I purchased the Windsor Oak Coffee table to complement a TV cabinet from the same range which has been in use for the last two years without any problems. I have not been disappointed with the latest addition and consider it to be good value. The order/delivery was achieved within nine days. Delivery service by Kinetic was considered to be excellent, especially in the current inclement weather.
Very accurate service response would certainly recommend company good quality supplied unit
Delivery was prompt and efficient, communication was excellent. A lovely looking product, just what could be expected for the price. This is NOT a piece of Sheraton furniture! The door gaps are not perfect, some of the edges are a bit irregular. The handles were a bit loose and I had to fit small washers to the screws. However, the oak is real oak - not veneer - lovely, the overall look is great - just what we wanted!
I was looking for a sutable wipe-clean chair for use by my special needs son in his bedroom and identified a suitable chair from the Saxen web site. Although I only wanted a single chair this was not a problem and a very helpful lady arranged for it to be shipped to me promptly. The chair itself (a vinyl covered reception chair) is sturdy and just what was needed so I'm very pleased with the service provided.
The bookshelf I ordered came within the projected time and delivered promptly within the window that I was given a couple of days previously. It was easy to assemble and was exactly the quality I needed.
We were telephoned to arrange a delivery date for our desk, and it arrived that day! No problems. I have one minor quibble - delivery was specified as from 8a.m. Having got up especially early for this delivery, we received a phone call at 9a.m. to say delivery would be in the afternoon. The same phone call on the previous day would have saved me such an early start!
The assembly instructions are good but there are 3 parts labelled B - but they are not identical once screws, dowells etc added to each one. So just have your wits about you! Finished product is very good.
Would use them again
Ordered product on-line and later that same day was phoned to arrange delivery. Excellent service, delivery staff were very polite and put the bookcase exactly where I needed it. Will definitely use this company again.
Saxen provided our office furniture a couple of years ago, but I needed an additional item - in an unusual size. Althought with a little reluctance, they agreed to custom make me a skinny desk, half the depth of standard for occasional visitors to use with a laptop.
It arrived promptly, matched our existing furniture and works a treat.
I bought a silverline filing cabinet from this company and wanted a customised colour for a filing cabinet in a range which they don't normally sell. The staff were extremely friendly and helpful, arranged for colour samples to be sent from the manufacturer and then arranged for a special order for the filing cabinet I wanted in my chosen colour. The filing cabinet was delivered within expected time scale. The filing cabinet is extremely good quality and the colour perfect for the room. All in all I am a very satisfied customer and I would recommend this company to anyone.
Easy ordering system and excellent product.
The only reason for 4 * rather than 5* is because we were told they would let us know regarding the delivery date, however the product just arrived without notice, which caused us some problems.
I was given Saxen's details at a recent trade show have tried out the Ergohuman chair from Mesh. Saxen's staff were very helpful, and arranged a speedy delivery, even getting me the prebuilt chair rather than the standard self build option. The chair has dramatically improved my back pain and I am letting everyone know!
I ordered an office chair from Saxen and within minutes received an email to say it was being despatched.
It arrived within the stated delivery time and was very easy to assemble. It is extremely comfortable and is used daily.
Traditional Oak Wood and Leather Office Chair / The courier forgot to leave a card saying it's left at my neighbour next door. Great customer service at Saxen Ltd though. But hey! I got it!! great to put together. I am overall happy with it. Great height and system. Looks like to be the great looking and sturdy chair I wanted. I had to use my glue to have the screws cover sticking for some of them though. Other than that it does the job you expect. Well over £100 but solid pine. Had it for two weeks now touch wood it's all good! :-) Wish it will have a long-term life span now. All the best.
I bought a 'Enjoy' chair from Saxen 4 years ago and about a month ago some screws on the back have fallen out and the plastic part got broken. I have checked the website and realised that the chair could be still under the 5 years guarantee.
What I didn't expect is the speedy and professional service I received from the company (Chris Arkley). Following a few mins phone conversation and a couple of emails with Chris - he organised a very smooth pick-up -> repair -> delivery of the fixed chair. The whole process took only around a week.
If you are considering buying any of the products from Saxen - I would strongly recommend this company!
The new chair is a big improvement on my old chair in every way and the soft casters are well worth the small extra charge. The chair arms align well with the desk and provide good support when using keyboard and mouse. Would recommend this chair to anyone.
I have searched widely for a traditional type of wooden desk chair that still had modern features: castors and adjustability. It was a relief to finally find one at Saxen.
I am very happy with the overall look of the chair, and it is relatively comfortable to sit in, but it's not quite as adjustable as I had hoped. I was also a little unhappy about small areas here and there where the wood was not properly stained to match the rest. The sleeve which hides the central column is also made from very cheap plastic that has some rough edges.
However, the chair fits with the character of the old desk I'm using and I'm grateful for that. The company was very good to deal with and answered my specific question about dimensions speedily.
Ordered in the evening, dispatched next day, arrived day after. 2 boxes because of the weight. Instructions were a little unclear, but final assembly proved I had interpreted them correctly after all. Product is solid and looks awesome.
