I ordered a nitro radio controlled car from Saverstore as it was significantly cheaper than I could find elsewhere. I only searched for reviews of the company because on reflection the price seemed too good to be true and suspected a rip off. When I viewed this review page I was confronted with all the bad reviews and felt I was in for a long wait for my item at best or not receive it at all.
After ordering the status page showed 'awaiting stock delivery' and estimated shipping date. Then on the expected shipping date the status changed to 'to be updated' which of course concerned me as I thought all the bad reviews were coming true. However the following day I checked the website and was pleased to find that the status had changed to complete. I received the car the next day. Perfect item, great packaging and all as described.
Positive - Very happy that I saved a great deal of money using this website.
Small negative - The information on the order status page could do with being more informative.
I ordered a product which the Saverstore website stated was 'in stock' and would be sent within three days. After I placed the order, the status on my order was changed to 'awaiting stock'. The three day deadline was then not met. I looked again at the product range on their website, and was surprised to see Saverstore was still saying the product I had ordered was 'in stock'. After two weeks, I received an email from Saverstore that the product I had ordered was not available and that it would refund my payment.
I went to Lambda-tek and ordered the product from them instead for the same price and Lamba-tek delivered it to me within 24 hours.
I ordered some software and licenses that showed in stock.
Once ordered, and paid for of course, this status then changed to AWAITING STOCK DELIVERY
I telephoned the company and was assured that it would be received even though it said it was awaiting stock. After not receiving it in the days promised and using their online tracking which still showed it as out of stock, I called to ask about cancelling. I was told to cancel using the Saverstore online cancellation button. This button DOES NOT exist. So I called back and i used the email form as told by their representative. Two days later I received the product after cancelling, I called for a refund and return and was told that this was not possible as I now had the product. When I called to ask why, I was hung up on and then told that I lied and I never called to cancel. I have then emailed them 4 times and no response. I have contacted my card company to refute charges and Trading Standards to complain. I would hate for anyone else to have to waste time dealing with them.
BEWARE this company is not trustworthy. They will tell half truths and keep your money. I am not the first person to have problems with this company. Do a search and you will see that this Company is ripping people off, giving false delivery times and plainly not being honest.
I ordered on Tuesday 2nd July a PC case from this company, it was needed to build a PC for a customer of mine, and I ordered this specific case, a Storm 2, as it said on the site IN STOCK
Once ordered, and paid for of course, this status then changed to AWAITING STOCK DELIVERY
I telephoned the company, but could not get through, so I tried again the following day, and spoke to a guy who then told me that SAVERSTORE does not hold all lines of product in stock (which is fair enough not all lines would be expected to be held) and that this would be sent directly to me from the supplier
I asked why then did the product page state this as in stock?
The reply was "I am not sure"
Not very sure were you!!
I was assured this would be to me for the weekend, delivery would be Friday the 5th July, and I expressed my concerns as this was important, it HAD to be here on the 5th, I was assured it would be.....
I emailed them on the 3rd to check, and received an email reply telling me it is due for delivery tomorrow....
5th comes, all delivery guys I have in been and gone... no case...
Phoned them to find out where it is,
"oh, Im sorry, it wont now be to you until the earliest on Monday, still awaiting stock"
I had a minor melt down on the phone, and there answer to all the above was "Im really sorry, but you will not get this till Monday"
As a result, the guy cancelled his order, he needed it for the Sunday for a present for his game mad son, so all the other components I brought have now had to be sent back, at MY COST, for a credit
Thank you so much to this company, you have cost me time, money, and a loss of income, because your left hand doesnt know what your right hand is doing
Well done.... and you think a SORRY will cover that, I will NEVER use your services again, EVER
Tried to buy an awesome deal, kingston 8gb 2133 ram for only £16!!. Paid for the item online, and the order status went on hold. Phoned up, and they said..."oh it appears we just sold the last item this morning, would you like another". NO! I asked for refund, and they promptly refunded. I checked the site again... and lo and behold the item is STILL ON SALE though they have no stock.
Ridiculous price designed to bring people to their site. Its called lying in normal circumstance.
Don't bother with these guys.
The item I want is still showing as In Stock on the site. However, after 2 weeks my order is still sitting at the status 'waiting for stock delivery' and I have had no response from customer service for my queries about when they intend to ship.
What a waste of time
We ordered a build it yourself computer from Saverstore, they did not have one of the components in stock, but upgraded us at no cost after I phoned them to ask why the order was showing as waiting for stock, also we were able to speak to an expert who answered all our question. Delivery was within 2 working days. Very good value for money.
Just placed an order from them, and was informed it will be delivered within 3-5 days.
2 weeks later, I went to their website to see what was going on, and looking at the tracking system, I could see that they didn't even have it in stock yet.
Ok, I understand they can't have everything in stock all the time, but there was not a single e-mail from their site informing me of any delays.
I then filled in their contact form and told them that if they cannot get the order to me within the next 2 days, to cancel it and refund me.
