I recently placed 2 orders with Sarenza. The first one took ages to come but I did put this down to all the Jubilee bank holidays that were happening around the same time. When the shoes did arrive I wasnt overly impressed with the quality of the shoes, they were Carvella and I did wonder if they were seconds as they were marked and damaged in some places. I sent both these pairs back for a refund. I received refund for one pair but not the other pair however a quick phone call and the refund was received in the next couple of days.
I ordered another 2 pairs of shoes which arrived much quicker than the first order, again not the best condition but they were Carvella so not sure if this is Carvella issue or if Sarenza are buying up damaged shoes to sell on. I have now sent one of these pairs back and await refund but after first order I dont have any worries.
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