Reply from Saxen Ltd
[REPLY]
- Reviews (146)
- Chris Bickell
- 1 Review
Good service, would use again.
First time using Saxen. No problems at all, and they were quick to respond on an email query. Product arrived on time and as advertised.
- Mrs Jennifer Anderson
- 1 Review
Outstanding Service!
It is unusual in this day and age to get such good service from a company, but that is what I received from Saxen. Not only do they send you an email to confirm your order, but they take the trouble to ring you to advise when it will be delivered.
Well done Saxen, you could teach other companies a thing or two!
- Paul King
- 2 Reviews
The best company I have ever dealt with
An excellent service ordered at 7.0 pm on Sunday evening it arrived at 2.0 pm on Tuesday incredibly quick an excellent product and at least 25%cheaper than comparable products sold by other companies. I would recommend this company for its service alone without the added superb value for money products
- Adrian
- 3 Reviews
Want the best then go to the best.
Needed replacement arm rest for my Goliath chair, after promises nothing materialized so I contacted Saxen Ltd who were very helpful indeed after a couple of email’s the order was taken, paid on one day and delivered the next.
Special thanks to Alison
A highly recommended Company.
- maureen tingay
- 1 Review
not sure about their delivery firm
bought my shoe cupboard and i was sent 2 seperate emails from the logistics service asking me to click on link to confirm/cancel delivery but both times the link was not available i did email the company as advised on the email and was sent some garbled message about am i the retailer or customer and if i was the customer to contact the retailer why were they sending me emails then talk about going around in circles eventuall had to ring and was given time over the phone and the item was delivered by a very nice man but shame about the organisation the retailer did say i would be called on the telephone number supplied make up your mind email or phone call and if email make sure it works.
- John Sharp
- 1 Review
Great product and great service
I wanted a fitted office built into a single bedroom.
I discussed my requirements with Saxen and chose a supplier.
Some components were bespoke to ensure a total fit but the quality was excellent and everything was delivered on time direct to the house.
I would certainly recommend them to anybody looking for office furniture.
- bogdan kurzatkowski
- 1 Review
good
very nice customer service, delivery on time
I like my home office furniture. The only things is that they do not look for a price which I paid. They look rather cheap, but I like it anyway.
- 1 Review
Sitting pretty . . .
Brown leather executive office chair with oak arms and base arrived sooner than suggested and in very good protective packaging. Assembled easily with the allen key and graphic instructions provided. Did accept further tightening (as advised) after a week of use but still has a smidgeon of side to side play which is of no consequence provided it does not worsen. Is very comfortable and easy moving in all aspects - rolling, tilt, swivel. A bonus was the removable padded leather arm covers which are not shown in the photograph and were unexpected.
- Roger Calvert
- 1 Review
Great product and great service
The chair I ordered met my expectations and the service level from Saxen was superb. The delivery however was slower than expected but that was the courier company's fault and not Saxen. I would recommend their products to anybody.
- Susan MacLean
- Huntingdon, GB
- 1 Review
Excellent service!!
Saxen quoted 10 days delivery and I had the item in my house within 2 days. Placed order on Tuesday morning, despatched Wednesday and delivered on Thursday afternoon. Couldn't fault the service.
- Edwin Bernard
- 1 Review
A perfect internet purchase from beginning to end
I buy a lot of things online, but I've rarely been so impressed. From the ease of choosing my office chair on their website, to the excellent price/quality, and the right amount of communication about my order, including a 1 hour delivery window when it turned up as promised, the entire process was perfect. And I really love the chair - an even better quality than I expected, that has already solved my lower back pain.
- christopher davies
- 1 Review
- Jules W
- 1 Review
Pricey but worth it
I was hesitant to place the order due to the cost however I am incredibly pleased with the cabinets. The service was excellent and the delivery driver was super helpful.
- Jane Richards
- 1 Review
Very reasonable, quick and good to deal with
Ordered this chair on the internet which cost £200+ less than I had been quoted elsewhere. It needed to be made up but this was simple and we are very pleased with the purchase.
- Mr Laban Dearden
- 1 Review
Professional, polite and extremley helpful experience from start to completed delivery.
The whole process of purchase through to final delivery was excellent. The final product is particulalry good, very simple and straight forward to assemble - not always the case with self build furnitiure - great quality.
Would have no hesitation in recommending Saxen.
- Mikey
- 4 Reviews
Good Product, excellent service.
Placed two orders with Saxen Ltd. and asked to defer delivery which was no problem.
There was a minor problem with one of the two items in spite of the goods being very well packaged. This was swiftly resolved by Saxen to my total satisfaction. I would use them again and would recommend them without hesitation.
- Jayson
- 2 Reviews
Internet shopping should be this way!
I was interested in getting the Ergohuman chair. As other websites gave a 5 to 7 week delivery. I emailed Saxon to see if they had stock. A prompt reply was received, which to the reply was, "we can offer a next day delivery (Saturday) at only £5 more". So I ordered. I was kept informed of the delivery all of the way. The chair was well packaged, very easy to install and is one of the most comfortable chairs I have ever had the pleasure of sitting in. I would not hesitate to use Saxon again
- Justine Cardy
- 1 Review
Great product and delivery
The sideboard is a perfect fit for the space I have. It is a bit darker than I was expecting -almost black in appearance rather than dark brown, but I think it will get slightly paler in time as have my other dark wood pieces of furniture.
The delivery company was excellent and the driveer very helpful.
- Jackie Styles
- 1 Review
Fast delivery quality product
I was slightly nervous about buying furniture on line without seeing it. However, I need not have worried. I am delighted with the product which was just as described and good quality. Thank you Saxen.