Once again, I received no reply, and have just sent in another request to have the order cancelled.
It also states in the FAQ that their is a 'Cancel Order' button in the Invoice section of the site, but this is false, the only way to cancel is to send a customer support form to their non-existent support team.
1/10, will never ever use again.
Purchased a high end Gigabyte motherboard sold at 50% of original Aug 2011 price (best price on-line). Smooth transaction and able to collect from Luton collection point within 3 days. Good comms and item packaging was perfect.
First time I have purchased for a number of years and slightly sad to see the 1994 placard proclaiming Watford Electronics 25 years in business. I used to buy stuff from the counter for a number of years and they were always helpful and knowledgeable.
why does this shop insist on having stock listed on the website then take your payment, only to have it refunded because the item is actually out of stock, why not save all the hassle and have an out of stock label in the listing!!! wow that would be helpfull now wouldnt it. the item i have been told is out of stock is STILL coming up as IN STOCK on the website, very helpfull.
i dont like Placing orders, Paying, Recieving Confirmation than a day or two later when you are actually expecting the item to arrive recieving an e mail stating out of stock and a refund will be given. Time now to start again looking for the product at a good price which another company can deliver all be it probably a few days latyer now than i wanted!
To say this company has poor customer service is an insult to poor customer service- it's actually far worse than poor. I ordered Harry Potter Lego Diagon Alley for my 6 year old son using his Christmas money on the 1st of january and recieved confirmation of my order that same day. Three days later I receive an email cancelling my order and giving me a refund (the only thing I'm happy about at the moment) saying they no longer had any stock. When I checked the website they were advertising the lego set, but at an increased price. I called customer services to be told that when i ordered it was only a promotional stock, that there was none left and because it was Xmas they didnt have staff available to change the website. I then wrote an email asking for a full explanation as to why they were not honouring my confirmed order they stated that the new stock was from a different supplier at a different cost and they couldn't offer me the product and absorb the cost difference. Poor excuse in my book as I ordered the product in good faith according to the advert on their website - hardly my fault they can't get their advertising sorted during the busiest time of the year for online shopping. Needless to say I think they are shoddy, misleading, dishonourable and a disgrace to customer services. I will never reccomend this company and they will never get a penny of my hard earned money. POOR POOR POOR POOR POOR WORSE THAN POOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I ordered a new computer system for work on the 22nd July 2011, it was on a promotion and showed as in stock ready for delivery in 2-3 working days.
When I hadn't received it in by the following Thursday I contacted them to see where it was as it now showed on order tracking as 'awaiting delivery from supplier'. I eventually spoke with them on Tuesday 2nd August.
I was told it was oversubscribed and was offered a replacement system instead, which was in stock so 2-3 working days delivery.
Now the tracking shows as, guess what 'awaiting delivery form supplier', which means no new PC for me.
I sent them a message on the 4th asking what was happening, got no reply so called them at lunch time today 5th August. Sure enough the item is awaiting delivery to them from their supplier and they expect them on Monday 8th August, I've been told I will get free next day delivery so should have it by Tuesday 9th August.
I don't see this as next day delivery as the original order was 22nd July. It's certainly more than the 2-3 working days shown on their website.
Incidentaly the replacement system they offered me still shows as in-stock on their website, even though it isn't. Is this false advertising I wonder, hrm, let me go check the legal books.
I've ordered from them before and the equipment has been fine, but this is simply not good enough.
I own a small business, which is now expanding and need to order quite a few IT systems and peripherals over the next 2 months, but I think I'll have to order elsewhere. I would recommend anyone else thinking of ordering from this shower should do the same.
In the last three years I've bought a number of items from Saverstore and never had any problems. Most recently bought a Samsung Laptop for far less than I could find it anywhere else. Saverstore showed it as delivery in 1 to 3 days. It was delivered at 10am the next day.
A number of my friends also use the site and none of them has had a problem.
I have used saverstore for years and get the eshot all the time
I got the latest and there was a 24" AOC LED screen on there at a great price so ordered yesterday at 4:30pm ish got it this morning delivered to my places of work.
I read the comment below and thought that is not the experience I have had with them and i have had the type of service from other Very Large online retailers.
I suspect there are 2 sides to any story and I felt I should give mine.
Magpie found this review useful
Ordered a chair which saverstore stated was in stock. When the stated dispatch date passed and dispatch confirmation wasn't recieved I chased. No reply but the order status changed on order tracking. Another dispatch date missed. Then I received an email stating the order was cancelled due to the product being discontinued yet the website still shows it in stock. Great service!!!!
