Even though I did not pay extra for speedy delivery - the laptop arrived the next working day. Unfortunately, it was not the laptop I had ordered - the Intel i3 processor was not correct and the laptop I received had an inferior processor.I emailed the sales and returns department but the emails were returned as their inbox was not accepting emails. I also emailed the sales and returns department of Box.co.uk (the parent company) - same result - my emails were bounced back. I used their online form to contact them (both at saveonlaptops and Box) - but when I hit submit I got no message to suggest that my contact form had been accepted.
I was now much more frustrated by their attempts to avoid dealing with me than I was by the delivery of the wrong product, and was going down the small-claims and county-court route to seek redress. However, one of my online contacts must have got through as I got a response from them to raise a returns RMA.
Based on my lack of ability to contact them before, I decided against trying to return the laptop - I had no confidence that they could handle a return and I doubt that I would see it or a refund again.
The delivery is great - but their after sales service stinks. They would be a thousand times more successful if they had a reasonable after-sales service.
I ordered my Lenovo U410 and it arrived with me in Scotland less than 24 hours after, and that was with the free delivery! The price was much cheaper than elsewhere on the internet and the item was in perfect condition. I am very impressed and would certainly buy from them again. Great service!
Bought two HP laptops to give as Christmas presents to my sons. Chose the HP ones as had a £75 cashback each. After waiting 30 days as required and submitting my cashback claim to HP, was told that my claim was accepted. When it came time for HP to pay up they claim T&C state as an individual buyer, they cannot pay me cashback for more than 1 unit (as more than one would not be for "personal use").
Instead of £150 cashback they are only offering me £75. Both HP and Save On Laptops are referring me back to "Terms and Conditions" which seems like a way to weasel out of paying out.
As a customer, I feel very short-changed. Buyer beware of cashback offers!!!
I was very happy with the price which is why i ordered the laptop. The delivery service was very vood but unfortunately the laptop wasnt. As soon as i set it up it has been very slow and keeps freezing every few minutes. When i rang technical i was told my kids must have download something to cause this problem but my kids hardly touched it as they were aware of the problem. He adviced me to buy a recovery disc which i was told it would cost £34 something but wasnt told the price was excluding VAT until i got a confirmation email. I have to wait 10 days before i receive it so until then i am stuck with a laptop which keeps freezing and ever so slow.
I honestly wasn't expecting it to be so fast, ordered on thursday, and on friday it had arrived, also, the computer i bought is excelent, found the exact same model on a diferent shop the same day, 130£ more expensive. Honestly im impressed. Good job guys.
I ordered my Lenovo Z500 on the Sunday night and collected it from my local click and collect shop on the Tuesday evening. The laptop was well packaged and the whole experience from ordering to collection was faultless. In addition, the price was competitive. It is difficult to imagine a better service than this. In addition, the laptop is fantastic. I couldn't be more pleased!
After hearing excellent things about this company through my boyfriend when the time came to get a new laptop they were my first choice. After looking at similar laptops available at other stores this was by far the cheapest. The ordering process was simple and easy. There was a slight hiccup with the PayPal transaction but after phoning their helpline (no 0800 numbers!) and getting through straight away to a very helpful sales associate this was resolved quickly. Having paid for express two day delivery and their being a hold up in dispatch due to PayPal they have sent the laptop with next day delivery free of charge so it will still arrive on time. Personally, I think this is one of the best online businesses I have dealt with and I will have no reservations on coming back to them when I need to purchase a new laptop or tablet in the future.
A few minutes on their site, then a few emails from the carrier and next day it arrived as expected. Telephone support minimal however so if there was a problem not sure how well it would have been dealt with? The G770 Lenovo was fantastic by the way! Jan 2012.
I must say I can't fault the service I received from SaveOnLaptops. They diligence around security of card payment was something I've not experienced before, and was impressed. The delivery through Collect+ was excellent, and the communication throughout the process was also excellent. Overall, I'm very happy with my laptop and the service provided. Well Done SaveOnLaptops!!
When i first saw this site, i wasn't to sure about it. But then i saw the prices and some other reviews and thought that it was good enough to go ahead with my purchase. Before i has purchased however, i had many questions, which when i did ask were answered with in 5 minutes and gave amazing responses. Even after i had purchased my laptop and bought extended warranty with it, i was not sure as to how activate it, when i asked them what i needed to do, they said if i was unable to do it, they would do it for me, which they did. The delivery was as promised, all goods came in great condition. Every sales person i had spoken to also gave amazing help, the customer service alone was amazing let alone the price of the actual product.