Came within a couple of days, and only fired it up to see if everything was OK.It is a crimbo present for my son, so will be commenting further very soon, but first impressions are very good.Would recommend to friends and family.
Not often you find the best price for an item and don't have to compromise on service. Simply ordered it and received comms. regarding despatch from saveonlaptops, then again from the courier.Totally recommended.
I shopped around for a new laptop and found the save on laptops website and it had the one i wanted. I ordered it on a Tuesday and got it on a Thursday morning which was a very quick delivery to Northern Ireland. The website was easy to use and I was able to track my order with no trouble, so overall I am happy with the laptop and the service and have no complaints.
Prompt delivery with e-mails to let me know when it was due to arrive. Only thing I haven't sorted out yet is to be able to enter the product code for accessing Microsoft Works. It keeps saying that I'm putting in the wrong code but it's the one that's on the bottom of the laptop... Perhaps an e-mail by return telling me how to sort it would help guy's? Otherwise - no probs!
After shopping around and seeing generally good reviews for this company I went through the order process to find at checkout credit card charges were an additional £9.66. I consider this to be well in excess of the costs likely to be incurred by the company for processing a card transaction, and therefore unreasonable. It meant that overall the cost of the laptop was comparable to or higher than a large number of competitors (despite the lower headline quoted price), so I cancelled the order and purchased from another provider.
Prior to buying my laptop from saveonlaptops, I used main high street companies for computer purchases all the time; PC World being the main shop I went to. However, after finding the service less than satisfactory more times than I can count at PC World, I asked a friend for a recommendation of a different seller and she recommended saveonlaptops.
It was fairly easy to find the laptop I wanted with the specs I wanted, ordering was about as simple as internet orders go, and the order was dispatched quickly.
It shows how skewed my opinion of computer sellers has become lately that when I got asked to call in because of an issue by email, I was expecting the worst, like they would take my money and it would be a huge problem and hassle for me to get a laptop like it had been in the past. However, as I called up the answer was very quick and friendly, and the man was quick to get rid of my doubt; 'There isn't anything wrong, we just want to confirm the order before we send it off.' He said.
The level of customer service impressed me so far, compared with other retailers, which would have by now found some kind of issue with my order to have me running around like a headless chicken.
Delivery was smooth and easy, no hitches, the parcel company sent it to my collection point without any issue well-within the time expected. The order actually ended up coming slightly earlier than usual which was a nice plus. Collecting it was a simple matter of going to my shop. The shopkeeper was less-than-friendly but I know that was down to the shop itself which I already knew to be a bit rubbish in terms of being nice to people, nothing to do with saveonlaptops. Picked up the laptop, took it back and had it working well soon after.
I honestly couldn't find a fault with the service or the value of the laptop I bought from this company, and I would recommend it to anyone and everyone. I personally am never buying a laptop from the high street again, as my expectations of computer sellers have been vastly raised by this company.
By far the cheapest for this Lenovo laptop. Ordered at 15.45 Tuesday afternoon paid for next day delivery. Texts to say it was on its way. Email confirmation for delivery next day. Further e-mail for delivery time between 13.40 and 14.40.
No contact faultless service. And that includes their Delivery service DPD.
This company has both, their own e-shop and an eBay store and still can react very swiftly on customer requests and orders. My laptop has arrived on 2nd day after I purchased it in good packaging and was exactly as advertised. Also, the company prices are unbeatable - I've searched multiple MSI resellers and this company has the lowest prices of them all. Satisfaction++
I purchased 2 tablets and a laptop from them. The tablets were ok but the laptop I wanted and ordered was suddenly out of stock. They never advised me it was only because I contacted them that I found out.
They offered me another (more expensive) laptop which I paid the extra. The main requirement was it had to be small and lightweight. The laptop that arrived must have been an old one which was extremely large and heavy. Not what I wanted.
When I phoned to complain to see if I could change for a lighter laptop (even to pay the extra again), they refused even though the only reason I purchased the laptop as it was recommended by them.