Very good online store! - I was skeptical with the reviews posted by other users so i decided to give Saverpoint a try, I ordered my item and received item within 3-5 days as promised, great communication on the phone, and items arrived in very good time. I am happy and will defiantly return to buy again. Thank you.
I've used Saverpoint for 3 years. The first year, I received my product hassle free. The second year, I only received my product after emailing them to complain. This year, I received no product and their customer services people were downright rude when I tried to chase. Not received a serial code product after 3 weeks, they claimed the code was sent on the day of ordering (which it wasn't) and now say it will take 7 - 14 days to re-send the code. I will never use them again.
This company eventually sends your order ( Sometimes weeks later ) with shortages . It is pointless sending an e-mail as they do NOT reply !!! ( their own admission , stating we do not usually respond to e-mails using their contact us link on their website ) . All they wish you to do is to use their expensive 0843 number . Not a company that I would place further orders with !!!!!
I have purchased 3 orders from this company. First 2 orders were ok no problems, but third was a nightmare.
Do a Quick search in google "saverpoint scam" or "saverpoint review" you will see there are many others.
they never reply to emails and when you call asking for support they are rude.
after 1 and half months after paying for order and still not received order or refund i had to contact my bank and report a fraud transaction as this company did not up hold there end, the bank have taken the money back and refunded me
you may save few quid here but may get alot of hastle too, id rather pay little more with a professional company.
I bought the Mcafee Internet Secuirty 2013 on a digital download code, I bought it in the afternoon, and the following working day i received an email with the code. All good, will definately use again :)
Never ordered from their website before, and I gave Saverpoint a try I didn't experience any issues with them. Delivery was a fast hence the 5 stars. I will recommend Saverpoint to other users. They are good on the serial codes as they will deliver them to you via email within a day or two. Excellent Service.
Saverpoint has lowest prices I've been able to find. Delivery was quick, as promised. Ordering a Norton internet security program is just as easy as buying them on any other website/in-store. Customer service is good and can be improved in some areas.
purchased AVG good price told up to a week to arrive. 1 week no AVG change order to the download version told two days 1 week nothing cancel order told a 4 days to refund 1 week later no refund rang and was told it was not there fault it was worldpay and would be 4 weeks 4 weeks no refund changed order and was told 1 week delivery 2 weeks later no item no contact wet to bank to inform them that this company is steeling my money and the started the chargeback process next day refund in my account BE WARNED NEVER USE SAVERPOINT.COM FOR ANYTHING WORST COMPANY EVER DO NOT USE APPAULING SERVICE EMAIL IS A WASTE OF TIME I will be reporting this to trading standards AN HAVE CONTACTED WORLDPAY TO LET THEM NO HOW PATHETIC THIS COMPANY OPERATED THEY ARE NOT HAPPY WITH YOUR POOR RECORD DO NOT USE THEY ARE FRAUDSTERS AND CONMEN
I'm grateful for Trustpilot's reviews. I was on the phone for the 2nd time this week to Saverpoint.com and encountered the same stalling stonewalling technique reporter by other reviewers. I wish I'd read the reviews before ordering virus protection. They offered a CD for use on two computers so I paid through Paypal on Feb 16th. By March 10 nothing had arrived so I wrote them- no reply so I phoned and was told no CD' s at their warehouse but they could send me a key to dowload the programme. No key came so I phoned today, the 14th march and was told the warehouse hadn't confirmed that the discs had not been sent and they couldn't send the key until they heard back from the warehouse. I tried to insist that they email me to tell me when I could expect the goods but was told (eventually) they could not do this, that I was shouting (I wasn't but felt like it) and they would hang up so I spoke more softly but got no further so we ended the call. At my wit's end I looked up reviews on line and came across this website. I thought I should add my warning. I'll try the recommended remedy.
Took payment immediately for an item they didn't have in stock. After waiting 3 weeks for delivery I contacted them to be told they were still waiting on the item coming into stock and didn't know when this would be so I cancelled the order. It then took several telephone calls to the most UNHELPFUL, ARROGANT and ARGUMENTATIVE customer "support" team I have ever had the misfortune to deal with. After waiting 6-8 weeks I finally got my money back but would NEVER deal with this absolute shambles of a company again.
There are so many decent, honest online traders out there nowadays that you should never need to use such a poorly run company.
I purchased three items over the last couple of years?? My fault as I assumed that they couldn't be THAT bad all the time?
First purchased Norton 360 and it arrived but was only Norton 2011 called the number and told to return it for a full refund. I would not because it was not my responsibility to return it. Eventually they refunded but never heard anything from them!
Second Purchase was a charger cable for my iphone 4s purchased paid and waited. After 4 weeks I emailed and got the standard response to ring them on the 0843, a number they try to keep you talking as they earn revenue from it, again after a further 4 weeks I called again, the item was listed as pending the money had been taken out of account by WorldPay (another useless company unwilling to help) I called them on 01283740222 their landline number as it was delivered the next day??????
The third purchase was a TV simulator however I received a dummy camera. I called them to complain and was told to return it by recorded (at my cost) for a refund? I mentioned that I would not return it at MY COST the mistake was theirs and they should refund and refund ALL RETURN POSTAGE under the Distance Selling Regulations. The CSA said it was not possible and they did not need to comply with the regulations?? I them advised him to arrange a pick up of the item and refund immediately under the same regulations. The online sellers do not want you to know about this section of the regualations but you CAN DEMAND A FULL REFUND and MAKE THEM (ANY ONLINE SELLER) ARRANGE A COURIER OR OTHER DELIVERY COMPANY PICK UP THE ITEM AT THEIR COST AND YOUR CONVENIENCE (within reason)
The next time you have this problem invoke this part of the regulations. Demand Refund and ask them to arrange its pick up for return.
When I invoked this they refunded within 5 minutes and then sent me an email to keep it, dispose of it or sell it because it item was not worth them courier it back to them.
I ordered antivirus software but as it took so long I e-mailed them to cancel the order. As I found out they never reply to e-mails. They said I could send it back when received and a refund processed. I did this and called about my refund. This was in January. They claimed I hadn't sent it back. I wrote to them and they then claimed I had opened the product which was a lie. They said they would contact Norton to see if it was registered to me. I said that was fine. Never heard anything else. I called them today 4th April to find out what was happening. They hung up on me and then processed the refund in the time I took to call back. In effect the refund would never have been processed if I hadn't called. Cowboys. Don't use them.
I have had the misfortune of using this company to purchase Norton 2012 (3 user). First product received was 2011 version with instructions of using to download 2012 version. If I had wanted this I would have purchased it (even cheaper on their site!). After loads of problems and excuses was sent a 2012 version which turned out to be 1 licence system builder disc with instructions how to get it to go on three installs. This is NOT what was ordered and after weeks of problems and delays is what I have ended up with. Don't bother emailing automated reply with no follow up.