn't get the money from the account she'd give him money from her own savings to replace it. Santander are the worst bank in existence, their staff are pushy and don't understand what you are telling them half the time and the dividends my mum and gran receive are worthless (the last being 21p)! I'm planning to move my savings account and my bond to the TSB as soon as my bond matures, the TSB have been fantastic to my family for generations and whenever I go into the branch they don't try to get you to change your account into something else, unlike Santander who will try to get you to take an account that you're not even eligible for! I don't trust them any more, and I wish I could move my bond right now, but I have to wait a year and a half. :(
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