- Mark Fairhurst
- 1 Review
quick perfesional service with a quality product
the product (computer desk) is great quality. the service received from saxen was second to none, next day delivery, with great communication from start to finish, i would recommend this company.
- rusty
- 1 Review
I ordered - I got
Looking for a decent office chair - Saxen had one that fitted the bill. I ordered and it was delivered within a couple of days. What more do you want?
- Stanley Blackford
- 2 Reviews
EXCELLENT. HARD TO IMPROVE ON THIS SERVICE.
I purchased the Windsor Oak Coffee table to complement a TV cabinet from the same range which has been in use for the last two years without any problems. I have not been disappointed with the latest addition and consider it to be good value. The order/delivery was achieved within nine days. Delivery service by Kinetic was considered to be excellent, especially in the current inclement weather.
- Sally
- 1 Review
Excellent
Filing cabinet exactly as described and very efficient delivery by Kinetic Logistics (Chris)
- nigel jeffery
- 1 Review
Very accurate with response & delivery date certainly recommended company
Very accurate service response would certainly recommend company good quality supplied unit
- Lee
- 2 Reviews
Excellent
Office chair promptly delivered and of the required (and expected) quality for the price.
Saxons service flawless as usual. Highly recommended.
- JohnB
- 1 Review
Good product - good value
Delivery was prompt and efficient, communication was excellent. A lovely looking product, just what could be expected for the price. This is NOT a piece of Sheraton furniture! The door gaps are not perfect, some of the edges are a bit irregular. The handles were a bit loose and I had to fit small washers to the screws. However, the oak is real oak - not veneer - lovely, the overall look is great - just what we wanted!
- Peter D
- 3 Reviews
Friendly and helpful; good product.
I was looking for a sutable wipe-clean chair for use by my special needs son in his bedroom and identified a suitable chair from the Saxen web site. Although I only wanted a single chair this was not a problem and a very helpful lady arranged for it to be shipped to me promptly. The chair itself (a vinyl covered reception chair) is sturdy and just what was needed so I'm very pleased with the service provided.
- cliff winfield
- 1 Review
good quick service
delivered on time i had a query and it was promptly answered
- Phil Harper
- 1 Review
Excellent Product, Excellent Service
The bookshelf I ordered came within the projected time and delivered promptly within the window that I was given a couple of days previously. It was easy to assemble and was exactly the quality I needed.
- stephen southwell
- 1 Review
Pleased with computer desk!!
Happy with quality of our computer desk, the order process and delivery went smoothly. All in all happy with Saxen.
- andy
- 1 Review
Excellent service
We were telephoned to arrange a delivery date for our desk, and it arrived that day! No problems. I have one minor quibble - delivery was specified as from 8a.m. Having got up especially early for this delivery, we received a phone call at 9a.m. to say delivery would be in the afternoon. The same phone call on the previous day would have saved me such an early start!
The assembly instructions are good but there are 3 parts labelled B - but they are not identical once screws, dowells etc added to each one. So just have your wits about you! Finished product is very good.
Would use them again
- Farah Shah
- 1 Review
Excellent service & product.
Ordered product on-line and later that same day was phoned to arrange delivery. Excellent service, delivery staff were very polite and put the bookcase exactly where I needed it. Will definitely use this company again.
- Mrs Jennifer Anderson
- 1 Review
Excellent service!
Hi Saxen Ltd
I am really pleased with my Jual Curve Desk - it looks fantastic!
However, I was delivered a coffee table as well and had to phone up to get them to come and pick it up - hey ho!
- Keith Thompson
- 1 Review
Excellent furniture and service.
The home office furniture was just what we wanted. A good range of quality products and finishes at a reasonable price. The delivery service was excellent.
- JoH
- 2 Reviews
Realises the customer knows best
Saxen provided our office furniture a couple of years ago, but I needed an additional item - in an unusual size. Althought with a little reluctance, they agreed to custom make me a skinny desk, half the depth of standard for occasional visitors to use with a laptop.
It arrived promptly, matched our existing furniture and works a treat.
- jim payne
- 1 Review
great company
ordered parts online within 2 days item delivered. great product would recommend buying from this company
- Kam Troy
- 1 Review
Highly recommended
Evr y happy with the purchase (ergohuman chair): helpful staff, instant dispatch, perfect delivery times with non-yodel like service (DPD is great).
- Mrs Townson
- 1 Review
Efficient company with excellent customer service.
I bought a silverline filing cabinet from this company and wanted a customised colour for a filing cabinet in a range which they don't normally sell. The staff were extremely friendly and helpful, arranged for colour samples to be sent from the manufacturer and then arranged for a special order for the filing cabinet I wanted in my chosen colour. The filing cabinet was delivered within expected time scale. The filing cabinet is extremely good quality and the colour perfect for the room. All in all I am a very satisfied customer and I would recommend this company to anyone.
- Fazeela Hanif
- 3 Reviews
Excellent product
Easy ordering system and excellent product.
The only reason for 4 * rather than 5* is because we were told they would let us know regarding the delivery date, however the product just arrived without notice, which caused us some problems.
- David Aldrich
- 1 Review
Good products, with quick delivery & good customer care. 5Stars
I was given Saxen's details at a recent trade show have tried out the Ergohuman chair from Mesh. Saxen's staff were very helpful, and arranged a speedy delivery, even getting me the prebuilt chair rather than the standard self build option. The chair has dramatically improved my back pain and I am letting everyone know!
