It is unusual in this day and age to get such good service from a company, but that is what I received from Saxen. Not only do they send you an email to confirm your order, but they take the trouble to ring you to advise when it will be delivered.
Well done Saxen, you could teach other companies a thing or two!
An excellent service ordered at 7.0 pm on Sunday evening it arrived at 2.0 pm on Tuesday incredibly quick an excellent product and at least 25%cheaper than comparable products sold by other companies. I would recommend this company for its service alone without the added superb value for money products
Needed replacement arm rest for my Goliath chair, after promises nothing materialized so I contacted Saxen Ltd who were very helpful indeed after a couple of email’s the order was taken, paid on one day and delivered the next.
Special thanks to Alison
A highly recommended Company.
bought my shoe cupboard and i was sent 2 seperate emails from the logistics service asking me to click on link to confirm/cancel delivery but both times the link was not available i did email the company as advised on the email and was sent some garbled message about am i the retailer or customer and if i was the customer to contact the retailer why were they sending me emails then talk about going around in circles eventuall had to ring and was given time over the phone and the item was delivered by a very nice man but shame about the organisation the retailer did say i would be called on the telephone number supplied make up your mind email or phone call and if email make sure it works.
I wanted a fitted office built into a single bedroom.
I discussed my requirements with Saxen and chose a supplier.
Some components were bespoke to ensure a total fit but the quality was excellent and everything was delivered on time direct to the house.
I would certainly recommend them to anybody looking for office furniture.
Brown leather executive office chair with oak arms and base arrived sooner than suggested and in very good protective packaging. Assembled easily with the allen key and graphic instructions provided. Did accept further tightening (as advised) after a week of use but still has a smidgeon of side to side play which is of no consequence provided it does not worsen. Is very comfortable and easy moving in all aspects - rolling, tilt, swivel. A bonus was the removable padded leather arm covers which are not shown in the photograph and were unexpected.
The chair I ordered met my expectations and the service level from Saxen was superb. The delivery however was slower than expected but that was the courier company's fault and not Saxen. I would recommend their products to anybody.
I buy a lot of things online, but I've rarely been so impressed. From the ease of choosing my office chair on their website, to the excellent price/quality, and the right amount of communication about my order, including a 1 hour delivery window when it turned up as promised, the entire process was perfect. And I really love the chair - an even better quality than I expected, that has already solved my lower back pain.
Ordered this chair on the internet which cost £200+ less than I had been quoted elsewhere. It needed to be made up but this was simple and we are very pleased with the purchase.
The whole process of purchase through to final delivery was excellent. The final product is particulalry good, very simple and straight forward to assemble - not always the case with self build furnitiure - great quality.
Would have no hesitation in recommending Saxen.
Placed two orders with Saxen Ltd. and asked to defer delivery which was no problem.
There was a minor problem with one of the two items in spite of the goods being very well packaged. This was swiftly resolved by Saxen to my total satisfaction. I would use them again and would recommend them without hesitation.
I was interested in getting the Ergohuman chair. As other websites gave a 5 to 7 week delivery. I emailed Saxon to see if they had stock. A prompt reply was received, which to the reply was, "we can offer a next day delivery (Saturday) at only £5 more". So I ordered. I was kept informed of the delivery all of the way. The chair was well packaged, very easy to install and is one of the most comfortable chairs I have ever had the pleasure of sitting in. I would not hesitate to use Saxon again
The sideboard is a perfect fit for the space I have. It is a bit darker than I was expecting -almost black in appearance rather than dark brown, but I think it will get slightly paler in time as have my other dark wood pieces of furniture.
The delivery company was excellent and the driveer very helpful.
I was slightly nervous about buying furniture on line without seeing it. However, I need not have worried. I am delighted with the product which was just as described and good quality. Thank you Saxen.
the product (computer desk) is great quality. the service received from saxen was second to none, next day delivery, with great communication from start to finish, i would recommend this company.
I purchased the Windsor Oak Coffee table to complement a TV cabinet from the same range which has been in use for the last two years without any problems. I have not been disappointed with the latest addition and consider it to be good value. The order/delivery was achieved within nine days. Delivery service by Kinetic was considered to be excellent, especially in the current inclement weather.
Very accurate service response would certainly recommend company good quality supplied unit
Delivery was prompt and efficient, communication was excellent. A lovely looking product, just what could be expected for the price. This is NOT a piece of Sheraton furniture! The door gaps are not perfect, some of the edges are a bit irregular. The handles were a bit loose and I had to fit small washers to the screws. However, the oak is real oak - not veneer - lovely, the overall look is great - just what we wanted!
I was looking for a sutable wipe-clean chair for use by my special needs son in his bedroom and identified a suitable chair from the Saxen web site. Although I only wanted a single chair this was not a problem and a very helpful lady arranged for it to be shipped to me promptly. The chair itself (a vinyl covered reception chair) is sturdy and just what was needed so I'm very pleased with the service provided.
The bookshelf I ordered came within the projected time and delivered promptly within the window that I was given a couple of days previously. It was easy to assemble and was exactly the quality I needed.
We were telephoned to arrange a delivery date for our desk, and it arrived that day! No problems. I have one minor quibble - delivery was specified as from 8a.m. Having got up especially early for this delivery, we received a phone call at 9a.m. to say delivery would be in the afternoon. The same phone call on the previous day would have saved me such an early start!
The assembly instructions are good but there are 3 parts labelled B - but they are not identical once screws, dowells etc added to each one. So just have your wits about you! Finished product is very good.
Would use them again
Ordered product on-line and later that same day was phoned to arrange delivery. Excellent service, delivery staff were very polite and put the bookcase exactly where I needed it. Will definitely use this company again.
Saxen provided our office furniture a couple of years ago, but I needed an additional item - in an unusual size. Althought with a little reluctance, they agreed to custom make me a skinny desk, half the depth of standard for occasional visitors to use with a laptop.
It arrived promptly, matched our existing furniture and works a treat.
I bought a silverline filing cabinet from this company and wanted a customised colour for a filing cabinet in a range which they don't normally sell. The staff were extremely friendly and helpful, arranged for colour samples to be sent from the manufacturer and then arranged for a special order for the filing cabinet I wanted in my chosen colour. The filing cabinet was delivered within expected time scale. The filing cabinet is extremely good quality and the colour perfect for the room. All in all I am a very satisfied customer and I would recommend this company to anyone.
Easy ordering system and excellent product.
The only reason for 4 * rather than 5* is because we were told they would let us know regarding the delivery date, however the product just arrived without notice, which caused us some problems.
I was given Saxen's details at a recent trade show have tried out the Ergohuman chair from Mesh. Saxen's staff were very helpful, and arranged a speedy delivery, even getting me the prebuilt chair rather than the standard self build option. The chair has dramatically improved my back pain and I am letting everyone know!
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