My old laptop crashed and I wanted a new one which would be affordable and would allow me some light gaming as well as good overall performance. since my budget was not huge, I was very happy to get this deal. The laptop price was lower here than either on official site or the Amazon pages. So that was nice.
it arrived within 2 days ( I did purchase the additional delivery!) through DPD, and I was able to track it online as well as receive smses throughout, which was nice as I didn't have to stalk my own front door for the delivery man.
The only reason that I give it 4 stars rather than 5 is that it took an unusually long time for my credit card details to go through. (failed a couple of times, but finally succeeded in the end.)
I would definitely recommend this company, they have great deals on laptops and provide high quality service. My item was dispatched really fast and all my enquiries were dealt with promptly. The staff were very helpful and polite. I am really happy with my purchase.
Ordered my Lenovo G510 laptop after 5pm, it was delivered free, the next day before 2pm. I could track the delivery all the way, and even got a email specifying the 1 hour timeslot when it would be delivered. Very happy with the purchase, did a lot of research on prices, and this was the best price. Overall very happy, would definitely use again.
Even though I did not pay extra for speedy delivery - the laptop arrived the next working day. Unfortunately, it was not the laptop I had ordered - the Intel i3 processor was not correct and the laptop I received had an inferior processor.I emailed the sales and returns department but the emails were returned as their inbox was not accepting emails. I also emailed the sales and returns department of Box.co.uk (the parent company) - same result - my emails were bounced back. I used their online form to contact them (both at saveonlaptops and Box) - but when I hit submit I got no message to suggest that my contact form had been accepted.
I was now much more frustrated by their attempts to avoid dealing with me than I was by the delivery of the wrong product, and was going down the small-claims and county-court route to seek redress. However, one of my online contacts must have got through as I got a response from them to raise a returns RMA.
Based on my lack of ability to contact them before, I decided against trying to return the laptop - I had no confidence that they could handle a return and I doubt that I would see it or a refund again.
The delivery is great - but their after sales service stinks. They would be a thousand times more successful if they had a reasonable after-sales service.
I ordered my Lenovo U410 and it arrived with me in Scotland less than 24 hours after, and that was with the free delivery! The price was much cheaper than elsewhere on the internet and the item was in perfect condition. I am very impressed and would certainly buy from them again. Great service!
Bought two HP laptops to give as Christmas presents to my sons. Chose the HP ones as had a £75 cashback each. After waiting 30 days as required and submitting my cashback claim to HP, was told that my claim was accepted. When it came time for HP to pay up they claim T&C state as an individual buyer, they cannot pay me cashback for more than 1 unit (as more than one would not be for "personal use").
Instead of £150 cashback they are only offering me £75. Both HP and Save On Laptops are referring me back to "Terms and Conditions" which seems like a way to weasel out of paying out.
As a customer, I feel very short-changed. Buyer beware of cashback offers!!!