Santander reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

HOW CAN I ANSWER YOUR SECURITY QUESTION WHEN YOU HAVE LOCKED MY ACCOUNT?

HAVING HAD MY SANTANDER ACCOUNT LOCKED FOR GOD ONLY KNOWS WHAT REASON THIS TIME I RANG THE SANTANDER INTERNET HELP DESK, ONLY TO BE ASKED AS PART OF THE SECURITY QUESTIONS HOW MUCH A RECENT STANDING ORDER WAS FOR....HAVING TRIED TO EXPLAIN TO THE PERSON ON THE PHONE THAT I COULD NOT POSSIBLY KNOW THIS AS THE ORDER WENT OUT THE PREVIOUS DAY, THE SAME DAY THAT I WAS LOCKED OUT MY ACCOUNT ! I WAS INFORMED THAT I HAD FAILED SECURITY, BUT I COULD RING BACK AND ANSWER DIFFERENT QUESTIONS.
HAVING RANG BACK I ENDED UP TALKING TO THE SAME PERSON ( GRAHAM), WHO OBVIOUSLY LACKING IN ANY INTELLEGENCE ASKED ME THE SAME QUESTION HE HAD ASKED 3 MINUTES EARLIER! .., AND SEEMED TO GET SOME SORT OF CHEAP THRILL FROM TELLING ME I HAD FAILED SECURITY AGAIN...I AM STILL LOCKED OUT OF MY BUSINESS AND I LOOK LIKELY TO REMAIN THAT WAY UNTILL SOMEONE WITH SOME COMMON SENSE RINGS ME.......IS THERE SUCH A PERSON AT SANTANDER?
2
Sherry Blackburn and Germain Gulevic found this review useful
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