THEY LOST MY CHEQUE!!!
Often encouraged when there are queues at the counter at Santander if depositing a cheque, to use their in-branch envelope into box, cheque deposit scheme. I have previously been quite wary of this as no actual receipt is given. But this week I gave in..... the next day the deposit did not appear on my statement, I called Santander they said it would be there by the close of the day. Needless to say it wasn't, so again the next morning I made the same call and was told it takes 5 days to appear! - when you pay in at counter it appears the same day! I complained and was transferred to another member of staff who actually rang the bank while I held on (all my phone calls!). I was transferred again to the Assistant Manager who said he'd look into it and call me back. He did call back 10 minutes later and said it had been a bank "error" and when it had cleared wherever they had put it, it would then appear in my account in about 5 days!!!! Brilliant service. Always pay in at the counter!!!!!!!!