SANTANDER BANK has been fantastic to me and there FACEBOOK and TWITTER team is a fantastic way to get help.
A bonus about Santander is they are not owned by Tax payers! :)
There are many great accounts and many which adapt to each persons daily life!
I've been with Santander for around 4 years now, and I've not really had any problems with them. I left Barclay's after a series of customer service muck ups and moved to Santander (then Abbey) as they offered a 0% overdraft.
I've now got two savings accounts with them with I can access through my online banking - their online banking system is really easy to use as well.
They loose one star for the new daily overdraft charges, but it seems all the other big players do them same thing so can't complain too much!
I had to join this bank from the reliable A&L bank which i was with for years with no problems and no fraud transactions. However, I became overdrawn with santander after fraud on my account in November. They did refunded the transactions but not the overdrawn charges which were massive. The fraud continued in feb and this month and as a result I have since had to pay charges on top of charges every month. In 5 months they have drained all my savings and now as a result i have had to start an IVA and change bank. Avoid this bank, i have lost almost everything through no fault of my own thanks to Santander. They dont listen and dont care less.
I became a Santander customer via a takeover.
I was logged onto e-banking, moving money about no problem.
A pop up appeared about an e-saver account, offering good interest. So, I set up an account, nice and simple because I was an existing customer, or so I thought....
I was able to immediately transfer a considerable sum of money into it from my current account. So far so good.
A couple of weeks later, I needed some of the money back in my current account, so via e-banking, tried to send some back !! Computer says no, account blocked, advised to visit branch.
Visit branch (long queue), they can do nothing as its an e account, asked to call them. Call them, told to give the branch a copy of my statement so that they can fax it through to verify who I am. Another long queue to tell them that I do need to get them to fax of a copy of my statement. 45 minutes later, several phone calls and various fax numbers later, a very frazzled bank worker finally speaks to the right person who tells him to tell me that my account will soon be unblocked and that they will call me to tell me when.
No phone call, and in the meantime, I now go overdrawn. many more phone calls, and eventually I have any charges refunded and a small amount of compensation paid.
Its simply pathetic, they take your money without any issues, but wont give it back !! - thats theft in my books.
Just opened a Halifax account, took about 2 minutes, and will be closing my 2 Santander accounts as soon as I can get them to close them (thats a whole new story !!).
Their operational procedures are designed by idiots, and the poor customer facing staff have to try and deal with angry customers all day. The people I dealt with were great, but also expressed empathy with my situation and agreed that the process was "barmy".
Excessive overdraft charges, £35 Unauthorised overdraft fee! and £25 paid item fee per transaction. This can add up Ive been caught out waiting on clients to pay and then incurred charges of over £100 for going over my authorised limit for only days.
Santander is my main bank...and was wary when they took over Abbey, but I have had nothing to complain about...much better now their call centres are back in the UK...online service is excellent...and I think they have got better.
Snatander took over Bradford and Bingley. I tried unsuccessfully on line to access my account, phoned help etc adn was told to go to a branch. They looked and looked and couldn't work it out either - back to square one and back to help desk. Hours wasted
The rates on my accounts were all good for 12 months, then became terrible. I stopped putting money in the current account and was gouged £5 per month till I realised.
The branch staff are ill trained and it took several branch visits to close my account and get my money back.
Santander have been a rubbish bank for as long as I can remember. We have moved country and closed our bank account on 30th Jan 2012. They are completely incompetent and sent a cheque for the final amount to our old address in the UK, even though we gave them all our new details. It is now Mar12, 2012 and they still have not repaid our money. We have a phone bill of over $600. We have complained to the ombudsman, who has contacted Santander - still no joy. If they were an ordinary person, we could accuse them of theft! I have given them 1 star, only because this won't let me give them no stars.
Requested a cheque book for my business in January, still waiting on 8 March. Call themselves a bank??
Despite several complaints and numerous telephone calls this bank is unable to provide a service, or indeed escalate the issue to a responsible line manager.
For a small business entirely dependent upon cheque books, this is totally unacceptable.
If anyone has the email address of the MD Robin Foale, please post it on this website
Google 'worst bank in Uk'. It's all there. They wouldn't let me make a balance transfer either over the counter (after the usual 30 minute wait), by phone or online today, now putting my holiday at risk. And this after continuing problems accessing my account, never being rung back by thier non existent customer service department, receiving a replacement card, and being promised internet banking details that never arrived. Awful. And the staff are so, so, rude. Please, please, please, never join this shoddy excuse for a bank.
They do not allow you to take cash out at the counter unless it is over £50. This means when I want my sons judo money I have to take out £30, go overdrawn and be charged, just so I can pay it, and pay the change back into the account.
Great website that allows u two keep in control of your money with ease and simplicity. Very easy to transfer money and set up payments. Everything is made so simple and user friendly
Their new mobile app makes it even easier to keep control with a perfect app that is so intuitive and offers all the services from the website
Please, a useless bank and zero customer support capability. I had a recent issue where the bank had authorised a transaction on a card that had been reported lost. They never ever paid me the money, gave me the run-around, spoke to a different person each time I called, and never took the complain seriously.
This incident begs the question - how safe is our money with Santander. I know I am arranging to move my account now.
You've been warned.
Attempted to open current account and told account live but couldn't access it because security code never came-impossible to speak to anyone without the code- local branch was less than useless-wrote 8 letters without a reply from enayone even their customer services manager- eventually got email address for CEO[last one] and sent him an email- then got contacted by someone on his behalf who hadn't a clue - eventyually managed to disengage completly and withdraw funds-not a happy experience at all.Would never use them again -no confidence in an organisation that is so so impersonal
I have been banking with Santander for over ten years and have only ever had to query something once. The new design website is secure and informative and has specialised software to protect your log in details and passwords. Santander are efficient and on the ball, if they think someone is using your card they ring you immediately to inform you. The staff are friendly and courteous and the branches are always clean and welcoming.
I have recently opened another bank account with a competitor and have also recently moved home. I transferred about £1500 from my Santander account to my other account online.
A few days later I had trouble signing into my online account so I contacted customer services who advised me that they suspected a fraudulent transaction on my account and so i had to answear a few questions to get my account up and running again. They advised me that they spotted the £1500 but couldn't stop it. I received a letter a few days later saying that they couldn't stop the £1500.
Luckily, it was going into my own account so there was no concern, but Santander noticed it but didn't do anything about it.
Further to this, I can't believe in this day and age that it still takes at least 2 working days to do a balance transfer with Santander online!
Robert found this review useful
time after time i tried to accurately follow the instructed steps....i rang the helpline which was pleasant n helpful......BUT still i kept going round in a loop time after time
i understand the need for secure registration but it just didn't work for me and i would like ms clare mc kitterick operations delivery manager at santander bank to look into my case and explain why it all failed to produce a result for me ,please
I could go on forever about the lousy "customer service" this bank offers. Their callcentres are non uk, and I have as yet not managed one successful outcome in any of my dealings with them. Eg: When my debit card expired I was not sent a new one, instead I had to chase for one via their callcentres. This was a disaster, instead of a new card I lost all access to my internet banking as they had registered my card as stolen. It took me a month to get replacement card but I have lost all access to internet banking as they reset my passwords etc and sent me 4 seperate pins, which don't work. I will be moving banks
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