Because as soon as Abbey National turned into Santander, it got worse and worse. Now all these bellends do is try to sell you products at the counter and tout their 1,2,3 credit card.
Hideous bank and the worst customer service of any company I've ever dealt with. Rude, arrogant and poorly educated staff. Avoid this bank at all costs. I used to have my current and savings accounts as well as my credit card with them and I moved it all to First Direct who are brilliant. Santander should be ashamed of themselves.
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