My experience of Saverstore (should be called Saver Poor) was awful and shockingly bad. Here is briefly what happened. I ordered some Memory showing as in stock with a delivery of 1-3 days and duly paid via debit card. This was a Sunday. The status of the order online in my account was completely misleading so I emailed on the Tuesday for dispatch information. No reply whatsoever. I emailed on the Wednesday in the morning. No reply. I waited in for this product each day as it could have arrived with no warning because of their site. I emailed again late Wednesday to let them know I was concerned and unhappy about the customer service so far and finally I got a reply on the Thursday stating the item was not actually in stock, couldn’t be found and would I like an alternative (which I didn’t - I knew what I wanted thanks). I told them in no uncertain terms what I thought of their rubbish customer service and demanded an instant refund through PayPal. All of the email communications were from an unnamed sender - a faceless sale guy no doubt and were unapologetic and seemed not bothered to say the least. Finally I got an email after demanding the manager saw my emails called Neil Crowther who although did apologise once went on to state the terms of their website service and stock etc. Basically Saverstore in my experience have advertised a product they don’t have in stock and call off from a central warehouse (yeah right) and then deliver on. In my case, they couldn’t find the stock but didn’t have the guts to email the customer straight off and save me waiting in for 4 days for absolutely nothing. I got loads of excuses about how they advertise on the web and what their protocol is but basically when my order was going wrong they were still advertising this stock that they admitted they couldn't get. I asked for a gesture of goodwill but got told that wouldn't happen but if I used then again (yeah okay after this shambles I’m going to do that!? Laughable) and got offered a between a 5% - 10% discount on next order. So I have to bring this horrible saga back up and beg for a discount. Not happening. My money was returned slowly and again I got explained why etc which wasn't interesting at all and none of my concern. Basically, this is one of the worst cases of customer online shopping I have had and was left feeling stunned by the sheer not bothered attitude and poor customer service and website stock levels. if you want to order from a company that shows stock when it doesn’t have it, offers no customer service within a 48 hour time period, offers no online order updates or information to keep you staying in every single day and on top of that reluctantly offers some meagre apology and discount off a next order they can also mess up again then this is the perfect shop for you. I would use so many others better retailers online that beat these hands down and sometimes on prices too so they haven't got a monopoly on this neither. What good is having a price bettering everyone if they are misleading you to having a stock level anyway?? AVOID this shop at all costs and if one person doesn't use them because of this review I have helped in some way as this was stressful, inconvenient, awful, disgusting service. Saverstore are definitely SAVERPOOR.
Firstly, my order was duplicated. So I cancelled one of them. Two e mails regarding collection from store were ignored. I had a confirmation e mail of dispatch on a Monday with a tracking number. Royal mail track and trace informed me 'the sender has advised us your item will be submitted to us today, November 15' This status remained the same for 8 days. I called customer service twice who were very unhelpful once throwing the phone down on me the other assuring me I would receive the item 'very soon' I finally received the goods on November 25. In brief, they are dreadful. Never again.
I knew exactly which memorex cd lens cleaner I wanted so I went to SAVE some money and shopped on this site.
1st problem was the search feature - showed 2 results one without product photo - so instead of ordering a cd lens cleaner I got sent the dvd cleaner
2nd problem i called them and they admitted there was this image problem and then refused to send me a return jiffy bag. I had to pay for return!
3rd problem they put image up after the event
4th problem they ignored 2 emails stating these facts
5th useless customer support
End result a waste of time and effort.
AVOID at all costs and go to Tescos or Currys or Comet
See for yourself -- google saverstore reviews
I spoke to the sales team to confirm that the toners I was interested in would fit my printer and they were in stock and would be dispatched same day, so far so good.
After numerous phone calIs, emails I am now told that because I hold toners in stock for more than 7 days I cannot return them for a full refund. However I can return them to Saverstore.com for a 15% restocking fee for the suppliers as this is no longer a stocked item, how is it that I should have to stand any cost when the goods were originally ex-stock and mis-sold to me in the first instance?
We are a very small company and have spent over £200 on toners that we cannot use and are going to cost us at least £30 to return to a company that shouldn't have supplied to us in the first instance.
Please do not be misled by the attractive prices, you will pay for it in the long run!
Ordered almost £500 of equipment on Monday afternoon, money was taken from my account immediately. Given the quoted 3 day delivery it should have arrived by Thursday, but by Friday the order had not even reached the warehouse picking stage, and I had had no communication to inform me of any delays.
I then cancelled the order online, and tried to confirm by phone, after 10 minutes on hold I gave up! I later managed to get through, and had the cancellation, and refund, confirmed by an incredibly dour man.
Fortunately after 4 days the money was returned to my account.
Avoid this website at all costs!
Item was not what i ordered online, Yes this Website can be cheap on sum items but this Website is all so vary misleading to us the customers, they are also a rip off. They never answer there phone so you will be waiting on hole for over 30mins. would never shop with them again
I ordered the Dyson DC22 Animal from their website, paid for delivery. The website said the item was in stock and would be shipped in the next 1 to 3 working days. 7 days on and still nothing. After 3 days I emailed the staff who assured me I'd receive it day 5 however nothing showed up. I have emailed them twice since and have had no response.
My order status on their website still says 'Order in Progress' and hasn't changed since placing the order. The 'Estimated Shipment Date' just says N/A.
I have now requested a refund.
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