* the leather is refined and beautiful……..sensuous
* the construction is strong and durable
* the design is elegant
* our dealings with the company at all levels were professional
* communication throughout the order and delivery process was excellent
* a challenging delivery was executed flawlessly
We have bought sofa's online before and the company we usually does ot stock the colour we wanted so we took a chance on Saxon.
I can only say how please I am with the sofas, they are comfortable and very well made. The team who arranged the delivery were polite, helpful and thorough and the delivery team were on time and helpful as well.
Many thanks to Saxon for sucha good service. We would definitley recommend them.
Our sofa was long planned, carefully researched ,including a visit to the showroom, and fairly expensive. It was worth it as we have what we wanted in terms of style, colour and comfort. The sales staff were pleasant and helpful.
I was disappointed that the delivery men walked straight into my cream carpeted lounge in their shoes/ boots with no attempt to put down dust sheets! I quickly went to get some but found it difficult to believe as I had taken delivery of a corner sofa at my sons house that week where the delivery men were most careful to place dust sheets everywhere they walked .
I have just received my beautiful chesterfield from Saxon Leather. What an amazing company and what outstanding service at every single stage of the process, from choosing what I wanted right through to the delivery. Their team have been friendly, helpful, knowledgeable and quick to respond from start to finish - it has been an enjoyable journey. I cannot recommend them highly enough. So refreshing to have dealt with a company that has delivered outstanding service, great quality and hit every deadline it set. Thank you Saxon.
We purchased a leather suite from Saxon and the service from the sales staff was unmatched and the quality is superb. We did have a suite from a well known company (three letter name) it was much cheaper than Saxon but it only lasted four years, rubbish. The only down side with the buying of the suite was the delivery, very poor, I had to drive out to meet them because they couldn't work out how to get to my house because of a low arch, although the driver said he was delivering to the area on a regular basis.
I was impressed with the way the company kept all promises. They kept me fully inforrmed and did every thing to the time scales they gave. The person who dealt with my order in the show room was very knowledgable, friendly and nothing was too much trouble. The furmiture which I had made to my own specifications was delivered on time and was exactly as I ordered. I would strongly recommend this company to anyone who is interested in buying quality furniture.
Hi having had a chesterfield before when we thought about getting a new sofa set like fools we went for a more modern style but hated it we put up with it for a few years BUT just had to replace it due to bad manufacture it was so uncomfortable.
We had heard such good reports form fiends etc, when we got intouch with Saxon Furniture Ltd we were sent samples of various colours of leather to choose from along with all the various styles of sofa sets to choose from. We chose the Oxford sofa with 2 wing chairs in antic red the staff who took our order plus the deliverey men were so helpful. Our Sofa set is beautiful just superb so well made fits in with our other furniture we would highly recomend that you take the time to look on their web site you just might see your next sofa set there?
WE were very well received by the Receptionist who made us welcome and showed us around the Sales Area. The exact Foot Stool we required was shown although in a Different Leather. We were well pleased with all the service and most of all the PRICE
I have kept leather samples from Saxon Leather for years. I knew exactly what I wanted but needed the funds! At last I was able to purchase the chairs & footstools I wanted & it was definitely worth the wait. They're admired by many & I'm glad I didn't go for any bog-standard high-street deals that were very tempting. Communication with this company is excellent. If you need to rearrange or discuss delivery they actually put you through to the delivery dept so you're talking to someone who's actually packing/loading your order instead of someone quoting company lines while looking at a computer screen! 10 out of 10 for all aspects of customer service & quality of product. My husband now wants a couple of sofas ......
Was fed up of the usual modern sofas. Went to Saxon Furniture and it was well worth the visit. Staff don't pressure you, just let you ask the questions. Walked around the showroom in peace, and found the furniture we liked. Came away with the brochure of all the furniture, . to make our decision at home. Placed the order with deposit over the internet and 12 weeks later the furniture was delivered. First class quality, absolutely delighted - can highly recommend.
A very pleasant experience all round.
The Gainsborough swivel is beautifully made an looks terrific. But I chose it because the web site claimed that it is height adjustable up to a 56cm seat height, otherwise I would have continued looking. But, unfortunately, the chair height at its maximum elevation is 52 cm, so I cannot use it without a cushion. I suspect I will buy another chair and the Saxon one will become a very expensive ornament in my study!
I have had excellent service from this company each time I have used them. Any queries, they have dealt with quickly and efficiently and the staff are always polite and helpful.
I purchase two couches last year, came back for footstool this year, excellent service both ahead of delivery prediction, I will be back for future purchases, there timeless style is second too none , thank you Saxon , very happy customer x
the quality of my chesterfield is brilliant and the service I received was amazing they offered me a delivery date well in advance and didn't pressure me if it wasn't convenient .Because it was difficult to get the time off from work they agreed to deliver a few weeks later or give me a call when they were a short distance away at my place of work so that I could pop home to accept the furniture in my lunch break. the whole experience was a pleasure from start to finish and Pauline in their office was lovely to deal with and made a real effort to help and explain all my concerns and queries.. I would recommend them to my friends and family for their outstanding quality and service anytime.
