With in a few hours of having made our purchase online, we recieved a telephone call to let us know our order would arrive on Friday. Stayed in all day, nothing arrived !!
nothing arrived Saturday !! Eventually arrived Monday lunch time. Please Please don't be so specific, if you can't DELIVER.
My experience with my order was second to none, very helpful people, delivery of order was exactly as arranged, driver very helpful went the extra mile, packaging removed and taken away, could not ask for more. M.B. Dartford
I had a space in my lounge where I wanted a computer desk, so it needed to be tasteful and compatible with the rest of the furniture. I was pleasantly surprised and relieved that it was exactly what I had hoped for - attractive, robust and appropriate. And the delivery man was extremely helpful too.
Thanks and regards from Brian M Breacher
I ordered a Maja Aspen White Laptop Computer Hideaway from Saxen, and it was delivered very promptly. Customer services were great, I called them over a very minor matter, the line was busy but they called me straight back, which is quite refreshing in these days of endless telephone queuing. The delivery people called me and told me what time they were going to deliver. I was a little disappointed with the quality of the item I ordered, there was a small mistake in the building instructions and I had to use longer screws for the desk hinges as they fell out the first time I opened it but I had searched thoroughly and Saxen price was £40 cheaper than anywhere else, including amazon, for this particular item of furniture so I can't complain.
All fine except for delivery. I was offered one narrow slot per week by text, so it took 4 weeks until one came along that worked for me. Getting a text once a week to see if you can be in for delivery is a pretty poor way to get your goods fast. I called the courier but they told me their way was "efficient" (for them, yes, but not customers). The receptionist told me the whole system is automated and I could only interact by text message ie. replying "no" if the slot didn't suit me. Then you have to wait until the following week to see if you got lucky with the next slot. This happened 4 times before I got lucky.
Ordered a computer desk which was dispatched & received promptly. Very good quality product and price was competitive, I had a slight issue where one of the parts had been damaged in transit however a quick phone call and I had a new part the following day.
I ordered a new Maja office desk from Saxon, It was cheapest i found on the internet, and i must say that the customer service is second to none, and of course i,m very happy with my desk!
There is only one word that describes Saxen its Outstanding. The staff are friendly, approachable, helpful, knowledgeable, and they have 1st class customer service to back them up. I would have no hesitation at all to recommend Saxen. The saying People buy from people is certainly true here. I spoke to 3 different people during the purchase of my office furniture and each and every single one of them was a credit to the company. Thanks very much again for making this an enjoyable and memorable experience.
Had an amazing visit to the Saxen Ltd. premises in Newmilns where we were shown around their ultra modern offices and display rooms. We were only looking to make a domestic purchase of one office chair but despite having arrived unannounced and without an appointment the extremely helpful staff treated us like we were major buyers.
We did see a chair that we liked and immediately placed an order online.
Guess what?..................It was delivered next day.
This just has to be the standard that other businesses should aspire to.
Oh! and by the way, the chair oozes quality just like Saxen Ltd. does.
The service was excellent and quick. Received a phone call to confirm delivery date. The desk I ordered is excellent quality and very solid. Very pleased! Would definitely recommend this company further!
It is unusual in this day and age to get such good service from a company, but that is what I received from Saxen. Not only do they send you an email to confirm your order, but they take the trouble to ring you to advise when it will be delivered.
Well done Saxen, you could teach other companies a thing or two!
An excellent service ordered at 7.0 pm on Sunday evening it arrived at 2.0 pm on Tuesday incredibly quick an excellent product and at least 25%cheaper than comparable products sold by other companies. I would recommend this company for its service alone without the added superb value for money products
Needed replacement arm rest for my Goliath chair, after promises nothing materialized so I contacted Saxen Ltd who were very helpful indeed after a couple of email’s the order was taken, paid on one day and delivered the next.
Special thanks to Alison
A highly recommended Company.
bought my shoe cupboard and i was sent 2 seperate emails from the logistics service asking me to click on link to confirm/cancel delivery but both times the link was not available i did email the company as advised on the email and was sent some garbled message about am i the retailer or customer and if i was the customer to contact the retailer why were they sending me emails then talk about going around in circles eventuall had to ring and was given time over the phone and the item was delivered by a very nice man but shame about the organisation the retailer did say i would be called on the telephone number supplied make up your mind email or phone call and if email make sure it works.
I wanted a fitted office built into a single bedroom.
I discussed my requirements with Saxen and chose a supplier.
Some components were bespoke to ensure a total fit but the quality was excellent and everything was delivered on time direct to the house.
I would certainly recommend them to anybody looking for office furniture.
Brown leather executive office chair with oak arms and base arrived sooner than suggested and in very good protective packaging. Assembled easily with the allen key and graphic instructions provided. Did accept further tightening (as advised) after a week of use but still has a smidgeon of side to side play which is of no consequence provided it does not worsen. Is very comfortable and easy moving in all aspects - rolling, tilt, swivel. A bonus was the removable padded leather arm covers which are not shown in the photograph and were unexpected.
The chair I ordered met my expectations and the service level from Saxen was superb. The delivery however was slower than expected but that was the courier company's fault and not Saxen. I would recommend their products to anybody.
I buy a lot of things online, but I've rarely been so impressed. From the ease of choosing my office chair on their website, to the excellent price/quality, and the right amount of communication about my order, including a 1 hour delivery window when it turned up as promised, the entire process was perfect. And I really love the chair - an even better quality than I expected, that has already solved my lower back pain.
Ordered this chair on the internet which cost £200+ less than I had been quoted elsewhere. It needed to be made up but this was simple and we are very pleased with the purchase.
The whole process of purchase through to final delivery was excellent. The final product is particulalry good, very simple and straight forward to assemble - not always the case with self build furnitiure - great quality.
Would have no hesitation in recommending Saxen.
Placed two orders with Saxen Ltd. and asked to defer delivery which was no problem.
There was a minor problem with one of the two items in spite of the goods being very well packaged. This was swiftly resolved by Saxen to my total satisfaction. I would use them again and would recommend them without hesitation.
I was interested in getting the Ergohuman chair. As other websites gave a 5 to 7 week delivery. I emailed Saxon to see if they had stock. A prompt reply was received, which to the reply was, "we can offer a next day delivery (Saturday) at only £5 more". So I ordered. I was kept informed of the delivery all of the way. The chair was well packaged, very easy to install and is one of the most comfortable chairs I have ever had the pleasure of sitting in. I would not hesitate to use Saxon again
The sideboard is a perfect fit for the space I have. It is a bit darker than I was expecting -almost black in appearance rather than dark brown, but I think it will get slightly paler in time as have my other dark wood pieces of furniture.
The delivery company was excellent and the driveer very helpful.
I was slightly nervous about buying furniture on line without seeing it. However, I need not have worried. I am delighted with the product which was just as described and good quality. Thank you Saxen.
the product (computer desk) is great quality. the service received from saxen was second to none, next day delivery, with great communication from start to finish, i would recommend this company.
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