I shopped around for a new laptop and found the save on laptops website and it had the one i wanted. I ordered it on a Tuesday and got it on a Thursday morning which was a very quick delivery to Northern Ireland. The website was easy to use and I was able to track my order with no trouble, so overall I am happy with the laptop and the service and have no complaints.
Prompt delivery with e-mails to let me know when it was due to arrive.
Only thing I haven't sorted out yet is to be able to enter the product code for accessing Microsoft Works. It keeps saying that I'm putting in the wrong code but it's the one that's on the bottom of the laptop...
Perhaps an e-mail by return telling me how to sort it would help guy's?
Otherwise - no probs!
After shopping around and seeing generally good reviews for this company I went through the order process to find at checkout credit card charges were an additional £9.66. I consider this to be well in excess of the costs likely to be incurred by the company for processing a card transaction, and therefore unreasonable. It meant that overall the cost of the laptop was comparable to or higher than a large number of competitors (despite the lower headline quoted price), so I cancelled the order and purchased from another provider.
Prior to buying my laptop from saveonlaptops, I used main high street companies for computer purchases all the time; PC World being the main shop I went to. However, after finding the service less than satisfactory more times than I can count at PC World, I asked a friend for a recommendation of a different seller and she recommended saveonlaptops.
It was fairly easy to find the laptop I wanted with the specs I wanted, ordering was about as simple as internet orders go, and the order was dispatched quickly.
It shows how skewed my opinion of computer sellers has become lately that when I got asked to call in because of an issue by email, I was expecting the worst, like they would take my money and it would be a huge problem and hassle for me to get a laptop like it had been in the past. However, as I called up the answer was very quick and friendly, and the man was quick to get rid of my doubt; 'There isn't anything wrong, we just want to confirm the order before we send it off.' He said.
The level of customer service impressed me so far, compared with other retailers, which would have by now found some kind of issue with my order to have me running around like a headless chicken.
Delivery was smooth and easy, no hitches, the parcel company sent it to my collection point without any issue well-within the time expected. The order actually ended up coming slightly earlier than usual which was a nice plus. Collecting it was a simple matter of going to my shop. The shopkeeper was less-than-friendly but I know that was down to the shop itself which I already knew to be a bit rubbish in terms of being nice to people, nothing to do with saveonlaptops. Picked up the laptop, took it back and had it working well soon after.
I honestly couldn't find a fault with the service or the value of the laptop I bought from this company, and I would recommend it to anyone and everyone. I personally am never buying a laptop from the high street again, as my expectations of computer sellers have been vastly raised by this company.
By far the cheapest for this Lenovo laptop. Ordered at 15.45 Tuesday afternoon paid for next day delivery. Texts to say it was on its way. Email confirmation for delivery next day. Further e-mail for delivery time between 13.40 and 14.40.
No contact faultless service. And that includes their Delivery service DPD.
First Rate, would not hesitate to use again.
This company has both, their own e-shop and an eBay store and still can react very swiftly on customer requests and orders. My laptop has arrived on 2nd day after I purchased it in good packaging and was exactly as advertised. Also, the company prices are unbeatable - I've searched multiple MSI resellers and this company has the lowest prices of them all. Satisfaction++
The order was processed without delay and arrived the next day. The only issue I had was with the courier not knocking the door and taking the parcel away.
However, it was delivered the next business working day without issue.
Saveonlaptops emailed and text to confirm despatch and the courier emailed to confirm approximate delivery time. All in all excellent!
I purchased 2 tablets and a laptop from them. The tablets were ok but the laptop I wanted and ordered was suddenly out of stock. They never advised me it was only because I contacted them that I found out.
They offered me another (more expensive) laptop which I paid the extra. The main requirement was it had to be small and lightweight. The laptop that arrived must have been an old one which was extremely large and heavy. Not what I wanted.
When I phoned to complain to see if I could change for a lighter laptop (even to pay the extra again), they refused even though the only reason I purchased the laptop as it was recommended by them.
DO NOT TRUST THIS COMPANY.
The entire ordering process with these guys is impeccable, nothing short of perfection.