I only ever purchase our office furniture from Saxen these days - good value, great quality & top notch service ! Having suffered terribly through dealings with another company who provide 'Furniture for use At Work' I see no reasone to look elsewhere. We are in a remote & rural location but it is refreshing that Saxen do not penalise us for this by imposing astronomical delivery fees - unlike many other companies.
Looked for ages to find suitable furniture for our new premises. Settled on Henley range desk, meeting table and some cupboards. very impressed with overall appearance of the product.
It would have been five stars, except the delivery drivers who also put the products together, left a bit of mess (although they took away the main packaging) and left a nice dirty hand print smack bang in the niddle of our newly painted white meeting room wall.
After waiting over a month for another company to deliver me a sit-stand desk I finally gave up and tried Saxen. I paid for the 24 hour service, and while I ordered too late to get it next day it did come the day after (this was made clear during the order process). The desk itself is really nice quality and wasn't too tricky to assemble. All in all I'm very pleased with both the desk and service provided.
The company has made no effort to help me to resolve an issue I had with my office furniture. The delivery was very average, The desk was great but the walnut effect was unacceptable with worn edges and a piece of vinyl missing as if it was once display model. We had to doctor it ourselves before it looked acceptable. A tear appeared in the office chair. Saxen put together a story and said I had caught it on a sharp object such as my desk corner. The tear actually appeared from what started off as a tiny blemish in the leather which began to open up as it was sat on. The service I have received is unacceptable as I haven't even paid for these items yet and I feel very let down by the service I have received. They even had the cheek offer me a new chair that was still over £80 considering we had already forked out well in excess of £500.
I ordered a Compass Single Pedestal Desk on the 7th of August using the standard delivery service which stated it could take up to 10 working days to be delivered. I received a message on my answer phone on the 13th to let me know that the desk would be delivered the following day which was fantastic news as I was expecting it to arrive a full 5 working days later.
The delivery driver asked to wash his hands and use the toilet once had finished passing me the boxes, which I assumed was because he had just picked up the boxes from the back of his dirty van.
He left and I began to notice a strong smell of petrol fumes which was odd considering I was inside my living room and upon closer inspection I found a patch of petrol on each box. Although this is obviously a huge fire risk I thought it wouldn't be an issue as I had noticed it and hoped it hadn't got on / into the desk. I continued to remove the desk from the boxes but the petrol had leaked through the box and got on / into the desk itself. It has now been two days and needless to say I can still smell the fumes which is very nauseating.
Saxen apologised, assured me that it wasn't their distributors standard practice and forwarded the issue onto [Link] for their assessment. They offered me a replacement desk which would be delivered next week however this would mean that I have to keep my front room smelling like a petrol station for up to the next 8 days. Luckily my family doesn't smoke but if they did it could be an extreme accident waiting to happen.
I enquired about next day delivery however the customer service representative stated:
"This manufacture only use a carrier company who will usually deliver within 10 working days. I have been able to secure delivery for next week due to your issues, which is sooner than most orders. However they do not use a courier service due to the level of damages.".
This email confused me as they offer next day delivery on the product page (http://www.saxen.co.uk/Compass-Single-Pedestal-Office-Desk-Computer-Desk) so I continued to ask why next day delivery is not an option which I got a different answer for:
"The manufacture has the facility to provide an overnight service with their carrier team. However your order was originally processed with standard delivery and this was processed through using their 10 working day carrier. The like for like replacement is supplied in the same manor. We are unable to change this I am afraid.".
I'm sure you'll agree, quite a different reason than the first email.
Please don't get me wrong - I am extremely happy that they are willing to exchange the desk however I think it is disappointing that I am left with a living room that smells like a petrol station for up to the next 8 days along with the hazards that go with it. I have asked Saxen if it would be possible to leave the desk in the garden and await their reply.
UPDATE: Saxen confirmed shortly after that it was ok to leave the faulty desk in the garden. I received the replacement desk this morning (August 22nd) and this time I received three boxes instead of the two I sent back, it seems as though I did not receive the side panel during the first delivery.
I was reluctant to purchase a chair due to the 20 day wait, but in all honesty I am glad that I did. The chair is superb quality and not to be confused with those offered in high street stationers for considerably less.
This is built to last and very, very comfortable.
Staff at Saxen always replied to emails very quick giving me quality service and attention. I would recommend them to anyone looking to purchase an office chair built to last.
City link was delivery company used, promised delivery on certain date, when I rang them because not arrived by 4.45pm, was told would be delivered that day, last item on van and they worked till 5.30pm. nothing arrived by 5.45pm. contacted again, was told driver was running hour late, would be delivered that day. By 7pm. gave up hope! Speaking to them next day after waiting in a queue on phone for 20 mins. a lady named Heidi, apologosied and arranged special delivery within an hour the item arrived. Why do customer service staff lie? Which had happened to me twice day before, they had no intention of delivering on day arranged and recorded on tracking system. So I advise customers to be aware of this poor service. So sad because the desk was of great quality and we are very pleased with it. Maybe if other customers have same problems with delivery, your company should reconsider delivery agents!
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