Really surprised at the bad reviews, I have both current account and mortgage with Santander. Their website is really user friendly and online banking with them is a doddle. Their customer services are great too, I am never put endlessly on hold and the staff are friendly, polite and efficient. I have had my mortgage with them for 7 years without a hitch and my bank account for 2 years, once again its been plain sailing all the way and I get great interest on my balance. So well done Santander - at least you have one very happy customer.
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