Finding the right products are easy, placing an order is easy, you're kept up to date about the order throughout, right up until it's on your doorstep via emails and txt messages.
We wont be going anywhere else for our products, shame we cant order everything with this level of service.
I ordered a tablet from there which was faulty within first 7 days. Called the manufacturer and they confirmed the fault and advise to return the item to the seller. Returned to the seller (Box oR Saveonlaptop or whatever). Several days after receiving they asked me to provide them with the password. i told them there is no password, but they keep on asking and finally said the item is not found faulty because I didn't provide with the password (which didn't exist). Now they have refund the money but only £329 rather than £429 which I paid to them. I am now going to complain about them to OFT. Will also contact my credit card issued to obtain the remaining money.
After researching what laptop I wanted, saveonlaptops had the right one for me and at least £200 cheaper than any other similar spec'd laptop on the market. Hassle free checkout online and the item arrived the next day in pristine condition. Cannot fault the service offered and would highly recommend this company to anyone needing a new laptop.
(Bought an MSI CX61 core i7 laptop upgraded to 16Gb RAM)
Excellent service and value. Laptop delivered Promptly. I also have to commend the delivery company for their punctual communication and service. One query relating to the product ws dealt with quickly and effectively.
Great product, a bit of confusion on the delivery in that the tracking didnt work properly and I had to chase the delivery firm who said it was awaiting to be sent when in fact it had already arrived at the delivery location but after a few phone calls it was resolved easily enough.
I was really impressed with them. There was an issue with my credit card details and they text me as soon as they opened to ask me to call them. Got through in minutes and sorted out the issue. The Laptop arrived the next day, amazing speed. They also use the collect+ service which is great if you work and need a place close to home for the parcel to be dropped off (mine was local co-op).
Was sent the wrong laptop, turns out they don't even have that laptop in stock i.e. it was falsely advertised on their website. I finally got a refund but customer service was slow and didn't apologise for taking over a week to send me the right laptop. Would not use them again.
My friend found me a laptop on Saveonlaptops.co.uk that was a very good price. After looking around at other options I decided to buy the laptop from Saveonlaptops.co.uk.
I ordered on Thursday evening (free P&P option) and received the laptop on Monday!
I was kept informed every step of the way, from order dispatch to when it was going to be at my door!
Would recommend Saveonlaptops.co.uk to anyone looking to buy a laptop anytime soon!
I am so happy with save on laptops. I haven't order anything from them but I took the risk and bought 2 laptops. It was Sunday afternoon. Monday I had to call them to confirm the order and Tuesday the laptops were at home. I will recommend this website to all my friends. Thank you
I haven't previously bought anything from Save on Laptops so was taking a chance. I looked on the internet after having the usual "it's out of stock" conversation at Currys. I did a price comparison for the model we were going to buy and Currys was the best price. I looked then at any company selling laptops. Save on... we're selling better spec'd laptops so went for it. Frustratingly the commercial part of the transaction didn't work. I decided to ring Save on... direct. They told me they couldn't take sales over the phone but suggested that as I was using an iPad the reason for the transaction not working was because of restrictions on using it. Switched to my desktop and no problems with completing the transaction. I received the order within 2 days at no extra cost which was really great service. Very happy with purchase and will definitely go back to Save on... for my next order. Great Job.
I ordered my Sony SVE17 laptop on Tuesday morning,selecting next day delivery.As soon as I had placed my order I received a detailed invoice and delivery details.On the Wednesday I was able to track where my parcels were at any given time.They arrived within the estimated time slots,well packaged and protected.I have since ordered an extended warranty and even that has arrived by courier,and yes I was able to track that too.I would have no hesitation in buying from Save on Laptops again or recommending them to anyone.
This is the first time I've bought anything from 'Save on Laptops'. My experience has been first class from the point of view of both price and service. In fact I was so impressed I've put a link to 'Save on Laptops' on the general links page of my website: www.jimbakersonlinelearning.co.uk.
Ordered an MSI CX61-2OD-11UK Via SOL website, paid the charge for next day delivery.
Product arrived the following day with no problems, was kept fully informed of delivery progress throughout through an online tracking service complete with GPS location of the courier which was a nice touch
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