I visited the Bolton showroom after looking for a Chesterfield sofa and Queen Anne chair for about three months before I took the plunge. The other companies were good, but Saxon were just a league apart and I don't regret choosing them. Fantastic customer service in the sales room, very helpful staff who were very patient as I checked out every option, every style/colour etc. We'd travelled a long way to take a look in person and I'm glad that I did - seeing the sofa and chair in the showroom confirmed that it was definitely the right choice/colour for my room.
The time it took for delivery was quite long (three months from order to delivery) but I appreciate that it was being hand-made to my specification and since I'd waited three months already to make sure I was buying the right product, I didn't mind.
When it arrived, two delivery men (one of them an apprentice which was great to see - glad that Saxon is helping employ school leavers) brought the sofa and chair around the back and through into the room. They were very, very, careful about my newly decorated walls and new flooring - excellent (and very difficult) job!
The sofa/chair themselves are really comfortable, very well made, and fit perfectly in the room. I opted for the medium firmness, which is just right. It's all personal choice though - some people find them too hard, but for me it's fine.
I would highly recommend Saxon to anyone thinking of making a purchase from them. This was the first big purchase I made for my new (first) home, and it couldn't have gone more smoothly. If only the other companies/organisations I've had to deal with were as efficient!
Over the past 10 years I have made a few purchases from Saxon Furniture,and they have all been brilliantly made and ther service as been very good,they keep you informed all the way re your order.
Would highly recommend.
What a wonderful company! From the courtesy we received when placing our order, to the actual day of receiving it, we cannot praise Saxon highly enough. We have two settees and a wing chair that are by far the best we have had in 47 years of marriage. The quality is first class and is a talking point with all who come to visit. Everything the company say in their brochure is absolutely true. I must also praise the two gentlemen who delivered our goods. They took such care with the furniture and gave us a 'potted history' of the company over a well earned cuppa. If only all companies were this genuine. Many thanks to Saxon.
Bought this chair for my husband, only problem is he falls asleep far more quickly than he did in his old chair. I would recommend Saxon furniture to anyone. The service was excellent from start to finish.
I purchased a chesterfield four years ago. It looks precisely the same as the day it was delivered. As a result I did not consider looking else where, when I required a new chair. I received the same excellent service as before, very helpful assistance whilst
choosing. This involved three or four phone conversations, with samples arriving
very quickly. When I ordered the lead time was adhered to. Very friendly and careful
We ordered some items from Saxon leather and there were some issues.However Saxon got in touch with us and have eve compensated us .I am very happy that they review their Customer Service and hope to continue to do business with them.Thanks again Saxon
I initially ordered a sofa from Laura Ashley. After placing my order in store, I did some research and saw a plethora of awful reviews. The vast amount of negative reviews concerned me so I cancelled my order. This was a lot harder than it should have been and I didn't receive a refund until four weeks and three emails to the CEO later.
This negative experience led me to do a lot of research into my sofa purchase. I ordered fabric and leather swatches from three companies. Saxon's arrived the next day!
Saxon had the best reviews I have ever seen and with their showroom a few miles away, I decided to pop in and see what the fuss was about.
I was not disappointed. Their sofas are even more beautiful in person and their customer service is incredible. On our first visit we must have taken 45 minutes and asked 100 questions. Adele was incredibly helpful and knew the answer to every one. We left with a sofa in mind and had booked in a home visit to make sure we had enough room. Saxon offers an amazing service where they send one of their delivery men to your properly to make sure the desired sofa will fit through doors etc. It costs the same as the delivery fee and will be taken off your total if you do buy a sofa.
We were told we had enough room so we could go ahead an order the sofa. Coincidentally I checked their website again and saw that they had my sofa and an armchair in their clearance section at a nicely reduced rate. Adele called us to see if we wanted to buy a sofa and I explained that I had seen the clearance sofa but would like to see larger pictures. Within minutes she had emailed me a link to their Facebook page where I could scroll to my heart's content. The next day we popped into store and she even let us see the sofa in the factory. Obviously this was only the case as it was a clearance sofa and they had it in storage, but it was wonderful to see it before we bought it. We ordered it expecting a 6 week wait. However, as we are local, the delivery men were able to squeeze us in. We had the sofa and armchair by the end of the week! We couldn't be happier.
If you are looking for a new sofa, look no further.
We chose Saxon Furniture Ltd after researching other manufacturers, some of whom were cheaper but, having visited their showroom, seen the furniture being made, and checked out the quality, there was only one place for us. Our grey leather chesterfields look fantastic and, as we were able to choose the exact sizes, fit our room perfectly.
Ales staff extremely helpful, and made suggestions which enabled to order a chair to meet my requirements. The follow-up was very stress free and efficient, as was the delivery.
Thank you very much.
I have watched your ads in the papers for many, many years, always promising myself that one day I would be able to afford this. Now I've retired and the kids are gone (well almost!! ) I purchased my dream suite. Your service was great, when I changed my mind on the material shape several times. Nothibng seemed too much bother. The only quibble was the fact that you charged for delivery. I think after spending quite a lot of money that £65 was a bit steep!Would certainly recommend you to my friends
Ordered a sofa and footstool, custom made in specific color, pin and wood.
Process was flawless, esp. service and consultation was great.
Shipping to central Europe could be a bit quicker, though delivery service was also OK.
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